Can Ele.me get a refund, can Ele.me get a partial refund

Hungry. APP is a special software for ordering takeout, the delivery time is very fast, but when we place an order to pay, there may be a variety of different reasons to cause a refund, at this time how to refund is a problem we are more concerned about, if the refund is not successful, it must be a very distressing thing, in this case, then let's take a look at the detailed process of refund, to ensure that every helpless refund can easily get back the meal!

The specific steps are as follows:

2. Then find the takeaway order that needs to be refunded, and click on it, as shown below

3. After opening, we will see the "Apply for after-sales" option, click on it, as shown below

4. We will see that there are two options, one is "Apply for Refund" and the other is "Apply for Food Safety."

Claim", because we want a refund for our own reasons, so we choose the first option; If you have eaten the food of the merchant, the quality and safety problems caused by the food, we choose the second option. As shown in the figure below:

5. After clicking, we will see our list of takeaways in this single order, click on the "Select Refund Reason" option below, as shown in the figure below

6. There are a variety of reasons for refund, select the correct reason and click it, if not, enter the reason you want to refund, as shown in the figure below

7. Click "Submit Application" below and the refund is complete! As shown in the figure below:

After the above steps, do you think that the problem of how to refund Ele.me will be solved immediately?

Note: Ele.me refunds are based on the user's own payment method.

There are two types of refunds.

1. If the payment is made directly through the Ele.me account balance, the refund will be refunded directly to the Ele.me account balance;

OK.

Hungry. Partial refunds can be made by:

First, open the Ele.me app; Click "Apply for after-sales" in the order; Select "Return Part of the Item"; Then select the defective product to submit, that is, Yintenco, usually upload the problematic product** or call directly to communicate can be successfully refunded by the merchant.

Instant delivery and catering ** chain and other businesses. In the past 12 years, Ele.me has been committed to building a local life service platform with technology with the mission of "everything 30min", promoting the digitalization process of China's food and beverage industry, and cultivating takeaway into the third regular dining method for Chinese after cooking and dine-in. The founder is Zhang Xuhao.

Ele.me's takeaway platform covers 670 cities and more than 1,000 counties across the country, with 3.4 million restaurants, 100 million users, and 3 million registered delivery workers on its "Hummingbird" instant delivery platform. [4] While the performance continues to grow rapidly, the company has more than 15,000 employees.

Ele.me cannot be partially refunded, and you can apply for a full refund before.

1. Click on the historical order in the Ele.me software, find the order you want to refund, and click on it.

2. Click Apply for after-sales service in the order details interface.

3. After clicking on the application for after-sales, you will enter the refund interface, where you can choose to return all the goods, or you can choose to return some of the goods. Here's an example of returning all products.

4. After selecting the return of all products, select the reason for the refund.

First of all, after logging in to the account, take a look, there is a message about the Hungry Orders Center.

Next, enter the merchant you purchased, there is a "Apply for Refund" button in the upper right corner of the interface, you can click on it, and wait for the merchant to confirm that the refund will be successful!

The money returned will be refunded in the original way! Approximately 3-7 business days! How to tell it, that is, you receive a text message from them saying that they will refund your money and start counting, so that it will not be wrong!

If there is a problem with the user's order on the Ele.me platform, you can apply for a refund and other operations, and some friends want to make a partial refund, so where can you click on the partial refund of Ele.me, to introduce it to you.

iphone13

iOS15 is hungry.

2. On the order interface, click Apply for after-sales.

3. Enter the refund application interface, select the product you want to refund, select the reason, and submit the refund.

Hungry. To apply for a partial refund, you can open the order, find My Order, apply for after-sales, and submit a refund.

Tools Raw material: Xiaomi 11

Eleme 1, open the order in the air.

Open the main interface of Ele.me and click Orders below.

2. Find the order.

Open My Orders and find the order that needs a partial refund.

3. Apply for after-sales.

Find the application for after-sales service on the hall order page and enter the refund interface.

4. Submit a refund.

Select the items that need to be refunded, and click Submit in the lower right corner.

In April 2018, Alibaba and Ant Financial completed a wholly-owned acquisition of Ele.me, and Ele.me fully integrated into Alibaba's new retail strategy to expand the new retail upgrade of local life services. On August 8, 2018, Ele.me won the Golden Transport Award for Best Performance Operation of the Year.

On October 12, 2018, Alibaba Group announced the official establishment of a local life service company, with Ele.me and Koubei Huishi merging to form a leading local life service platform in China. Alibaba Group partner Wang Lei (also known as Kunyang) will serve as president of Alibaba Local Life Service and CEO of Ele.me.

1. If the order is not received, you can apply for a refund.

2. If you receive the product, but the packaging of the product is damaged and cannot be eaten, you can get a refund.

3. If there is a problem with the quality of the goods, you can apply for a refund.

4. The seller has not accepted the order, and can apply for a refund.

5. If the product has not been received after the timeout, it can be refunded.

After receiving the goods, there is a problem with the quality of the goods, and the refund operation steps are as follows:

1. Hungry.

Click on the order history in the software and find the order you want to refund.

2. Click Apply for after-sales service in the order details interface.

3. After clicking to apply for after-sales, you will enter the refund interface, where you can choose to return all goods.

4. Select the reason for the refund.

Ele.me Refund Application Process:

Operating environment: vivox27 mobile phone, funtouchos9 system, ele.me version, etc.

2. Select the order you want to refund in the "Order" field.

3. Click "Apply for after-sales" on the "Order" page.

4. Select the goods you want to refund, fill in the reason for the refund, and then click Submit early.

How to complain about refund disputes with "Eleme" merchants:

1. Call the "10105757" Ele.me official consumer service** to make a complaint, and after connecting, you can transfer the manual complaint feedback according to the voice prompt.

2. Open the "Eleme" app, after entering the "Home Page", click "My" at the bottom right of the page, find "Customer Service", click to enter the "My Customer Service" page, open the "**Customer Service" option, enter "Manual Customer Service" in the dialog box, and operate according to the prompts given.

3. Log in and open the "Ele.me official website", after entering the "Home Page", find the "**Customer Service" at the bottom left of the page, click to enter, and after logging in and verifying the mobile phone number, you can successfully enter the customer service dialogue page, enter "manual customer service" or "I want to complain" in the dialog box, and transfer according to the prompts given.

No, if the merchant does not deliver the order when the user cancels the order, the merchant can agree to a refund. If the merchant has already delivered the meal, you can refuse, please bring a request.

Here is a small tip, that is, after the merchant serves the meal, it should confirm on the platform in time that the "meal is completed". Because after the user's first application to cancel the order is rejected, it is very likely to initiate a second application, at this time, the platform will intervene to determine the responsibility, and the merchant will confirm the time when the meal is completed, which will be an important basis for the platform to force the cancellation of the order.

Other situations: 1. The rider has already picked up the meal, and the user cancels the order during the delivery.

When the user cancels the order due to the delivery timeout (delivery time of more than 55 minutes) and no one taking the order (no one takes the order for 30 minutes), it is recommended that the merchant communicate with the user first: when canceling, the delivery reason must be noted.

After the merchant sees that the reasons for canceling the order are correct in the background, he can first agree to a refund, and then apply for the meal damage in the background, and the platform will automatically compensate the merchant according to the system's records.

2. The rider splits and cancels the order, resulting in the user's refund.

Merchants can operate by themselves in the background or contact customer service. After the order is cancelled, the payment system will return to the user's original payment account within 1-7 business days.

In addition, if the order is cancelled, the user will not be able to review the order again, and the merchant does not have to worry about getting a bad review.