The knowledge of hotel room attendant, what are the main contents of doing hotel service rooms

The bed-making process, including throwing off the sheet, putting on the quilt and laying it out, three-in-one and pillowcase, etc., must be completed within three minutes. The first rejection is very difficult, and the general requirement is to complete it at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. Then it is to wrap the corners of the sheets, that is, to wrap the sheets neatly into the upper and lower mattresses, here you must not let there be a gap between the sheets and the mattress, otherwise the sheets will not be able to keep flat.

Next, start to set the quilt, this is also very exquisite, and it is also very skillful, that is, as long as the quilt corresponds to the angle of ** and then shake it a few times, and the other details can be sorted out, the main thing is that the center line of the quilt should coincide with the center line of the bed and the sheet, which is the "three lines in one" in the process of making the bed. After doing this, the final step is to put the pillow into the pillowcase, keeping the full side facing the end of the bed and the opening of the pillowcase facing the middle.

The first task of a room attendant is to clean the guest rooms. There are also certain rules to be found for cleaning guest rooms. During the internship, I learned that the waiter must knock on the door before entering the room, and the first step after entering the door is to open the window, then clean up the garbage and take it out.

Next, we need to start making the bed, remove the quilts, sheets, pillowcases, etc., that have been used by the guests, and change them one by one according to the bed-making procedure. After all this is over, it is necessary to start cleaning, it should be noted that the wet cloth here generally wipes the wooden furniture, and the dry cloth wipes the metal and glass furniture, and every small place can not be missed, the overall wiping order is in a circle, and the whole process has to return all kinds of furniture and utensils to their original places, as well as check how many daily necessities are consumed in the room. Very detailed things such as ** should be placed in the middle of the bedside table, how to orient the pen tip on the note paper and when wiping the mirror, you should pay attention to a few oblique glances to check whether the mirror is clean, etc., need to be taken seriously during the whole cleaning process.

After cleaning, the carpet should be cleaned with a vacuum cleaner, and the suction port of the vacuum cleaner should be moved along the texture of the carpet, so that the carpet will not be damaged and the carpet can be cleaned. The final step is to make up for the items that have been consumed in the room, and if there are missing items, record them and report them to the room clerk. During the internship, there was a small incident where the guest damaged an ashtray, because the guest had not left, when the guest returned, the waiter explained the situation to the guest, and finally the guest had to compensate.

The housekeeping attendants also learned that every employee should have a sense of safety, and the waiter should know the general knowledge of fire protection. In addition, the waiter should also have a better understanding of the hotel's environment and the city, so as to provide more unexpected services for guests and make guests more satisfied.

What knowledge? Which one.

Specific work content.

1. Clean and inspect guest rooms and replenish supplies.

aResponsible for the high standard of service and cleaning of the guest rooms.

bAccording to the guidance of the floor supervisor, the empty room is cleaned, and the guest has left the room and checked in the room.

cReport no luggage, less luggage and overnight rooms to the housekeeping office or floor foreman.

d. Check the room and prepare a "room status report".

eReplenish the room **, including mini bar amenities.

fReport the loss and damage of room facilities, and place an order for repair in time.

2. Provide services to guests:

aServe guests with a pleasant, smiling, helpful and genuine attitude.

b. Collect the guests' laundry, pay attention to special requirements, inform the room office and inform the laundry attendant to go.

3. Use and maintenance of cleaning supplies

aPrepare and keep the service cart, vacuum cleaner and cleaning supplies.

b. Proper use of cleaning supplies and tools, responsible for keeping the workshop, work car, corridor and passage clean and tidy.

c Responsible for cleaning up the garbage and dumping it in the garbage room.

4. Check the guests' leftovers and valuables in the guest room.

aReport items lost in the room.

b If you find that you have forgotten valuables or large sums of money in your room, you should report it to the housekeeping office immediately.

cWatch out for strangers or outsiders wandering on the guest floor.

dReport the loss of items in the guest's room.

5. Ensure the safety of the working area.

aEnsure the safety of the guest's property.

b Return the guest room key to the floor supervisor and hand it over to the front office.

The main tasks he is engaged in include:

1) Greet guests in the guest room area, check in for accommodation and visitor registration;

2) Handling matters entrusted by the guests;

3) Deliver water to the guest room and replenish the wine in the room;

4) Tidy up and clean the hygiene of guest rooms and floor areas, disinfect utensils;

5) replenish guest room and toilet supplies;

6) Send and receive laundry;

7) Maintain guest rooms and toilet equipment and facilities, and be responsible for repairs;

8) Keep the guest room area quiet, deal with and report in time in case of danger and abnormal phenomena;

9) Carry out daily management and cost control of guest rooms.

The following types of work are classified as occupations:

Room attendant.