How to deal with the courier if he loses the package

1. Confirm with the courier company to confirm that the express is lost.

2. Contact the courier company and claim compensation from them, at this time the insurance and delivery note are particularly important.

3. Understand the relevant laws and regulations, some express companies will pit you and say that the maximum compensation is 3 times the freight, and the first certificate is required to compensate according to the insured price.

4. If the negotiation fails, the court will settle the matter. Sometimes it's only the first thing to do with the law.

According to the new "Postal Law", it can only pay 3 times the freight. Some express (logistics) companies have terms of carriage on the waybill (back), which are generally mentioned, according to the freight 2-10 times the statement, and some are compensated according to the weight of the consignment package, such as 20 yuan per kilogram, etc., the express companies are not the same. Many courier companies also offer additional insurance services, which are divided into two types: insured and insured.

The insured price is how much to insure, and the rate is generally a few percent (1-5) of the value of the goods, which is more expensive; Insurance is based on the traditional freight insurance terms of commercial insurance companies, with a rate of a few thousandths (1-8) and a certain percentage of deductibles, that is, not full compensation for losses. In the express delivery business, most people use insurance for the goods that do need to be insured.

Legal basis: Article 20 of the "Measures for the Administration of the Express Market" provides that in the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise operating the express delivery business shall compensate according to the law in accordance with the agreement with the user.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For the express mail (mail) that has not purchased the insured value, compensation shall be made in accordance with the "Postal Law of the People's Republic of China", "Contract Law of the People's Republic of China" and other relevant laws.

The general handling of the courier is as follows:

1.Confirm with the courier company to confirm that the shipment is missing.

2.According to Article 47 of the Postal Law of the People's Republic of China, the postal enterprise shall compensate for the loss of the mail in accordance with the following provisions: if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

3.If the courier company does not start the compensation procedure, it needs to communicate and negotiate with the courier company again, if the negotiation fails, the court can be prosecuted on the basis of the following points: if there is a signature of the sender (others) on the express mail, the express company is required to compensate the others, and if there is a signature of the recipient (others) on the express mail, it is required to pay compensation to the recipient (others); If there is no signature on the shipment, compensation is required to the pick-up), and then the state compensation procedure is initiated.

4.The amount of compensation is 3 times the value of the shipment, and the maximum amount is not more than 1,000 yuan.

The specific amount of compensation for the loss of the courier should be judged according to the actual value of the item, and if it cannot be resolved through negotiation, it can be resolved through legal means.

1. How to compensate the courier for losing the express.

1. The courier should generally be compensated in the following way if the courier loses the express:

1) The service fee shall be exempted, excluding additional fees such as insurance price;

2) For the purchase of insured express mail, the express service organization shall compensate according to the insured amount;

3) For the express mail that has not purchased the insured value, the compensation shall be based on the actual loss, but the maximum compensation shall not exceed three times the fee charged. **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

2. Legal basis: Article 47 of the Postal Law of the People's Republic of China.

Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

2. What should I do if the express is lost?

If the courier is lost, the following measures can be taken:

1. If the online shopping package is lost, it is relatively simple to deal with, find the seller directly, and the seller will deal with it by himself, reissue or refund. If the seller refuses to deal with it or is not satisfied with the handling, he can ask the official of the online shopping platform to intervene if the communication is not resolved;

2. If it is a private mailing package, this is relatively complicated to handle. First of all, please provide the mailing slip and valid documents to the local courier point for claim processing. If you are not satisfied with the claim result of the local courier point, you can contact the customer service of the courier company** for processing.

If you are not satisfied with the result of the courier company's claim, or the courier company is unable to compensate as agreed in advance, you can request judicial intervention.

Summary. Hello dear, happy to answer your <>

The courier lost the express, you can call the express **in** condition description, the general express loss of the compensation is, if you buy the insured express can be compensated according to the insured amount; For those who are not insured, they will be compensated according to twice the service fee; If it is a parcel product, then you can compensate according to the amount of the product.

What to do if the courier loses the courier.

Dear, hello, I'm glad to answer for you [open the heart], the courier lost the express, you can call the express **in** situation description, the general express loss of compensation is, if you buy an insured express can be compensated according to the insured amount; For those who are not insured, they will be compensated according to twice the loss of the service fee; If it is a parcel product, then you can compensate according to the amount of the product.

Hello dear, <>

The relevant information for you is as follows: 1. If there is an agreement on the compensation standard for the courier to lose or damage the express, it should be based on the agreement, and if there is no agreement, the following principles can be implemented. 2. The service fee shall be exempted, excluding additional fees such as insurance price.

3. For the purchase of insured express mail, the express service organization shall compensate according to the insured amount. 4. For the express mail that has not purchased the insured value, the compensation shall be made according to the actual loss, but the maximum compensation shall not exceed three times of the fee charged, and if the letter is lost or damaged, it shall be compensated according to three times the fee charged. 5. When sending express mail, you should carefully read the relevant provisions of the endorsement clause of the express waybill and understand the compensation regulations.

6. To send valuables, choose a reputable express delivery company and insure the price. 7. The waybill should be kept for the delivery of the express mail, and the enterprise should be required to compensate when the express mail is lost, disordered, collapsed, damaged and other problems.