How to reply politely to a bad review? What do you say when you reply to a bad review?

Let's talk about the specific speaking skills of dealing with bad reviews.

1. Service issues.

When the number of customer service reception visits is too large, problems such as slow reply, untimely delivery, low logistics efficiency, and poor customer service attitude lead to bad reviews

1. I'm really sorry, dear, we are also an old buyer, often buy things online, and have encountered the same situation as you, so I especially understand.

2. There have been many recent activities in the store, and the number of inquiries and orders has been large, resulting in overwhelmed customer service, untimely delivery, indifferent and blunt attitude, and I apologize for not satisfying you. The corresponding problems have been recorded, and they will be corrected immediately, and thank you for your valuable advice, thank you.

3, pro, indeed online shopping attaches more importance to the evaluation of the problem, as an after-sales manager has to be assessed every month, if you can, I hope to give you the opportunity to change, thank you.

Second, logistics issues.

If it is because of some product defects, damaged objects, inconsistent with the description and other problems that lead to bad reviews:

1. Excuse me, dear, see your evaluation....We apologize for the inconvenience....Sorry....

2, we are also a yellow diamond.

Old buyers, have encountered the same problems as you, especially can understand your current mood.

3. Recently, the factory has shipped a huge amount of goods, and the negligence of quality inspection personnel and logistics personnel has led to defects and defective products.

(the product has been updated and iterative, but the designer is not in place, and the failure to update the web page in time causes you to receive the product that does not match the **) We have recorded that the corresponding personnel have been punished, and thank you for your valuable advice, thank you.

Third, product problems.

I have applied to the company for a return, which allows the courier to come to collect the problem goods, do you think it is okay?

1, it is true that online shopping is more dependent on user evaluation, how to receive the product is still satisfied, can you give a chance to change, can you delete the evaluation, thank you, thank you. ,2,Apologize again for our lack of sorry, no matter how thank you for your understanding, thank you, look forward to your visit again.

Fourth, other issues.

The cost performance is not high, the style is not liked and other problems lead to bad reviews of the speaking skills:

1. Presumptuous, dear, see your evaluation....Sorry for not being able to satisfy you....

2. Online shopping can not be seen or touched, and it is easy to deviate, We are also an old buyer of yellow diamonds, and we have encountered many such situations, so I especially understand your feelings.

3. Online shopping, never met each other, you are indeed willing to choose to believe and trade with us, I am deeply grateful, thank you. If I really don't like the product, I will apply to the company to return it to you with free shipping?

4. As an after-sales manager, evaluation is also part of my assessment, if you feel that the after-sales service is passable, can you give the opportunity to change, can you delete the previous evaluation, thank you, thank you.

5. Once again, I apologize to you for our shortcomings, and thank you for your understanding and understanding, thank you, and look forward to your coming again.

No matter how wrong we are, for the sake of our sincerity that we are still trembling to serve you, can you give me another chance?

If I can dissipate your anger, what can I do?

Whether you can order again or not, we are still waiting for the day when you will forgive us.

If someone gives you a bad review, it means that your work is not in place, and you must humbly ask for advice and politely reply to be correct, so that you can progress faster!

To give a bad review, you can reply like this, thank you for your attention to my work, and I will work harder to do better in the future. Thank you.

1. Bad review: Sorry dear, we are sorry for not being able to satisfy you. Please allow us to bend more than 90 degrees to apologize to you and rest assured that you will be happy with your next order.

2. The dishes do not meet the taste: Hello, I am the manager of the xx store. Sorry, our food is not to your taste. The next time you come to the store, you can try our popular dishes, or I recommend it to you! Thank you and have a great day!

3. Food can't be delivered in time: dear, I'm sorry! Food delivery is too slow to affect your meal! I'm so angry! Fragrant rice has made the little brother catch a cold! The next time you don't need this boy for you, choose a rocket boy to give you a quick meal!

4. Wrong sending: Dear, I'm very sorry! We take most of the responsibility for misdelivery. Please enjoy the meal that was sent to you by mistake. Hopefully you can be contacted and the store will send you the right meal again!

5. The rating is negative and there is no written explanation. Beloved, seeing these 1 star and 1 star, our eyes are so hot, but our hearts are so painful. If you have any questions, we have to ask. We'll get better

It was indeed our mistake. We will compensate you accordingly and optimize it as soon as possible Our order and delivery process, hope to bring you a perfect dining experience next time, thank you for your support!

1. The customer service reply is slow. 2. Poor customer service attitude.

Dear, I'm really sorry, because the customer service faces more customers, really hard, it is inevitable to be impetuous, for this I have severely criticized him, but also made a series of punishments and reforms, as the store manager I assure you, your next visit to the store will try to provide you with quality service and happiness.

3. Send the wrong goods or miss them.

Dear, because the baby in our store is very popular, the number of buyers is large, the staff is too busy, due to negligence forgot to send you the wrong goods forgot to ship the delivery is not timely, we apologize! To this end, we have developed a reform mechanism to arrange each buyer who placed an order in chronological order and ship the goods in order to avoid sending wrong orders, missing orders, and delaying delivery. I hope to give more buyers a perfect shopping experience next time, and thank you for your support!

4. The express speed is slow. 5. It is bad to open the package.

Hello dear, after verification and verification, the baby when we shipped was intact, due to the negligence of the courier staff on the way to damage the object, they are also deeply sorry! I have also contacted their boss, and if they appear again next time, they will terminate the cooperation, and they will also make some compensation to their relatives.

You know he's malicious, but you can't reply maliciously.

Sorry for the inconvenience. However, none of the other friends have this problem, so it is inferred that there may be a problem with your washing method. It is recommended to wash in strict accordance with the washing label.

Hello, I'm sorry, I like it so much that I'm going to give you a bad review, sorry ha.

1. Medium and bad reviews caused by service attitude problems such as slow customer service response.

Example 1]: Dear, we are very sorry for the unpleasant shopping experience caused to you! Due to the large number of customers, the customer service is temporarily too busy and cannot reply to you in time, we sincerely apologize.

Your review is a reminder of our customer service, and we will strengthen customer service training to avoid similar situations in the future. Thank you very much for your support of our store and look forward to your next visit.

Example 2]: Dear, I understand your feelings very well, the previous customer service attitude was not good, we sincerely apologize to you here, we must strengthen management to avoid such a situation again, thank you for your criticism and correction! We look forward to your next visit.

2. Medium and bad reviews caused by untimely delivery.

Example]: Dear, I'm very sorry for the bad buying experience, due to the large number of buyers, the staff is not timely due to negligence, we have reformed the delivery mechanism, and then will be shipped in accordance with the order of the order, to avoid the wrong delivery, missing delivery, and delayed delivery. I hope to give more buyers a better shopping experience, thank you very much for your correction!

3. Medium and bad reviews caused by logistics problems.

Example]: Hello dear, due to regional and weather problems, the delivery speed has been delayed. We sincerely apologize to you, the moment of unpacking is the happiest, the happy moment that has been delayed for so long, has caused you trouble, if the baby has follow-up questions, please contact us in time, we will do our best to deal with you.

4. The goods are damaged during delivery.

Example]: Dear, after verification, the baby when we shipped the goods was in good condition, but due to the negligence of the courier staff damaged the goods, we are very sorry for this, and contacted the courier company as soon as possible to reflect the situation. In the future, we will be more careful with the parcel to avoid similar things happening again.

5. Medium and bad reviews caused by quality problems.

Example]: Dear, I'm very sorry, due to some defects that are difficult to avoid in the production process, the quality of the products you receive is not good enough, we reflect this problem with the manufacturer for the first time, and we will also strengthen the inspection work before shipment to ensure that nothing goes wrong. If there is any problem in the process of using the baby, our after-sales service will also be happy to solve the problem for you!

6. The baby is different from the description.

Example 1]: Dear, due to the different lighting in the shooting process, there is an error with the real thing, sorry for the inconvenience! We will do our best to minimize the error, and if you have any taboos about it, you will take it carefully.

Example 2: Pro, if you are not clear about the size before purchasing, it is best to consult customer service or refer to the size chart on the details page to choose the size that suits you, but because manual measurement will inevitably have errors. Our products are also returned within seven days, you can contact our after-sales service for processing.

The above is sorted out for everyone, the most common types of bad reviews and ** bad review responses, when replying to bad reviews, we must first express our apologies, and then explain the reasons, and finally if we can give a solution to the problem, it would be better to show customers that we have taken action.

Anyway, it's our fault, I don't know what I can do now? Can you dissipate your gas? In my opinion, this is already the best way for sellers to respond.

I believe that many friends have joined the ranks of e-commerce now, and when running their own stores, they will not encounter bad reviews once or twice, and when they encounter this situation, different sellers will also have different attitudes towards bad reviews.

The importance of a bad review

With the rapid development of the Internet, people are now accustomed to buying all kinds of things online, of course, it is common for the goods to be bought back is not very satisfied, many people may give the seller a bad review, maybe a bad review in the eyes of the buyer is insignificant, but for the seller, this bad review is likely to be a bolt from the blue.

Many people don't know that in the e-commerce industry, the quality of a product's reviews will affect the recommendation of the product, if there are too many bad reviews of a product, the product will be in the background data of the e-commerce platform, after a series of data calculations, no matter how good a product is, it will also be included in the list of unrecommendable, then the click-through rate and transaction rate of the product will fall into a trough, and the credibility of the store will also decline, which shows how much impact a bad review has on a product and even the store.

What to do if the buyer gives a bad review and says that the quality is not good

In my opinion, no matter how the seller responds, it can't be perfect, and what can really solve the problem is the seller's after-sales service attitude.

First of all, whether the reviews given by buyers are good or bad, the seller must be able to respond in a timely manner to leave a good impression on the customer. If there is a real problem with the quality of the product, then you must have the courage to admit your mistake, apologize to the customer in a sincere manner, and then negotiate with the customer how to deal with the problem, and promise to improve the quality of the product in the future.

Of course, if it is a malicious bad review by a buyer, the seller does not need to make compromises, but should prescribe the right medicine for the cause of the malicious bad review, and appeal the appeal, otherwise it will only encourage the arrogance of the wicked.

The classic response to a bad review is as follows:

1. "Dear, I'm sorry, due to the large number of purchases, I'm really sorry for the slow reply, I sincerely apologize to you here, I hope my baby can make your baby satisfied, next time you come to buy we can help you get some discounts, I hope you understand each other!" ”

2. "Hello, I'm really sorry! Due to the large number of people who buy, resulting in sending you the wrong goods, forgetting to ship, and not delivering in time, we will make in-depth research and improvement for this kind of error! ”

3. Pro, we have been operating in good faith and putting customers first to ensure that the quality of the baby is genuine, cheap and good. Every year, hundreds of thousands of consumers from all over the country, in addition to providing high-quality treasures, but also for customers to answer questions, to give each customer a satisfactory experience, but also to accept the supervision of the majority of consumers, never shoddy, sales of fakes.

4. Dear, due to the different lighting in the shooting process, there is an error with the real thing, sorry for the inconvenience caused! We will do our best to minimize the error, if you have any taboos about this, please take a photo carefully.

5. Could you please take a picture of ** for us? I'm really sorry to make you anxious. We will definitely do our best to solve the problem for you.

6. Dear, we have been operating in good faith and customer first to ensure that the quality of the baby is genuine, cheap and good. Every year, hundreds of thousands of consumers from all over the country, in addition to providing high-quality treasures, but also for customers to answer questions, to give each customer a satisfactory experience, but also to accept the supervision of the majority of consumers, never shoddy, sales of fakes.

7. I understand your feelings very well, and if I encounter such a situation, I will also be very angry. We apologize for any inconvenience this may cause, but thank you for your understanding.