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<> To upgrade the star rating of a hotel, the following aspects need to be optimized:1Facilities & Facilities:
The hotel should be equipped with complete equipment and facilities, including furniture, bedding, bathroom facilities, air conditioning, TV, etc., as well as public areas such as restaurants, gyms, swimming pools, etc. 2.Health & Safety:
The hotel must maintain hygiene and cleanliness, ensure the cleanliness of guest rooms and public areas, disinfect and prevent epidemics at all times, and maintain food and drink safety. 3.Quality of Service:
The hotel should have professional service staff who can provide courteous and thoughtful, efficient and high-quality services, such as multi-national front desk reception and room service. 4.Environmental Experience:
To create a warm, comfortable, elegant and quiet environment, the interior decoration should maintain a certain degree of culture and aesthetics, and the color configuration of the guest rooms is also very important. 5.Business Management:
The management of the hotel should be scientific and formalized, and the modern management methods should be reasonably used for business management to ensure the improvement of quality and efficiency.
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In order to promote the development of tourism, protect the interests of tourists, and facilitate the comparison between hotels, the international community has made some regulations on the grade of hotels. According to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grade standard has gradually been formed. The rating of the tourist hotels that pass is divided into five grades, namely one star, two stars, three stars, four stars, and five stars.
One star hotel. The equipment is simple, with two basic functions of food and accommodation, which can meet the simplest travel needs of guests and provide basic services in a two-star hotel. The equipment is general, in addition to the basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as commodity department, post and telecommunications, hairdressing, etc., with good service quality, low charges and economic benefits.
3 star hotel. It is fully equipped, not only providing accommodation and board, but also meeting rooms, amusement halls, bars, cafes, beauty rooms and other comprehensive service facilities. Each room is about 20 square meters in size and is fully furnished, equipped with a refrigerator and color TV.
The service quality is good, and the charging standard is higher. It can meet the needs of middle-class tourists. Four-star hotel.
The equipment is luxurious, the comprehensive service facilities are perfect, the service items are many, the service quality is excellent, the indoor environment is arty, and the quality service is provided. This kind of hotel is often referred to as a first-class hotel in the world, and the charges are generally very high. Five-star hotel.
This is the highest level of tourist hotel. The equipment is very luxurious, the facilities are more perfect, in addition to the luxurious room facilities, the service facilities are complete. There are a variety of restaurants, large-scale banquet halls, conference halls, and comprehensive services.
It is a center for social, conference, entertainment, shopping, recreation, health and other activities. The environment is beautiful, the service quality requirements are very high, and it is a small society that is friendly and happy. The fees are very high.
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At the very least, there must be the hardware facilities of a five-star hotel, and then the service level.
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