How do I respond to a bad review smartly? What do you say when you reply to a bad review?

What is the main reason for bad reviews? If it's really your own reason, then don't strengthen the reply, simply say thank you, and then, immediately correct it, if it's just an emotional vent, you can humorously reply that your bad review is my motivation to move forward, don't run too violently, otherwise, I will fall on the road to continue to be perfect. Represents personal views only.

Negative Review Response Formula:

Apologize + thank the customer for their support + inform the reason and solution + give commitment and protection + thank the customer for their feedback.

Service Issues. Sorry, dear, I couldn't give you a good shopping experience.

To be able to meet you in the vast sea of people is fate, the trust of relatives, and I am grateful. The surge in passenger flow is not in place for training, resulting in sluggishness, deep guilt, a few coupons to apologize, hope to smile.

Sorry, dear, I couldn't give you a good shopping experience. It is fate that the vast sea of people can meet you, and I have also received your support and trust, and I am grateful and grateful. Due to the lack of training and the surge in customer flow, the customer service has no time to take care of it, and apologizes again.

The coupon given to you is expected to smile, the bad review is a wake-up call for us, we have increased manpower and strengthened training, we look forward to your visit again, and thank you for your advice, thank you, I wish you a good mood every day.

1. Bad review: Sorry dear, we are sorry for not being able to satisfy you. Please allow us to bend more than 90 degrees to apologize to you and rest assured that you will be happy with your next order.

2. The dishes do not meet the taste: Hello, I am the manager of the xx store. Sorry, our food is not to your taste. The next time you come to the store, you can try our popular dishes, or I recommend it to you! Thank you and have a great day!

3. Food can't be delivered in time: dear, I'm sorry! Food delivery is too slow to affect your meal! I'm so angry! Fragrant rice has made the little brother catch a cold! The next time you don't need this boy for you, choose a rocket boy to give you a quick meal!

4. Wrong sending: Dear, I'm very sorry! We take most of the responsibility for misdelivery. Please enjoy the meal that was sent to you by mistake. Hopefully you can be contacted and the store will send you the right meal again!

5. The rating is negative and there is no written explanation. Beloved, seeing these 1 star and 1 star, our eyes are so hot, but our hearts are so painful. If you have any questions, we have to ask. We'll get better

It was indeed our mistake. We will compensate you accordingly and optimize it as soon as possible Our order and delivery process, hope to bring you a perfect dining experience next time, thank you for your support!

1. The customer service reply is slow. 2. Poor customer service attitude.

Dear, I'm really sorry, because the customer service faces more customers, really hard, it is inevitable to be impetuous, for this I have severely criticized him, but also made a series of punishments and reforms, as the store manager I assure you, your next visit to the store will try to provide you with quality service and happiness.

3. Send the wrong goods or miss them.

Dear, because the baby in our store is very popular, the number of buyers is large, the staff is too busy, due to negligence forgot to send you the wrong goods forgot to ship the delivery is not timely, we apologize! To this end, we have developed a reform mechanism to arrange each buyer who placed an order in chronological order and ship the goods in order to avoid sending wrong orders, missing orders, and delaying delivery. I hope to give more buyers a perfect shopping experience next time, and thank you for your support!

4. The express speed is slow. 5. It is bad to open the package.

Hello dear, after verification and verification, the baby when we shipped was intact, due to the negligence of the courier staff on the way to damage the object, they are also deeply sorry! I have also contacted their boss, and if they appear again next time, they will terminate the cooperation, and they will also make some compensation to their relatives.

You know he's malicious, but you can't reply maliciously.

Sorry for the inconvenience. However, none of the other friends have this problem, so it is inferred that there may be a problem with your washing method. It is recommended to wash in strict accordance with the washing label.

First, the taste of the food.

1.I'm sorry! I'm sorry!

Didn't satisfy your taste. This time, knowing that you don't like xx flavors, we made timely changes to the menu and added new flavor options for you (such as removing numb, spicy, sour, etc.). Next time, remember to choose the new flavor option that is prepared for you

2.Bow to you! Apologies to you! If you don't like the taste of the shop, the shop must change! You tell me your taste preferences and adjust the taste for your meal next time! Don't forget to tell me the requirements

2. Delivery delay.

1.Kiss, I'm sorry! The delivery is too slow, and it will affect your meal! I'm so angry, too! The fragrant rice made the little brother cold! Next time, you don't need this little brother to send it, pick a scud brother to deliver your food quickly!

2.Sorry hosts! The delivery is too slow and your stomach is wronged! Small ones are optimized by all means! Immediately negotiate with the platform about the delivery problem, and in addition, we will optimize and improve the food delivery process in the store! Be sure to let the food fly to you in the future!

3.Kiss, I'm sorry! Slow delivery makes you hungry! The small shop is so popular that a large number of customers order today, and they are a little too busy, and they are already expanding the scale of their meals! In the future, the fast delivery speed will allow you to taste the delicious food in time!

Third, the packaging problem.

1.Thank you for your feedback and support, and I'm very sorry for the inconvenience caused by the packaging problem. Retest packaging, select packaging, and optimize delivery! Sorry again for your unhappiness, your feedback has made the small shop progress, I wish you a happy life!

2.Kiss, I'm sorry! The lunch boxes we use are of relatively high quality on the market, and the kind of problems you said should be due to errors in the production of lunch boxes. We will coordinate this problem with the manufacturer to avoid the recurrence of such problems!

3.I'm sorry! I'm sorry! The problem with spills is that we are not right. This time it should be caused by bumps in the delivery process, the store will coordinate this problem with the delivery brother, and will often test the stability of the lunch box, please rest assured that the next encounter with the small store!

4.I'm sorry, I'm sorry, but the leakage problem is that we are wrong. This time it should be caused by bumps in the delivery process, the store will coordinate this problem with the delivery brother, and will often test the stability of the lunch box, please rest assured that the next encounter with the small store!

Fourth, the problem of ingredients.

1. .Sorry, sir ma'am. The small shop attaches great importance to the food problem you feedback, and the ingredients selected by the small shop are purchased on the same day, which is absolutely fresh. I hope you can get in touch with the shop** to verify the matter and give you a satisfactory result.

2.Sorry, sir ma'am. The issue of ingredients is not only your concern, but also very important. The people take food as the sky, and the kitchen takes food as their life! I hope to get in touch with you, and the problem verification must be held accountable to the individual! Thanks for the feedback!

5. Wrong meal delivery.

1.The baby's heart is bitter, master! We don't carry the wrong pot I hope you can get in touch with the store and give you a copy!

Summary. There are a few things to consider when subtly replying to malicious bad reviews:1

Don't reply in a heated tone, be polite and calm. 2.Show gratitude, and express gratitude and attention to the other person's questions or opinions, so that the other person feels heard.

3.Provide a solution, if some malicious bad reviews have a certain degree of reasonableness, you can give solutions and suggestions for dealing with them. For example, you can reply:

Thank you very much for your feedback, we are always working hard to improve the quality of our services, and we are sorry that we have not met your expectations. If you wish, please send us a private message and we will do our best to solve your problem. This is not only a sign of politeness, but also a sign that the feedback of the other party is taken seriously, and at the same time gives a positive solution that can defuse the awkward situation.

Can I tell Yoyo-sensei what the bad review is?

There are a few things to consider when subtly replying to malicious bad reviews:1Don't reply in a heated tone, be polite and don't be calm.

2.Show gratitude, and express gratitude and attention to the other person's questions or opinions, so that the other person feels heard. 3.

Provide a solution, if some malicious bad reviews have a certain degree of reasonableness, you can give solutions and suggestions for dealing with them. For example, you can reply: "Thank you very much for your feedback, we are always working to improve the quality of our services, and we are sorry that we did not meet your expectations."

If you wish, please send us a private message and we will do our best to solve your problem. This not only shows politeness, but also shows that the feedback of the other party has been taken seriously, and at the same time gives a positive solution, which can resolve the embarrassing Huai Yuna situation.

Anyway, it's our fault, I don't know what I can do now? Can you dissipate your gas? In my opinion, this is already the best way for sellers to respond.

I believe that many friends have joined the ranks of e-commerce now, and when running their own stores, they will not encounter bad reviews once or twice, and when they encounter this situation, different sellers will also have different attitudes towards bad reviews.

The importance of a bad review

With the rapid development of the Internet, people are now accustomed to buying all kinds of things online, of course, it is common for the goods to be bought back is not very satisfied, many people may give the seller a bad review, maybe a bad review in the eyes of the buyer is insignificant, but for the seller, this bad review is likely to be a bolt from the blue.

Many people don't know that in the e-commerce industry, the quality of a product's reviews will affect the recommendation of the product, if there are too many bad reviews of a product, the product will be in the background data of the e-commerce platform, after a series of data calculations, no matter how good a product is, it will also be included in the list of unrecommendable, then the click-through rate and transaction rate of the product will fall into a trough, and the credibility of the store will also decline, which shows how much impact a bad review has on a product and even the store.

What to do if the buyer gives a bad review and says that the quality is not good

In my opinion, no matter how the seller responds, it can't be perfect, and what can really solve the problem is the seller's after-sales service attitude.

First of all, whether the reviews given by buyers are good or bad, the seller must be able to respond in a timely manner to leave a good impression on the customer. If there is a real problem with the quality of the product, then you must have the courage to admit your mistake, apologize to the customer in a sincere manner, and then negotiate with the customer how to deal with the problem, and promise to improve the quality of the product in the future.

Of course, if it is a malicious bad review by a buyer, the seller does not need to make compromises, but should prescribe the right medicine for the cause of the malicious bad review, and appeal the appeal, otherwise it will only encourage the arrogance of the wicked.

Let's talk about the specific speaking skills of dealing with bad reviews.

1. Service issues.

When the number of customer service reception visits is too large, problems such as slow reply, untimely delivery, low logistics efficiency, and poor customer service attitude lead to bad reviews

1. I'm really sorry, dear, we are also an old buyer, often buy things online, and have encountered the same situation as you, so I especially understand.

2. There have been many recent activities in the store, and the number of inquiries and orders has been large, resulting in overwhelmed customer service, untimely delivery, indifferent and blunt attitude, and I apologize for not satisfying you. The corresponding problems have been recorded, and they will be corrected immediately, and thank you for your valuable advice, thank you.

3, pro, indeed online shopping attaches more importance to the evaluation of the problem, as an after-sales manager has to be assessed every month, if you can, I hope to give you the opportunity to change, thank you.

Second, logistics issues.

If it is because of some product defects, damaged objects, inconsistent with the description and other problems that lead to bad reviews:

1. Excuse me, dear, see your evaluation....We apologize for the inconvenience....Sorry....

2, we are also a yellow diamond.

Old buyers, have encountered the same problems as you, especially can understand your current mood.

3. Recently, the factory has shipped a huge amount of goods, and the negligence of quality inspection personnel and logistics personnel has led to defects and defective products.

(the product has been updated and iterative, but the designer is not in place, and the failure to update the web page in time causes you to receive the product that does not match the **) We have recorded that the corresponding personnel have been punished, and thank you for your valuable advice, thank you.

Third, product problems.

I have applied to the company for a return, which allows the courier to come to collect the problem goods, do you think it is okay?

1, it is true that online shopping is more dependent on user evaluation, how to receive the product is still satisfied, can you give a chance to change, can you delete the evaluation, thank you, thank you. ,2,Apologize again for our lack of sorry, no matter how thank you for your understanding, thank you, look forward to your visit again.

Fourth, other issues.

The cost performance is not high, the style is not liked and other problems lead to bad reviews of the speaking skills:

1. Presumptuous, dear, see your evaluation....Sorry for not being able to satisfy you....

2. Online shopping can not be seen or touched, and it is easy to deviate, We are also an old buyer of yellow diamonds, and we have encountered many such situations, so I especially understand your feelings.

3. Online shopping, never met each other, you are indeed willing to choose to believe and trade with us, I am deeply grateful, thank you. If I really don't like the product, I will apply to the company to return it to you with free shipping?

4. As an after-sales manager, evaluation is also part of my assessment, if you feel that the after-sales service is passable, can you give the opportunity to change, can you delete the previous evaluation, thank you, thank you.

5. Once again, I apologize to you for our shortcomings, and thank you for your understanding and understanding, thank you, and look forward to your coming again.