The service of Zhongtong Express is too poor, and it is often lost, so you must not use Zhongtong Ex

ZTO Express delivered to the wrong address, and the postman also got angry at the customer. Tomorrow the graduate student confirms the last day, and the certificate is urgent. Not only do you not consider sending you to the shirking responsibility, it is strongly recommended that you do not use Zhongtong again.

2011-11-09 18:19 Chongqing Yongchuan Chen Shigang 13640555561 has received the mail, into the company sorting.

22:21 Express arrived in Chongqing, is sorting, the last stop is Chongqing Yongchuan2011-11-10 00:13 Express left Chongqing, has been sent to Wuhan transit department.

20:50 Express arrived at Wuhan Transit Department, is sorting, the last stop is Chongqing 21:13 in Wuhan Transit Department Packing and sent to Shijiazhuang 21:

13 Express leaves Wuhan Transit Department and has been sent to Shijiazhuang 21:26 Packed in Wuhan Transit Department and sent to Shijiazhuang2011-11-11 22:23 Express leaves Beijing and has been sent to Handan 22:

26 packed in Beijing and shipped to Shijiazhuang.

22:28 Express arrived in Beijing, is sorting, the last stop is Chongqing2011-11-13 05:44 The package arrived in Shijiazhuang I don't know how they deliver ==

ZTO Express is about to close,. Unprofessionalism is too low! Worst service!

Abby 1231 Hello, dear.

The best thing to do is to advise you to complain.

Inquiries or complaints and addresses in all provinces and regions across the country can be found on the official website.

Network inquiry.

It's simple, you can claim from the courier!

1: First of all, you need the courier to give you proof that you really didn't receive the piece.

2: Contact the seller, explain the situation clearly, and then the seller will deal with it, you don't need to worry!

First of all, we have to look at our own logistics tracking information, and find out where the latest logistics tracking information of the express is located. If you use third-party software to query, you can check your package information in another way. Enter the official website of ZTO Express for inquiries.

Official information is updated faster.

Once you've decided on the location, write down your tracking number.

1. If you are shopping in a treasure, you can contact the customer service of the store first and ask the customer service to help you query the express information.

2. In addition, you can contact the customer service of Zhongtong by yourself, ask for the ** number of the corresponding outlet on the express update information, and directly call ** to the corresponding outlet to check whether your package is not in this location.

3. Sometimes the scanned parts will be missed when the material flow is large, which may be that the information is not updated in time. At this time, we can go to the official website of Zhongtong Express to find the outlets of our own location and go to the door to find the pieces.

At this point, if none of the above three methods can solve the problem, or it has been determined that the package cannot be recovered. The next step is to take remedial measures to minimize our own losses.

First of all, ask which party is responsible for this matter of a certain treasure's store.

If the seller is liable, then the treatment is generally reissued.

If ZTO is liable, then the seller should have an agreement with ZTO Express, and the loss will be compensated by ZTO, and the final result should be reissued by the seller.

Both of these results should be acceptable to us. As for how the seller communicates with the logistics, this is not something we can manage.

Recently, many netizens reported that the express mail they purchased online was lost by Zhongtong. Although Zhongtong Express, as the first domestic private express company listed in the United States, its strength is self-evident. However, due to the influence of the franchise system, there will also be many prevarications and difficult compensation after the loss of Zhongtong Express.

What should we do if we encounter the loss of Zhongtong Express in our lives?

According to Article 47, Paragraph 1 (2) of the Postal Law of the People's Republic of China, "if the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged. "Paragraph 3 of the same article also provides:

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability. ”

If there is a loss of Zhongtong Express, the first time to call ** to explain the situation to the courier so that he does not enter the sign, and then call their local headquarters customer service ** to complain about the damage and loss. After communication, it should be easy to get compensation for small amounts of less than 100 yuan. If Zhongtong Express refuses to compensate, or ignores it (generally because you don't have insurance, etc., you can only compensate you 3 times the freight), you can directly go to the State Post Bureau to complain.

The appeal process is as follows:

1. Log in to the State Post Bureau to appeal**;

2. Registration. 3. Fill in the appeal information and submit it.

It is worth noting that there are two conditions for appealing through the State Post Bureau** to complain about the loss of Zhongtong Express. First, a complaint has been filed with the enterprise, but there is no result within seven days; Second, they have complained to the enterprise, but they are not satisfied with the results of the enterprise.

Consumers are reminded that they need to pay attention to the following points when receiving and sending express delivery: first, to consign valuables, the goods must be insured first; Second, when signing for the express delivery, it is necessary to check the goods before signing; Third, in case of express damage, you should first complain and negotiate, and if you can't solve it, then litigate; Fourth, when sending items, be sure to write down the quantity, specifications, and value of the items.

How many days does Zhongtong Express generally arrive? Detailed explanation of the timeliness of all service business of ZTO Express.

How to complain about ZTO courier? 4 ways to solve it easily.

First of all, you need to look at your own logistics tracking information to understand the latest logistics tracking information of express mail. If you use third-party software to query, you can query your own ** information in another way. Enter the official website and make inquiries by ZTO Express.

Second, in addition, you can contact the customer service of Zhongtong by yourself, ask for the ** of the corresponding outlet on the express update information, and directly call the ** of the corresponding outlet to check whether your package is in this location. Third, sometimes when the material flow is large, there will be missing parts, which may be that the information is not updated in time. At this time, we can go to the official website, ZTO Express, find the outlet where we are located, and find a piece by ourselves.

In this case, if none of the above three methods can solve the problem, or it has been determined that the package cannot be recovered. Next, we must take remedial measures to minimize our losses. First of all, ask the store of a certain treasure which party is responsible for this matter.

If the seller is liable, then the way to deal with it is to reissue. If it is the responsibility of ZTO, then the seller should have an agreement with ZTO Express, the loss should be compensated by ZTO, and the final result should also be made up by the seller. Both outcomes should be acceptable to us.

As for how the seller communicates with logistics, this is not something we can control.

It's simple, you can claim from the courier company! 1.First of all, you need the courier to prove to you that you really didn't receive the package2. Contact the seller, explain the situation clearly, and the seller will take care of it, rest assured!

If the recipient requests to change the delivery address, and the courier does not have relevant proof and cannot prove that the goods are placed in a certain location, the courier company is responsible for contacting and negotiating with the courier to solve the problem, and if it is not handled, it can be reported layer by layer to complain. Hope it helps.

This problem is to find Zhongtong Express first, and then let Zhongtong Express and Yunda Express negotiate to compensate you for the express money, if there is a courier fee, then you must pay the courier fee.

It stands to reason that the courier will give you the courier and lose it directly to him for compensation, but you are involved in Yunda and you yourself asked him to put Yunda, so you also make an appointment with the three parties to negotiate together, otherwise it is just a war of words, but the express you have not signed for this is a fact, you can check your express delivery on the Internet, if it shows that it is not signed, you can react to the situation with the seller, let him deal with it, I personally think that you will be more embarrassed to deal with it yourself.

You can negotiate with the courier to see how to compensate, after all, the courier is not easy. If you don't follow the compensation law, you can directly complain to the official **, and compensate according to the requirements, if you can't suffer a loss, this can rest assured, I hope it can help you.

Communicate with this courier first, and finally record it as evidence. It can't be solved, okay, find his superior.

At the same time, you also have to explain the situation to the seller, they basically cooperate with these couriers, it is easier to communicate, and the pressure from both parties can often solve the problem quickly.

You can call the complaint **, I have called, it is still very effective, I hope it can help you, thank you.

**Express deliveryThese are mature and operating enterprises, wait for it. There will be good workarounds for you. Don't panic. Nothing.

I just looked for the courier directly, saying that it was lost, and he would compensate accordingly after verification