Precautions for the reception of customers with the first insurance 10

The attitude should be good, after the customer comes, the customer politely let into the reception room, carefully consult the customer's intentions and requirements, fill in the work order, the staff will drive the vehicle to the training area, and then the staff will drive out and park it after completion, and the customer will check it.

1.Attitude comes first, no doubt.

2.To figure out the psychology of the customer, for the first insurance customer, his heart ideal is the use of the vehicle and precautions, you have to show your professionalism in the first reception process, because such customers have just come into contact with a model or the first time to own a vehicle, there must be a lot of questions in mind, you must give a reminder or hint at the right time, so that the customer leaves a good impression and a sense of dependence on you, 3To show enough care for the customer's vehicle, not their own car, will be so concerned, what will the customer think, of course, can not snub the customer, this is complementary, in short, first of all, we must have a good attitude to take the initiative to face everything, secondly, to strengthen their own cultivation, such as professional quality, claims knowledge, driving skills, psychology and so on; In addition, it is necessary to have a good relationship with the workshop maintenance technician to facilitate timely communication and handling of special problems to avoid other problems; If you do all the above things well, it is difficult not to be an excellent receptionist.

When we buy a car in a 4S store, they will give our new car a free maintenance, and these first warranty fees are given by the manufacturer. In fact, there are many routines hidden in this free first warranty service, what items do you need to pay attention to in the first warranty of a new car? Don't be left in the dark.

Let's talk about buying a car, using a car, maintaining a car, and repairing a car.

Car first warranty needs to pay attention to:

1. Understand the maintenance mileage and time of your vehicle;

2. Make an appointment with the 4S store in advance, and bring the driver's license, driving license, car purchase invoice and first insurance certificate;

3. Bring the user manual to record the specific situation of the first insurance;

4. The first warranty of a new car is generally free, and the 4S shop will do a comprehensive inspection of the vehicle during the maintenance period, such as tire pressure, glass water, brake oil, antifreeze, whether the chassis is loose, whether the engine and gearbox have oil leakage, etc.

The first car insurance is a critical period of new car driving, if the first insurance is better, then your car will be more stable in the future driving, as a veteran of driving, today I will talk about the precautions of the first insurance, we should take a serious look.

Clause. First, when the first car is insured, we should try to record the process of the first insurance, and it is best to prepare a digital video camera or digital camera when you go, so that you can record the process of the first car insurance, and have a good basis for future driving.

Clause. Second, when the car is first insured, you should consult with experienced car maintenance staff, and try to understand some basic conditions of your car, especially the engine and gear need to pay attention to the matters to ask clearly, so that you can know what to pay attention to when driving.

Clause. Third, the most important inspection item when the car is first insured is the mechanical condition of the engine inner warehouse, but also to check the screws of the whole car, and these places will be strengthened at the same time.

Clause. Fourth, we should pay attention to the first warranty of the engine coolant and windshield cleaning fluid and brake fluid level inspection, in addition to pay attention to the battery fluid inspection, the first insurance to check the vehicle chassis, you had better follow the look, another point to require, driving inspection shock absorption and braking system.

Clause. Fifth, the first warranty, you have to ask the maintenance staff to check the internal electronic system of your car, which is a major first warranty content, the staff will use the software to check the on-board electronic system to ensure that your car's electronic system is normal.

Clause. Sixth, the first warranty will give your car to change the oil and filter element, which is very important, in addition you can judge the machining accuracy of the engine from the replacement of the oil, you can consult the staff, they will explain to you some of this knowledge.

Clause. Seven, the first insurance of your car tires and air pressure will be checked, you must ask the staff to help you remove small stones and other debris on the tires, at the same time to adjust the front and rear tire pressure, are inflated to [, in addition to the first insurance will also carry out four-wheel alignment inspection.

Precautions for the first warranty of the car.

1. The first insurance should bring the driving license, maintenance manual, and the owner's ID card. The first warranty is generally free of charge.

2. The main item of the first warranty is to replace the oil and filter, which is the key. Other aspects such as lights, tires, chassis, various oil levels in the engine compartment, trip computer, etc., should be fully checked for their status. 3. If there are special circumstances or needs, the first insurance can be appropriately advanced or postponed.

4. After the first warranty, each maintenance, the items will be different, such as air filter, air conditioning filter, brake oil, etc., which need to be replaced according to the period required by the manufacturer, and usually pay attention to cleaning, inspection and maintenance.

You don't need to pay attention, you will be maintained at the 4S store, please click to adopt thank you.