How about CRM system for small and medium sized enterprises?

Founded in May 2004, Shenzhen Pengwei Software Co., Ltd. (hereinafter referred to as Pengwei Software) is a national high-tech enterprise, a double-soft certification enterprise, and a member of Shenzhen Software Association and Shenzhen Small and Medium-sized Enterprise Development Promotion Association. The research and development of CRM software began in 2003, and it is one of the first batch of enterprises in China to focus on CRM software research and development. Pengwei Software is committed to providing software products and solutions with independent intellectual property rights, as well as a full range of perfect after-sales service.

Headquartered in Shenzhen High-tech Park, the company has branches in Beijing, Guangzhou, Zhengzhou, Qingdao and other places, with more than 300 sales and service centers, and a service network covering the whole country, providing strong after-sales service support for customers all over the country. Pengwei Software has eight years of experience in CRM software research and development; Professional and excellent technical team; Experienced marketing team and mature and complete product line. Up to now, the total number of customers has exceeded 30,000, involving all walks of life, all over the country, such as Changhong Group (diversified comprehensive enterprise), ZKTeco (biometric enterprise), Li Yang Crazy English (education and training industry), Luxin Pharmaceutical (pharmaceutical company), Ruiming Video (digital monitoring industry), Hongdae Group (mechanical and electrical products manufacturing), Tsinghua Unisplendour (comprehensive school-run enterprise) and other well-known enterprises have used Pengwei software products.

The Peng Wei CRM used by our company is very easy to use, and it is one of the top three in the industry.

Does Peng Wei have CRM, I don't know.

Pengwei E4 is the second-generation BS architecture product developed by Pengwei software based on Microsoft Windows platform, which uses technology to realize web remote operation. It is a CRM solution with remote BS architecture for large and medium-sized enterprises.

Peng for the E4 fully for the sake of users, in line with the principle of simplicity and ease of use, using the most mature technology research and development, the use of B S architecture: no need to install the client directly using the browser can be used directly. In this way, it can be put into use quickly, which greatly saves the user's investment.

Mainly for the following customers:

1. It is necessary to manage customer resources: to prevent the loss of customers caused by the privatization of customers;

2. It is necessary to carry out early and comprehensive management of the transaction process; It is effective to share business data and collaborate with various departments.

Promote business opportunities and achieve sales;

3. Need to pay attention to the historical interaction with customers;

4. It is necessary to effectively track and manage customer service;

OA collaborative office;

Collaborative office includes: email**, internal mail, mobile phone SMS, internal SMS, incoming and uninformed call registration, announcement notification, transaction management, document management, schedule planning, application registration, meeting application, vehicle application, address book, network hard disk, additional programs.

Customer Management: As in previous editions, Customer Management is the core module of the Enterprise Edition.

Mainly include: customer information management, customer management, contact management, service feedback, customer affairs, documents, customer classification, multi-level authority management functions: you can keep an eye on the operation authority of each user and department, and control the authority of superiors and subordinates.

Contract management: The system provides: settlement plan, settlement record, change record, delivery plan, delivery record, simple and practical operation.

Invoicing. The system provides: purchase, sales, purchase return, sales return and other basic sales models, which are simple and practical to operate.

Pengwei is a solution for the electronics industry, which effectively integrates customer management, ** chain, project control, financial accounting and product label verification. Through the construction of the integrated information management platform, the integration of enterprise management and business information is realized, the business activities are effectively monitored, information sharing, optimal allocation of resources are realized, the ability of decision support and information exchange is improved, and the business decision-making of the enterprise is provided with strong support and the management level of the enterprise is continuously improved.

Characteristics of the electronics industry.

Electronic production enterprises are typical discrete manufacturing enterprises, multi-variety, multi-batch single-piece production organization. Most electronic manufacturers organize production according to orders, and there are many temporary orders, and it is usually necessary to conduct trial production of new products. There are two types of production orders:

One is a small batch with many varieties, and the other is a large batch with few varieties; Most of the work is centered on orders and contracts. Delivery, quality, order-based design and production, and after-sales service have become the core work of enterprise operations.

Customer management. Unified customer resource management platform construction, powerful customer hierarchical viewing authority and allocation management.

Product management. For product basic information management, product alias management, product barcode label management, and related to customers**.

Opportunity management. A unified mechanism for obtaining and distributing business opportunities, establishing dynamic stage management of business opportunities, and effectively improving the conversion rate of business opportunities.

Chain management.

Provide enterprises with a complete chain solution, covering procurement management, sales management, inventory management, logistics management and other core businesses.

Contract management. The whole process of contract management for contract drafting and archiving, contract approval process, contract template, and contract execution.

Packing management. Records are generated according to the label verification results, which is convenient for warehouse personnel to view and arrange packing, and provides packing reports of standard style and customized style.

After-sales service. After-sales service, maintenance report, return and exchange, logistics management, customer satisfaction survey and other service process management.

Decision analysis. Powerful data analysis system, real-time analysis of customer, sales, product data dynamics, accurate analysis to assist decision-making.