Visiting etiquette and precautions for customers in business

Visiting customers is an important job in the workplace, as a sales and service industry.

Doing a lot of details and paying attention to some etiquette things can increase the customer's recognition of themselves, increase the customer's orders, and add some items later.

For example, our company is a financial company.

Based on some previous customer service experience, I recommend that you pay attention to the following details.

1: Preparation details before the visit。When visiting a customer, the most important detail is not to leave empty-handed.

Depending on the customer's preference and age group, choose some suitable gifts, such as the elderly bringing some milk, eggs, oil, and rice. This is appropriate for them because these are the necessities of life. If you are middle-aged, please bring coffee, tea and fruit to customers.

Because for such a customer base. They sometimes deliver coffee, tea and fruit. They are suitable and can be stored for a long time.

2: Visits should be targeted。Before you go to visit, you should organize the following visits:

For example, the main purpose of my visit was to increase contact with customers, i.e., to solve some of their problems. Don't go to a client's house without a clue. It's the location, the company, and so on.

Because there are no conditions, which means that you have no goal, and the whole visit and conversation is invalid.

3: Pay attention to etiquette when visiting。In the process of visiting customers, make an appointment with the customer to arrive in advance.

Can arrive 1-2 minutes earlier. Don't be late and procrastinate. Because such consequences will leave a bad impression on customers.

In the customer's impression, I feel that this person has no sense of time. So, how do you safely hand over future services to such a company. Secondly, after arriving at the place agreed with the customer, we should politely greet the customer's body and let the customer sit down and sit down by himself.

It's just mutual respect, it's workplace etiquette.

In the process of speaking, the speed and choice of words is a matter related to politeness. The difference in language will affect the customer's judgment of this conversation. If you don't speak well, customers will think you're unprofessional.

In the process of talking to customers, it is in the form of eating. In the form of chatting over tea, we should observe some small details of the customer. For example, what kind of tea the customer likes to drink, and many aspects of the conversation that the customer raises, these are some important points.

Summing upIn the process of visiting a customer, it is before and after the visit. There should be a complete process that can facilitate the growth of one's own work. This visit to the customer was meaningful and successful.

After the visit, write down a journal, which is the importance of the return visit and the way to organize the information of the customer's portrait.

Pay attention to what you wear, pay attention to your language expression, pay attention to your language organization ability, and be sure to pay attention to the other person's situation and demeanor.

When visiting customers, try to bring some suitable gifts, but also arrive earlier than the agreed time to avoid being late, and pay attention to dress, not sloppy, but look neat and clean.

Pay attention to your clothes, you need to buy gifts, you need to know each other's family situation, you need to understand each other's thoughts, and you need to pay attention to your chatting style.

Be sure to make an appointment in advance, try to choose the morning when visiting, don't be too abrupt, be sure to prepare some gifts in advance, and understand the customer's situation.