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It's not easy for people to open ** now, and sometimes** just because of a bad review, it may affect a lot of single business in **, so the store can lose money first knowing that it is a malicious bad review.
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The woman ordered takeaway maliciously and was arrested for fraudulent compensation, knowing that the store had to lose money in order not to affect the reputation of the store and not to affect the economic income in the future, so she chose to lose money to eliminate the bad reviews.
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There is no way, because Meituan Takeaway stipulates that regardless of whether the bad review is malicious or not, the merchant must compensate a certain amount and deduct a certain credit score.
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If there are bad reviews, the number of buyers will drop to a large extent, so in the face of many such situations, merchants can only swallow their anger.
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For the sake of reputation. Because a bad review can discourage real customers, even malicious bad reviews must be actively eliminated.
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Seeing that there are particularly strange customers with malicious bad reviews from peers, try to save the evidence and appeal to the platform, but it should be noted that only if one of the three appeal rules is met can the appeal be successful
Platform review (review information does not match the order, contains advertisements, threatens merchants for profit, peer bad reviews, leaks privacy, etc.).
Kangaroo review (remarks in the order unreasonable requirements, meaningless evaluation content, fabrication and exaggeration of evaluation facts);
No responsibility for bad reviews (there is a contradiction between the reason for the rider's delivery, the content of the review, and the star rating).
What happens if my appeal is unsuccessful? Don't worry, there is another chance, that is, you can call Meituan Business Service**Find the customer service lady to appeal again, try to prepare relevant evidence first, and think about what to say before calling**.
If you contact customers through **, do a good job of recording, keep the certificate, and in case of malicious situations, feedback to the platform at any time, complain and report, and safeguard the interests of the merchant itself. Hope.
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1. Appeal directly to Meituan Takeaway.
Find the contact of customer service in Meituan Takeaway software**, call directly to explain the situation, hope that Meituan Takeaway will give professional help, how to deal with malicious bad reviews, I believe they must have encountered many similar situations, much better than dealing with it blindly.
2. In addition, you can also take the initiative to contact the bad reviewers.
The attitude must be neither humble nor arrogant, after all, you can't give the wicked a chance. Ask the reason for the bad review, is it true? If it is really a malicious bad review, ask him to delete it. Otherwise, a complaint will be made to inform the malicious bad reviewer of the severity of the consequences.
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Settle with the customer first, usually this situation is that the customer wants to ask you for money, but this practice will only make it worse, so I recommend not doing this, and giving feedback to the platform so that they are not eligible to order takeout.
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You can give feedback to the platform.
If you encounter a malicious bad review, then you can collect good evidence and report feedback to the platform, and the bad review can be eliminated. As long as the content of your feedback is very reasonable, it's fine.
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You can choose to negotiate with the customer and ask the question to see if you can cancel the bad review.
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General bad reviews can be dealt with, and malicious bad reviews also have a 50% chance of being dealt with, I used to deal with it often, and the success rate is not bad.
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And how can you choose an electric car without a test ride? And, of course, in order to prevent individual miscellaneous cards.
It is best to choose.
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Summary. <>
Analyze <> from a legal point of view
Where ordering takeout to give malicious negative reviews can be dealt with by the police if the store threatens to deal with it, and in addition to bearing the corresponding civil liability, other relevant laws and regulations have provisions on punishment organs and punishment methods, and the provisions of the laws and regulations are to be followed; Where laws or regulations do not provide for it, the administrative department for industry and commerce or other relevant administrative departments shall order corrections, and may give warnings, confiscation of unlawful gains, and a fine of between 1 and 10 times the amount of unlawful gains based on the circumstances, and where there are no unlawful gains, a fine of up to 500,000 RMB; where the circumstances are serious, order a suspension of business for rectification or revoke business licenses.
What should I do if I order takeout to give a malicious bad review and encounter a threat from the store.
Analyze <> from the perspective of Huaidou law
Where ordering takeout to give malicious negative reviews can be dealt with by the police if the store threatens to deal with it, and in addition to bearing the corresponding civil liability, other relevant laws and regulations have provisions on punishment organs and punishment methods, and the provisions of the laws and regulations are to be followed; Where laws or regulations do not provide for it, the administrative department for industry and commerce or other relevant administrative departments shall order corrections, and may give warnings, confiscation of unlawful gains, and a fine of between 1 and 10 times the amount of unlawful gains based on the circumstances, and where there are no unlawful gains, a fine of up to 500,000 RMB; If the circumstances are serious, the mountain shall be ordered to suspend business for rectification, and the business license shall be revoked.
Legal basis: Article 42 of the "Public Security Administration Punishment Law" or the orange group article Anyone who commits any of the following acts shall be detained for up to five days or fined not more than 500 yuan; where the circumstances are more serious, they are to be detained for between 5 and 10 days, and may be concurrently fined up to 500 RMB: (1) writing threatening letters or otherwise threatening the physical safety of others; (2) Publicly insulting others or fabricating facts to slander others; (3) Fabricating facts to falsely accuse and frame others, in an attempt to cause others to be criminally prosecuted or subject to public security administrative sanctions; (4) Threatening, insulting, beating, or retaliating against witnesses and their close relatives.
I was blocked at the door, and the clerk of the merchant was deducted from my salary for a bad review.
Have you called the police?
Then he called the police, and I was forced to delete four bad reviews of me and my friend in front of their clerk and the police.
He belongs to the threat to you.
Didn't let the clerk compensate for the loss.
Know what the store you can sue.
Although it's because I subjectively give them bad reviews because of my own emotions.
But the decision is yours, and the other party can't give you a bad review.
Alas, caught in a dead loop of the round spine Jane, he is comfortable, I am very depressed now, I don't know what to do, and I want to continue to have a bad orange pants review, but the clerk said that if there are bad reviews in the future, he will look for me.
Sue the other party. So if I give a bad review to the other side because of subjective emotions, do I bear any responsibility?
You have rights
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Legal analysis: evidence can be collected to sue him, stop the infringement, apologize, and eliminate the impact. Where network users or network service providers use networks to infringe upon the civil rights and interests of others, they shall bear tort liability.
Where network users use network services to commit infringing acts, the infringed party has the right to notify the network service provider to take necessary measures such as deleting, blocking, or disconnecting links. Where the network service provider fails to take necessary measures in a timely manner after receiving the notice, it shall be jointly and severally liable with the network user for the expanded portion of the damage. Where network service providers know that network users are using their network services to infringe on the civil rights and interests of others, but fail to take necessary measures, they are jointly and severally liable with the network users.
This means that you can either rent a trip to ask the buyer to delete the bad review and compensate for the damages in accordance with the law, or you can ask the ISP to take necessary measures such as deleting, blocking, and disconnecting the link to prevent malicious bad reviews from causing or potentially damaging your reputation. If the ISP refuses to perform, you can also claim joint and several liability with the GoScab buyer.
Legal basis: Article 1195 of the Civil Code of the People's Republic of China: Where network users use network services to commit infringements, the rights holder has the right to notify the network service provider to take necessary measures such as deleting, blocking, or disconnecting links. The notice shall include prima facie evidence of infringement and the true identity information of the right holder.
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Legal analysis: This is not under the control of the hungry police, and evidence can be collected to prosecute and solve.
Article 1024 of the Civil Code of the People's Republic of China: Civil subjects enjoy the right to reputation. No organization or individual may infringe upon the right to reputation of others by means such as insult or slander.
Reputation is the social evaluation of the character, prestige, talent, and credit of a civil subject.
Just write it according to the actual situation. If the takeaway takes too long, the service attitude is poor, the dishes are damaged, etc., you can write it. >>>More
If the delivery guy is very dissatisfied with his service, I will give him a bad review, because in my opinion, it is their job that is no different from others, and I have the right to give him a bad review if his work is not in place and causes me trouble. <>
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Brother, let's have no grievances, give a bad review, do you have anything to say? I have this self-confidence, I haven't done anything wrong, you don't want to harm others and yourself, it's not easy for everyone, okay?
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