What is a unified communications platform? What kind of applications does the unified communications

The unified communication platform is an integrated platform system that adopts a distributed cluster management architecture, in addition to the system with simple operation and practical functions of instant messaging and meetings, through the intelligent wizard setting, you can also use the OA, CRM, ERP, enterprise mailbox, web customer service, monitoring, network traffic monitoring and other systems that are being used by the group or enterprise, in the form of "single sign-on" seamless access to the Lotus unified communication platform, so that the group and enterprises can build their own comprehensive information intelligent management platform.

Organize the directory. The organization directory can be in the form of multi-level directory (e.g., operation center - > marketing department - > South China - > Guangdong region - > Shenzhen market group - > Zhang San), creating departments, discussion groups, and personnel, so that the organizational structure of the group and enterprise is clear at a glance.

The organization directory adopts hierarchical management, and each department can set up administrators and give different permissions to manage the personnel of their respective responsible departments.

Instant messaging. In addition to basic functions such as text conversation, sending files, personal electronic business cards, and peer-to-peer calls, instant messaging also provides powerful and practical functions such as remote assistance, remote electronic whiteboard, multi-person text conference, offline file sending, offline information, and offline files.

**Meeting. The main functions of the meeting are: electronic whiteboard, screen sharing, file sharing, collaborative browsing, text conversation, split-screen display, multi-voice session, etc., in addition, it also provides meeting recording, meeting roll call, meeting voting, meeting announcement, centralized free conference mode and other conference auxiliary functions.

System integration. The system integration adopts the intelligent wizard mode, so that the system administrators of the group and the enterprise can easily and quickly embed other systems into the integrated information intelligent management platform.

It is to bring all the means of communication together, and the current means of communication seem to be SMS, MMS, voice, **, fax, APP message, wap push, etc., right? Bringing together all these means of communication on the market is unified communication, I don't know if this means.

Online Meeting: Online meeting allows enterprises or individuals to free themselves from the constraints of time and geography with their customers and working partners. Through the Internet, it is easy to work with multiple people anytime and anywhere"Face the face"Real-time communication provides an affordable online meeting.

The system can greatly improve the work efficiency and resolution planning speed of the enterprise, and improve the response speed of the enterprise to customer service.

Remote training: Remote training is a new generation of network training platform designed for enterprises, which trains employees to carry out online learning, training, surveys, exchanges and other flows through the Internet or LAN; The system can also be applied to the training of their own partners and customers, greatly reducing their own training costs, improving the frequency and satisfaction of training.

Multi-calling: Multi-calling: Communication, Internet, data, sound, image, etc. are integrated into one, which can quickly understand the background and historical communication records of incoming users, help quickly process business and analyze user data, and improve the operation efficiency of enterprises. Different from traditional calling, multi-calling agents can support a variety of visiting customers at the same time, such as Internet, and mobile phone users.

and the ability to switch between multiple services.

Instant messaging: Instant messaging is based on the Internet to meet the needs of enterprises to use text, voice, SMS, etc. for diversified communication, break through the communication barriers caused by organizations and regions, and support organizational structure query, multi-person text and voice dialogue, documents, offline transmission, meetings, third-party integration and other functions. The system can effectively integrate with other systems and become a work gateway for enterprise employees.

Collaborative office: The unified communication platform is effectively integrated with the company's office system (e.g., OA, ERP), etc., so that it can effectively collaborate with other relevant colleagues during the office, so as to improve the overall work efficiency.

The unified communication platform with these functions at the same time recommends the use of Wiseuc enterprise instant messaging platform, which is an enterprise application platform based on unified communication built by China's Winwin software for many years and with huge investment. For details, you can search for wiseuc and enter the official website to understand.

According to Microsoft's sample survey results, 80% of business managers believe that the problems that arise in the operation of the enterprise come from internal communication problems in the enterprise. Between 50 and 75 percent of the information employees need for their day-to-day work is obtained directly from other employees. More than 80% of the company's data-based information is scattered on the devices of individual employees, and without good communication, the enterprise cannot function normally.

With the development of information technology, employees have more and more communication equipment. Is it true that the more abundant the means of communication, the better the communication effect? According to a report released by SAGE data research institute, although the average person currently has a variety of communication devices (including fixed**, mobile phone, email, instant messaging, office**, etc.), enterprise employees still have a 36% chance of not being able to get in touch with each other in the first place.

Because these communication devices often work alone, there is no unified communication system between them. It can be seen that only by effectively integrating various means of communication can the internal communication of the enterprise be more comfortable and the sharing of resources easier. Unified communication can create a comprehensive information service platform for enterprises, integrate a variety of communication means, effectively improve the work efficiency of employees and the utilization of resources of enterprises, and reduce production costs.

At the same time, unified communications has changed the traditional business model, allowing companies to quickly and instantly communicate with customers and partners, which can help companies seize fleeting business opportunities.

Unified Communications uses secure and stable product technology services to create a diversified and zero-boundary intelligent cloud communication platform. It has communication products such as Baichuan Cloud Contact Center, Dingdang, and 51 Traffic to help enterprises improve sales performance and management efficiency.

Corporate culture: professional, dedicated, excellent, win-win.

Slogan: One-stop intelligent work platform.

Mission: To add value to the communication between enterprises and customers.

Vision: To become an excellent communication service provider in China.

Compared with traditional communication services, renting unified communication services can obtain more extensive and convenient services such as VoIP, online customer service, and conference at a lower cost; Compared with self-purchased systems and maintenance servers, the rental model not only saves the cost of servers, bandwidth, network management and other aspects, but also provides more professional services.

Break the shackles of communication between enterprises and enterprises, and provide a diversified, zero-boundary intelligent cloud communication platform.

Huixun? Our company is using. It's a LAN chat tool, but it also includes a lot of marketing tools. It claims to be a one-stop unified communications service, which is pretty good.

Unified Communications Platform (UCS), also known as Unified Communications System. Voice, fax, e-mail, web, mobile short message and multi-data and other information types into one, can be used in the traditional, IP, fax, mobile phone, 3G mobile phone, PC, handheld computer, outlook, PDA and other communication equipment in any kind of reception, in wired, wireless, Internet between the construction of an information interconnection channel. The system can also decide how and whether information is transmitted or not according to the user's situation, such as time and place.

For example, the implementation of H, 323 protocol, SIP protocol terminal and traditional, fax, IP, 3G mobile phone, PC desktop application, data collaboration application, interconnection and monitoring, program storage and playback, IPTV and VOD and other rich and powerful unified communication platform.

Unified Communications Platform (UCP refers to a new communication model that integrates computer technology and traditional communication technology, as a solution and application, its core content is: to allow people to communicate freely with data, images and sounds through any device and any network at any time and place. In other words, the unified communications system combines all types of information, such as voice, fax, e-mail, mobile SMS, multi**, and data, to bring people freedom of choice and efficiency.

For example, the traditional software will be replaced to support soft-screen-based client software. It is different from the interconnection at the network level, but the integration and collaboration of the people-oriented application level, which is a higher level of concept, a new generation of communication and IT industry.