What should I do if Ele.me overtimes, and how to pay for Ele.me overtime

The compensation method for Ele.me overtime is: if your order is overtime, you can contact **customer service to get the amount of compensation paid, and the compensation will be directly recharged to the account balance for the next consumption, with no use restrictions and no withdrawal.

10% of the payment (excluding design fees and other expenses) will be paid for overtime, with a maximum compensation of 500 yuan. After confirming that the order is overtimed, you need to contact customer service within 7 days for compensation, and if it expires, it will be deemed to be a waiver of compensation qualifications. If you want to make a complaint, you can choose to click on the order, and the ear icon in the upper right corner of the order is the complaint sign, or you can directly click on the complaint in My Service.

Ele.me is a local life platform founded in 2008, mainly engaged in takeaway, new retail, instant delivery and catering chain. In the 12 years since its establishment, Ele.me has taken "everything 30min" as its mission, committed to building a local life service platform with technology, promoted the digitalization process of China's catering industry, and cultivated takeaway into the third regular dining method for Chinese after cooking and dine-in. In April 2018, Alibaba and Ant Financial completed a wholly-owned acquisition of Ele.me, and Ele.me fully integrated into Alibaba's new retail strategy to expand the new retail upgrade of local life services.

Ele.me is a professional catering O2O platform in China, developed and operated by Lazas Network Technology (Shanghai). With the mission of establishing a comprehensive and complete digital catering ecosystem, Ele.me provides users with convenient services and the ultimate experience, provides integrated operation solutions for restaurants, and promotes the digital development process of the entire catering industry.

The method of applying for ** entry for Ele.me riders is:

1. First of all, open "Alipay" on your mobile phone and find "Eleme";

2. After clicking on Ele.me, find "My" and click "Rider Recruitment";

3. After clicking on the rider recruitment, fill in the "work location", select the "intended job type", fill in the "mobile phone number and verification code", and finally click "sign up to become a blue knight".

Operating System: Brand: Apple 12

System version: iOS14

Kiss, yes. If a user uses a delivery service on Ele.me and encounters a situation where the rider's delivery time is overtime, the user can apply for compensation according to Ele.me's official policy. Specific circumstances include:

1.Food delivery time exceeds 30 minutes: If the customer does not arrive at the store to deliver the food within 30 minutes after the buyer places the order, Ele.me will pay according to the following standards:

Overtime 30 minutes - 60 minutes: 5 yuan Ele.me red envelope; - Overtime 60 minutes to 120 minutes: 10 yuan Ele.me red envelope; - Timeout of 120 minutes or more:

Pay 20 yuan Ele.me red envelope. 2.If the food is inedible and the temperature is not good within 30 minutes of the overtime of the delivery of the food to the mu cavity, the user needs to upload the relevant ** for appeal, and Ele.me will pay compensation according to the specific situation.

It should be noted that the specific amount and form of Ele.me's compensation policy may vary depending on factors such as local policies, the catering industry, and user behavior. Therefore, if you encounter problems such as timeouts, you can consult Ele.me customer service or check the relevant instructions on the official ** to learn more about the compensation conditions.

Ele.me can cancel the order after the timeout. The merchant has received the order, please negotiate with the merchant first, after the consensus, click the [Cancel Order Nasheng] button on the [Order Details] page, the merchant will operate within 15 minutes, and the refund will be successful after agreeing.

If you need to refund your order, please handle it as follows:

1.If the merchant has not accepted the order, you can click [Cancel Order] on the [Order Details] page to cancel directly.

2.The merchant has received the order, please give priority to Zheng Tomato Pi and the merchant to negotiate, after the consensus, click the [Cancel Order] button on the [Order Details] page, the merchant will operate within 15 minutes, and the refund can be successful after agreeing, as shown in the figure:

The takeaway timeout is handled as follows:Operating environment: Huawei Mate40, system, Ele.me version, etc.

1. First open Ele.me and click "Mine." ”

2. Then click "My Customer Service." ”

3. If the takeaway is timed out and has not yet arrived, you can click to urge the order.

4. You can click to contact the merchant or contact the knight to urge the order.

5. You can also click to cancel the order.

6. If the foreign suspect sail has been delivered, but it has overtimed a lot, you can apply for compensation, or you can click on the order to complain.

7. Select the merchant you want to complain about or the delivery order of Qinmai Logistics is overtimed.

You can contact the platform's customer service to solve the problem. Usually if it is the problem of the delivery person, the platform will punish the delivery person by means of a fine, and then give the buyer a certain amount of red envelopes to compensate for the trembling and noise.

If it is a problem with the restaurant, usually after the buyer complains, the Ele.me customer service will intervene and give the restaurant a certain warning, and the buyer will also take a certain amount of red envelope compensation.

Expand the information of the exhibition

If your order is delivered on time, the timed red envelope will automatically arrive in your Ele.me account after the order is delivered on time, and you don't need to apply for it yourself. Ele.me users place orders from merchants with the "Just-in-Time" label on Ele.me.

If the delivery time exceeds the promised time, a no-threshold red envelope will be paid, and if it is determined that the promised time is exceeded, the red envelope will be sent to the current account, and there will be an SMS notification, and each person will get a maximum of three indemnity red envelopes per day.

2. If your takeaway is delivered by the merchant and you can't see the delivery information, we can click on the delivery interface to contact the merchant to inquire about the delivery progress.

3. If your order delivery interface has rider information, then we can contact the rider to inquire about the delivery progress.

4. Of course, if your takeaway is a punctual order, and it really overtimes, the system will also compensate you for Ele.me red envelopes.

5. If you still want to complain, you can click the complaint button above the right side of the order, or you can directly click on the complaint in my service.