Receiving bad reviews will only blame the platform users, why are the delivery people unwilling to r

With the advent of the Internet era, the O2O marketing model has become the mainstream, and various APPs that adapt to this situation have also come into being, such as Meituan, Eleme, Didi, etc., all of which are products of this era.

First, the rise of the food delivery industry.

Meituan and Ele.me are leaders in the fast-food delivery industry, and people's laziness has driven the rapid development of companies like this. In order to provide customers with a better dining experience, they can enjoy their favorite food without leaving home, the platform has formulated a lot of strict food delivery rules for food delivery riders, whether it is overtime delivery or complaints from customers, food delivery riders will be deducted from their wages, in the group of riders, there is such a sentence that everyone always puts in the mouth: "If you do a good job, you can earn more than 10,000 a month, and if you don't do a good job, you may deduct more than 10,000 a month."

Therefore, delivery riders pay great attention to customer reviews, and in order to complete the delivery on time, they will even violate traffic rules and run red lights, and the strict requirements of the platform not only bring a lot of mental pressure to the delivery riders, but also make their safety unguaranteed.

Second, when you are complained, you don't find the reason from yourself.

Everything happens has its multifacetedness, since there must be some reason for customer complaints, it may be that there is no timely communication with the customer when the service is submitted in advance, or it may be that there are too many orders that cannot be completed on time, and why should others bear the consequences of doing things for their own interests, and they can communicate and solve problems when they meet good words, but there are often some more serious people, complaints are not their fault, or the rider has a problem first. So don't blindly use moral standards to kidnap others, but reflect on whether you are doing the right thing.

Third, the symptoms should also be cured.

Of course, everyone works to make money to support their families, and taking more orders will make more profits, so their approach can also be understood. But the premise of making money is not to infringe on the interests of others, and on-time delivery is the most basic standard. Nowadays, the marketing model of O2O is not perfect enough, the platform can completely control the number of riders and the distance of receiving orders, so as to ensure that customers can eat on time, and the takeaway brother also has more time to deliver food.

But give a few more minutes, will the takeaway brother drive slower, this extra time will only be used for them to take another order, this method is more of a palliative rather than a cure. The entry threshold of the takeaway brother is low, so it is more important to strengthen the training of takeaway personnel, pre-job training and work skills training, not only to improve the overall quality, but also to ensure that the work ability is excellent and fundamentally solve the problem.

Both the platform and the delivery person have some responsibilities, and the platform has more responsibilities. It is understandable that the delivery man hopes to make more money, and the platform will only squeeze the delivery person and throw the final pot to the user. It's so unfair.

So why don't the delivery people give some of the fines for overtime to the users? I still hope that the platform management is more reasonable!

Everyone earns hard-earned money, and so does the takeaway brother, all for life. The delivery of food was badly reviewed, and I think anyone would feel uncomfortable. But not all delivery workers blame platform users.

If he is really serious about his work, but his serious efforts are not recognized by others, he may complain at this time, but I believe that he will also reflect on whether he has taken too many orders, and he must be slowly adjusting the number of orders he receives, and strive to satisfy users. So, let's be considerate and considerate of each other.

Delivery workers are now generally considered to be "hard", and everyone should understand, but I think that these are the jobs of delivery workers, so they must be serious and responsible, and most of the part-time workers may not be as high as the wages of delivery workers.

I think the whole reason for the Meituan platform is that in addition to malicious orders, running red lights, bad reviews, and flying is caused by not being able to send them. You ask the rider to set a single order on the line, and after sending an order, add it to those orders. In short, you can send someone else, it doesn't mean that you will be late to me.

If you can't send it, it's a matter of work, it's all workers, you can't make your customers satisfied, why should you be paid.

Have you sent a special delivery, don't publish it if you don't have it, it's not a question of whether you want to take it, the system sends its own order, and gives you six or seven at once, and half of the 15 orders sent during the New Year are overtime by one hour to three hours, five mutual aid orders, estimated to total more than 4,000 yuan, three cases of beer, I haven't seen a big order, so I have to experience it myself to know, don't talk nonsense if you don't understand.

If it is because of the delivery person's own reasons, the delivery person himself should reflect on the reason for the bad review, rather than directly blaming the platform user. Platform users will give good reviews, and will not give bad reviews for no reason, unless there is any situation to give bad reviews.

In fact, let me tell you, the bad reviews are nothing more than the following, overtime bad attitude spilled meal leakage problem and business problems Overtime bad reviews account for much less than bad reviews with a bad attitude, note that sometimes it is obviously a problem of the business, users will even have a bad review of the rider, sprinkle the meal, some merchants will pack soup at will, even hold the meal that will be spilled when walking, can you not spill it when it is so bumpy on the electric car? The trailer head is cold and the bad reviews are sprinkled with the tail box, the bad reviews are overtimed when you drive slower, and the bad reviews are sprinkled faster and faster, let me ask you again, whose problem is it?

Reasonable. If there is a reason for being late or other circumstances, the customer will generally express their understanding and not give a bad review. But now, in order to make more money, some takeaway workers take too many orders, and there are people who go against the street in the wrong direction, grab lights, look at mobile phones, and speed abound.

There are also many difficulties in their work, such as weather and transportation, which will cause him to fail to deliver food in time, so the delivery staff hopes that customers can be more understanding.

Go and experience it, a single run, can you eat. The most dangerous professions, the ones with the least income, and the professions that many community security guards look down on, the pay and return are disproportionate.

If the delivery person takes more orders, he can make more money, if he exceeds the scope of his ability, he will be exhausted, take care of one and lose the other, some users will not understand, and will give bad reviews, and the delivery man will deduct bonuses, and the economic loss will be large, so he will be willing to take fewer orders? Generally not, make a living.

If you are sick, go quickly**! What is more than the author, the list is distributed by the system, not as many as you want, and Meituan has no option to refuse to accept orders.

If you are badly reviewed, you will generally only blame others, not yourself, which belongs to human nature; The platform's system is too harsh.

Q: Are all NTs who refuse to reflect? It's okay if you don't take orders, but the system will block you for a period of time, and you won't have orders, and if your performance is not up to standard, you will directly dismiss large companies, which is how to squeeze every trace of value of the delivery person.

First of all, the team's delivery orders are all sent by the system, and your question is really suspicious of your IQ

Meituan is a system dispatching orders, and there are only three opportunities to transfer orders a day, why don't you take orders? It's not how you choose, it's that you don't have a choice.

Don't you know that there is a special delivery, the system compulsorily sends you a single order, and you can't refuse it.

You know a fart, it's all forced by the system, can you choose to pick up or not?

If you don't understand, don't talk about it, you can go and be a rider for a month.

Do you think you're grabbing orders? It's all system dispatch. It is recommended that you go and do it for two days.

The special delivery can't take orders by itself, and they are all sent by the system

Author: Do you reflect. Have you ever worked as a delivery boy?

It seems that who wants to take several orders yes,

Too many orders? You think you can take a few orders if you want to, and the platform will send you orders one by one, and you can't take them if you don't want to.

Do you know what Meituan Delivery is? How many orders are sent by the platform, and they are not controlled by the riders themselves at all.

Some academic researchers have studied the investigation and research of official delivery workers in Wuhan from 2019 to 2020:

Monthly salary。The average monthly wage of delivery workers is 5,882 yuan, while the average social wage in Wuhan is 8,170 yuan, and the minimum wage is not less than 18 yuan per hour and 1,750 yuan per month.

Working hours. Most of the working hours of Wuhan takeaway workers are 10-12 hours, with 10 hours accounting for the highest proportion, and the takeaway site stipulates that takeaway riders must ** in the afternoon peak (10 o'clock - 14 o'clock) and evening peak (14:30 - 20:30 minutes), but only run the afternoon peak and evening peak hours, and the delivery workers can not solve the problem of food and clothing, so they can only take more orders and extend the order time to guess the sedan car to reach a monthly income of more than 5,000 yuan;

In terms of labor treatment. There are often such and such problems in the signing of labor contracts, and when problems arise, the takeaway platform cannot give a reasonable solution. For example, if there is no overtime pay, meals still need to be delivered quickly and foolproofly in bad weather, the delivery staff cannot eat breakfast, lunch and dinner on time, various physical diseases, and if the delivery rider has an accident during the delivery process, the platform often does not compensate and pay.

Some time ago, a takeaway platform broke out that the takeaway riders were registered as individual industrial and commercial households, in order not to pay five insurances and one housing fund to employees, although now the platform has stated that it will be corrected, but it still cannot completely solve the fact that the labor treatment of takeaway riders is difficult.

The infinite squeeze of takeaway platforms or takeaway tour sites makes it very difficult for takeaways to surviveIt is precisely because we know that it is not easy for takeaway workers, as we dare not give bad reviews to takeaway workers when ordering food because the wind and rain cannot blow indoors. Once a bad review is given, it means that the delivery person's order of takeaway will be given away in vain, and at the same time, the platform or site will deduct the corresponding similar penalty from the monthly salary.

I'm sorry, I'm a little late, I'm sorry, I'm sorry" When he kept bowing and apologizing between the words, even if there was anger, it disappeared.

In addition to the above reasons, we don't dare to give a bad review to the delivery person, there is another reason why we don't dare to give a bad review:Some takeaways have a very poor service attitude, rude language in the delivery process, takeaways steal takeaways, spit in takeaways, etc., if you don't give good reviews, you will hit ** all kinds of threats indefinitely, customers have been afraid of the immoral behavior of some low-quality takeaways, in order to calm down people, they chose not to give bad reviews this solution.

<>I think there is a phenomenon of "not daring to give a bad review", which reflects the problems in society, such as labor treatment problems, employee professional quality problems and consumer rights and interests are damaged, etc., since there is a problem, we should solve the problem, and let it go, which will eventually hinder the development of our society.

If you will be fined, it will also affect your reputation. Delivery itself doesn't make much money. And it's very hard, the money earned in a hard day is not enough to deduct the lead, so this is the reason why the delivery man will be angry.

So if people have no problems, the attitude is also very good, don't give a bad review. It's not easy for people, just understand the hall and the branches. But it also shows here that if you encounter that kind of bad attitude, and you don't send it on time.

Bad reviews are bad reviews, what's the matter.

Although some grumpy delivery people will threaten people, you don't have to be afraid, he won't dare to do anything to you. Because a takeaway itself can't make a lot of money, and intentional homicide is punishable. And possibly the death penalty.

So the delivery guy won't do anything to you for a bad review. Can you do it? Even if he really dares to trouble you, what are you afraid of?

Hit him. It's all 2 arms and 2 legs, who is afraid of whom. And it was he who had a bad service attitude first, so he gave a bad review.

How? All in all, 1 If the delivery staff has a good attitude and the delivery is timely, there is no problem, please give a good review.

2. If there is a slight flaw, the point is generally fine. (I also understand the hard work of the delivery staff.) No problem still to give a good review)

3. If the delivery person has a bad attitude and seriously overtime. Point Difference Reviews.

I've never given me a bad review for takeaway.

The first is the minimum respect for workers, and I know the convenience that this profession brings me.

The second is that I am a teacher, and maybe my students are doing this - my students have told me about the difficulties of the work they do.

Three once after ordering takeout, encountered a pouring rain, the takeaway brother insisted on delivering the takeaway in the heavy rain, and when he appeared in front of my house like a chicken in soup, I was almost stunned.

Fourth, I understand that part of the reason for the rules of their so-called platform and the work skills they are digging up is just for a better life.

Five: The most overly dissatisfied I've encountered at the moment is just a few minutes late.

If you will be fined, it will also affect your reputation. Delivery itself doesn't make much money. And it's very hard, and the money earned in a hard day is not enough to deduct, so this is the reason why the delivery man will be angry.

So if people have no problems, the attitude is also very good, don't give a bad review. It's not easy for people, so it's easy to understand it. But it also shows here that if you encounter that kind of bad attitude, and you don't send it on time.

Bad reviews are bad reviews, what's the matter.

Although some grumpy delivery people will threaten people, you don't have to be afraid, he won't dare to do anything to you. Because a takeaway itself can't make a lot of money, and intentional homicide is punishable. And possibly the death penalty.

So the delivery guy won't do anything to you for a bad review. Can you do it? Even if he really dares to trouble you, what are you afraid of?

Hit him. It's all 2 arms and 2 legs, who is afraid of whom. And it was he who had a bad service attitude first, so he gave a bad review.

How? All in all, 1 If the delivery staff has a good attitude and the delivery is timely, there is no problem, please give a good review.

2. If there is a slight flaw, the point is generally fine. (I also understand the hard work of the delivery staff.) No problem still to give a good review)

3. If the delivery person has a bad attitude and seriously overtime. Point Difference Reviews.