The seller of the lost clothes does not agree to the refund, and the merchant does not return the cl

I once encountered a complaint failed after it was too hot to receive it directly, but I gave a bad review and wrote it super ugly Probably my sister is not bad for this money But advise Taoyou not to have the same problem again How ugly how to write After handing it in, the seller took the initiative to contact me Oh After the negotiation, I made up for it You have a tough attitude This is okay The seller is most afraid of bad reviews I hope it will help you

I bought a dress from the seller "Simple and Fashionable 000", saying that it was to ensure the quality, but the clothes were worn for a day, and the buttons of the clothes fell off, and the seller negotiated not to return or refund, and I wore it again, and the hair often came out of the outside, and I bought such clothes for 200 yuan, which is really unacceptable. Seller "Simple and fashionable 000"Said to refund me 20 yuan, the quality of this dress is so poor, how to wear it out in the future, I negotiated with the seller to refund 50, and the seller "simple and fashionable 000.""Disagree. I said upside down to "Simple Fashion 000.""The seller returned the clothes to me for 20 yuan, but she still didn't agree.

I know that she is taking care of the children at home, and she is letting other merchants deliver the goods on behalf of her, and make a profit from it, that is to say, the empty gloves white wolf, I also understand her, but there is a quality problem with the clothes, and I can't ignore it, I don't want to lose at all, so that consumers suffer. How can such a seller gain a foothold on the **. The credibility of diamonds is earned by the sympathy of deceived consumers.

What do you say you should do when you encounter such a seller? Is there only **?

Dear, you can check the tracking number first, see if the next piece arrives, whether the seller has signed, if it is indeed as the seller said that the piece is lost, then you have to contact the courier company, let them help find it, or compensate!

Consumers can enjoy the return and exchange policy in accordance with the relevant regulations after purchasing the company's jujube sensitive products, can enjoy the "seven-day no reason" return and exchange for online shopping, and can purchase backwards in the physical store "three guarantees" policy. If the merchant refuses to return the goods, the consumer may file a complaint with the consumer association or file a lawsuit with the court in accordance with the relevant regulations. If the consumer is "malicious" to return goods and other acts of unfair competition, the merchant has the right to refuse.

It's useless for you to find a merchant, you have to find a courier company. Because the merchant has shipped the goods, the responsibility lies with the courier. You can find customer service to negotiate with the courier company for compensation.

**.com is the largest online retail and business district in the Asia-Pacific region, founded by Alibaba Group in May 2003.

**.com is a popular online shopping and retail platform in China, with nearly 500 million registered users, more than 60 million regular visitors every day, and more than 800 million products per day, with an average of 10,000 items sold every minute.

By the end of 2011, the peak daily transaction volume of the network reached 100 million yuan, creating 10,000 direct and full employment opportunities.

With the expansion of the scale of the network and the increase in the number of users, it has also changed from a single C2C network market to a comprehensive retail circle including C2C, distribution, auction and other e-commerce models. It has become one of the world's e-commerce trading platforms.

On March 15, 2016, 315 party**, **merchants deceived consumers by swiping orders.

On March 29, 2016, Daniel Zhang, CEO of Alibaba Group, clarified the strategy for the future of the company: community, content and local life are three major directions.

On August 8, 2018, Alibaba** revealed that it will enter the MR (mixed reality) shopping field and will launch a product at the 2018 Maker Festival - **Buy.

On December 12, 2019, the "Huiju.com 2019 Hurun Brand List" was released, ranking fourth with a brand value of 300 billion yuan.

Summary. Hello, don't worry about returning the wrong clothes, you can generally get it properly. First of all, we need to take the initiative to contact the recipient and tell the recipient the specific situation.

Then, the two sides reached a negotiation. For example, we will resend the goods that need to be returned, and ask the recipient to send back the wrong goods. Usually after active communication, it can basically be dealt with.

However, it should be noted that we may be responsible for the cost of mailing.

Hello, don't worry about returning the wrong clothes, you can generally get it properly. First of all, we need to take the initiative to contact the recipient and tell the recipient the specific situation. Then, the two sides reached a negotiation.

For example, we will re-send the goods that need to be returned, and the wrong goods should be sent back by receiving the Suibi hunger. Usually after active communication, the basic wisdom can be handled. However, please note that we may be responsible for the cost of postage.

Can you add, I don't quite understand it.

First take the initiative to contact the person in charge of the recipient of the early omen department, and negotiate and deal with the problem after clarifying the problem. Usually the recipient will have a good solution, but we need to pay for the postage. Royal rent.

Summary. First of all, we should be clear that if you really return the wrong goods, the reason should lie with you, so you should negotiate with the store to bear the freight, and then send it, you should return the product, if the goods you return meet the requirements of seven days no reason to return, then the freight of the dress should be borne by the store, in line with the principle of good faith shopping, we should discuss with the store to achieve a win-win result!

First of all, almost all stores now will support seven days of no reason to return, if your clothes are returned to the wrong goods, you should first contact the store, let the store receive your goods and help you send them back, and then you should return the piece of clothing that should be returned, as for the freight difference in the middle, you should negotiate with the store to deal with it, this filial piety next to the first trick is the best way to deal with it!

I'm still a little confused, can you be more detailed?

First of all, we should be clear that if you really return the wrong goods, the reason should lie in you, so you should negotiate with the store to bear the freight, and then send it, you should return the product, if you return the goods in line with the requirements of seven days no reason to return, then the clothing of the filial piety and bright fee should be borne by the store, in line with the principle of good faith shopping, we should discuss with the store to achieve a win-win result!

Legal analysis: 1. Directly rely on the online shopping information to request the express company to compensate according to the price, and confirm the receipt of the goods on the **.

2. Inform the recipient of the courier number, and fill in the courier number on the return record, and the recipient will contact the recipient for compensation by the express delivery point, and the seller will confirm the refund after the event. Because the split group does not involve the seller (the seller did not receive it), it is only a problem between the buyer and the courier company. Express delivery is generally in the absence of insured situation, if the loss of different courier companies only compensate 5-7 times the amount of the express cost, if there is insurance, then according to the insured amount truthfully compensated.

Legal basis: "Measures for the Administration of the Express Market" Article 20 In the process of express delivery services, if the express mail (mail) is delayed, lost, damaged and the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to law in accordance with the agreement with the user. If there is no agreement on the compensation between the enterprise and the user, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail).

For the express mail (mail) that has not purchased the insured value, compensation shall be made in accordance with the "Postal Law of the People's Republic of China", "Contract Law of the People's Republic of China" and other relevant laws.