What have you ever complained about a telecommunications company?

I once complained to Telecom because of 10,000 customer service messaging messages, and I haven't dealt with the problem well, and I am very dissatisfied with the attitude of Telecom customer service, and the tariff of Telecom is not cheap, and it is not suitable for use at all.

The most hateful thing is China Telecom! I am a mobile phone user of China Telecom, and in 2017, I found it difficult to send WeChat phrases even when using 4G at home, so I called 10000 to complain. Telecom sent technicians to the door to test that the signal coverage was weak, and promised to go back to adjust the antenna to enhance the signal coverage, but there was no news.

In 2018, I couldn't bear it anymore, because the lack of 4G would affect my online work and life. I called the 10000 number many times to complain, and the reply I got was (**: I'm sorry that the signal coverage of the family home where you live is relatively weak, we have made a declaration to the superior and the tower company that the signal of your family home can be strengthened in 2019.

Me: My monthly phone bill includes 4G service, I can't get satisfactory service, I have to pay a lot of money, and it's been more than a year, I ask for a fee reduction. **：

Your number is auspicious and cannot be reduced. Me: The auspicious number must also be able to use 4G, and this service is also available in the tariff.

**: Then we can't help it! ）。

Everyone commented on how this is different from robbery.

Telecom is still formal, and the local business hall misleads customers and deceives you into the pit.

I know the number of the mobile ID card with my ID card, and I don't check it, so I scolded honestly, but I haven't dealt with it for a few years, and I will call ** customer service when I think of it, and I will wait for them to call the police.

Inducement signing agreement** cannot be changed at will.

Fool me to carry the number to the network to handle the enjoyment of 99**, including domestic traffic 1g, super ** foreign traffic 30 yuan 500 trillion, agreement 2 years, I don't know that it will be automatically renewed for 2 years when it expires. Telecommunications I despise you!

The customer service attitude is not good. Soft perfunctory.

Because new users have discounts, old users can't enjoy the same discounts as new users.

The telecommunication signal is not good, and the card is not allowed to be returned

Telecom does not give preferential activities.

I shut down the network three times a year, and each time I reported for repair, it took about a week!

Once a mobile phone fixed-line phone was forced to open or cancel the service without the user's explicit consent, I complained to them.

My own telecom broadband speed is slow, 4M broadband** speed is only 5kb seconds, so I consult telecom customer service and hope to solve the problem. Two weeks later, he still did not receive a relevant reply, so he planned to log in to the Ministry of Industry and Information Technology ** to file a complaint.

It's usually super difficult to get through to 10,000, but to be honest, sometimes the service attitude of the customer service representatives should be recognized. I wanted to make a ** early this morning, but I found that PHS had been shut down in arrears. I wondered, I am a monthly subscription of 48 yuan, and there are more than 30 yuan of phone bills per month, and less than half a month ago, I paid another 50 yuan when there is still a pre-deposited phone bill balance.

I also didn't time out when my calls accrued. No matter what, it's impossible to shut down so quickly? I wanted to call 10,000 to ask, but no one answered for an hour.

I didn't expect PHS, which was still in arrears just now, can be played again. Odd!! How are you doing?

There was a problem with my network, I looked for customer service, and the customer service said that you don't need to use the refund, this is not consumer discrimination, so I complained.

Telecom's customer service is getting worse and worse, and someone answered it as soon as the customer service was sold. Now after a few hours, no one may pick it up! Why does ADSL's account need to be bound to Connected Star?

Is this an opportunity for outlaws? My account was stolen and spent 50 yuan on it, I called ** and said to customer service, and finally promised me to return it next month. A year has passed and I still haven't seen it.

The promise of telecommunications is not credited!

I'm really getting more and more disappointed with China Telecom!! I'm also an old customer of China Telecom, it was nothing before, and I've really been disappointed in China Telecom in the last year, again and again... Even disgusted.

Now we know why more and more people don't use telecommunications. Not to mention anything else, let's just say that the artificial desk bar at No. 10,000 and the artificial desk bar with Internet service, it is really more difficult for someone to pick up than to win the lottery. Yesterday from 4 p.m. to 6:30 p.m., I called no less than 50 times, and no one answered once.

Hehe, China Telecom. I serve you!

We're happy to answer for you! <>

Telecom is most afraid of complaints to the Ministry of Industry and Information Technology. The Ministry of Industry and Information Technology (MIIT) is the superior supervisory unit of Yanli Telecom, and its main responsibility is to supervise and manage the behavior of telecom operators, including service quality, compliance, etc. If consumers have complaints or dissatisfaction with the services of telecommunications companies, they can file a complaint with the Ministry of Industry and Information Technology, and the Ministry of Industry and Information Technology will investigate and deal with it in accordance with relevant laws, regulations and policies.

In addition, telecommunications companies are also afraid of complaining to the Communications Management Bureau or similar regulatory agencies, industrial and commercial administrative departments, consumer rights protection organizations, and social organizations or organizations. These institutions or organizations have corresponding responsibilities and regulatory means to supervise and restrain the behavior of telecommunications companies. Before making a complaint, it is advisable to try to resolve the issue through the telecommunications company's internal customer service department.

If you can't get a satisfactory solution, you can consider filing a complaint and report to the above-mentioned institutions or organizations.

Summary. Hello dear! The most effective way to resolve complaints against telcos:

First of all, the operator's complaint is level-by-level, that is, customer service (10000, provincial unit) Group (400-881-0000) Ministry of Industry and Information Technology, of which 10000 cannot be solved, most of the complaints can be solved in the group, but the general telecommunications involving tariffs or contracts will not be resolved, and eventually there will be inconsistencies in negotiation resulting in complaint failure. But 400 did not solve the problem is not a problem, why, because to complain level by level, so that we can directly complain to the Ministry of Industry and Information Technology, the complaint method (Ministry of Industry and Information Technology Telecom User Complaint Acceptance Center), and then fill in the relevant content, among them, the content of the complaint should be detailed, based on the premise of facts, try to explain the problem, and the unreasonable way of failure to solve or deal with it. It is expected that on the same day or the next day after the appeal, there will be telecom employees to contact you to negotiate and resolve, and the requirements within a reasonable range (the so-called reasonable requirements, on the premise of not looking for money) telecom can generally be met, including compensating you for the loss of phone bills, or reducing the monthly fee (to charge your phone bill, not ** no money).

Hello dear! The above is my answer to this question, if you think I am very satisfied, please follow me for a one-on-one consultation in the future, and then please do it a little manually, give me a thumbs up! Welcome to consult again!

Hello dear! The most effective way to solve complaints against telecom companies: First of all, the operator complaint is gradual, that is, customer service (10000, provincial unit) Group (400-881-0000) Ministry of Industry and Information Technology, of which 10000 can not be solved, most of the complaints can be solved in the group, but the general telecommunications involving tariffs or contracts will not be resolved, and eventually there will be inconsistencies in negotiation resulting in the failure of complaints.

But 400 did not solve the problem is not a problem, why, because to complain level by level, so that we can directly complain to the Ministry of Industry and Information Technology, the complaint method (Ministry of Industry and Information Technology Telecom User Complaint Acceptance Center), and then fill in the relevant content, among them, the content of the complaint should be detailed, based on the premise of facts, try to explain the problem, and the unreasonable way of failure to solve or deal with it. It is expected that on the same day or the next day after the appeal, there will be telecom employees to contact you to negotiate and resolve, and the requirements within a reasonable range (the so-called reasonable requirements, on the premise of not looking for money) telecom can generally be met, including compensating you for the loss of phone bills, or reducing the monthly fee (to charge your phone bill, not ** no money). Hello dear!

The above is my answer to this question, if you think I am very satisfied, please follow me for a one-on-one consultation in the future, and then please do it a little manually, give me a thumbs up! Welcome to consult again!

To complain about telecommunications, you must first call 10000 to complain to telecommunications! Knock on the blackboard! If they can solve it, it won't be too troublesome, and if they complain to other places later, this will also be a foreshadowing!

Summary. The most effective departments are local telecommunications authorities, such as the National Telecommunications Administration, provincial telecommunications administrations, municipal telecommunications administrations, etc. Complaints can be reported to the local telecommunications authorities through complaints**, network complaints, email complaints, etc.

The most effective departments are local telecommunications authorities, such as the National Telecommunications Administration, provincial telecommunications administrations, municipal senshu telecommunications administrations, etc. Complaints can be reported to the competent department of the local electricity base through complaints, online complaints, email complaints, etc.

Fellow, I really didn't understand, I can be more specific.

The most effective department is the customer service department of the telecommunications company. The customer service department can help complainants resolve the issue and can provide relevant information about telecommunications services. The cause of the problem may be due to the poor quality of service of the telecommunications company, or the problem caused by the user's improper use.

The solution is that first, the complainant should file a complaint with the customer service department of the telecom company and describe the problem in detail, so that the customer service department can better understand the problem and solve the problem as soon as possible. Secondly, the complainant can complain to the local ** relevant department to get more help from Biye. My tip is that before filing a complaint against a telco, you should first understand the quality of service provided by the telco so that you can better understand the problem and be better able to file a complaint.

In addition, the complainant should try to provide as much detailed information as possible so that the customer service department can better understand the problem and resolve the issue as soon as possible.

Summary. A: No, there was no intentional complaint against the telco.

Complaints from telecommunications companies are usually initiated because customers are not satisfied with the quality of service or the service does not meet the customer's needs. Based on customer complaints, telecommunications companies will take appropriate measures to solve problems and improve customer satisfaction. First of all, the telecom company will contact the customer in a timely manner according to the customer's complaint, understand the customer's complaint, and give a timely reply.

Secondly, the telecom company will analyze the reasons for the complaint in a timely manner according to the customer's complaint and take effective measures to solve the problem to improve customer satisfaction. In addition, the telecommunications company will also follow up on the customer's complaints on a regular basis to ensure that the customer's complaint is resolved in a timely manner. Telecom companies will also conduct regular customer satisfaction surveys to understand customer satisfaction with service quality, and take effective measures to improve service quality in a timely manner to increase customer satisfaction.

In addition, telecom companies regularly conduct customer service training to improve customer service levels and customer satisfaction.

A: No, there was no intentional complaint against the telco. Complaints from telecom companies are usually initiated by customers who are not satisfied with the quality of service or whose services do not meet their needs.

Based on customer complaints, telecommunications companies will take appropriate measures to solve problems and improve customer satisfaction. First of all, the telecom company will contact the customer in a timely manner according to the customer's complaint, understand the customer's complaint, and give a timely reply. Secondly, the telecom company will analyze the reasons for the complaint in a timely manner according to the customer's complaint and take effective measures to solve the problem to improve customer satisfaction.

In addition, the telecommunications company will also follow up on the customer's complaints on a regular basis to ensure that the customer's complaint is resolved in a timely manner. Telecom companies will also conduct regular customer satisfaction surveys to understand customer satisfaction with service quality, and take effective measures to improve service quality in a timely manner to increase customer satisfaction. In addition, the telecom company will also regularly hold customer service training to improve customer service level and customer satisfaction.

Fellow, I really didn't understand, I can be more specific.

A: Generally speaking, people who complain about a telecommunications company do not complain on purpose, but because they are not satisfied with the service provided by the telecommunications company, or because they have to complain because they have encountered some problems. People who complain about Yuzhao Telecom may be because their service quality is not good enough, or because their service attitude is not good enough, or because their service is unreasonable, or because their service is not timely enough, or because their service is not perfect enough, etc.

Telecom companies should pay attention to the complaints and solve the problems of the complainants in a timely manner to improve customer satisfaction. At the same time, telecom companies should also strengthen service quality, improve service attitude, reasonable pricing, provide timely services, improve services, etc., so as to improve customer satisfaction and reduce complaints. In addition, telecom companies should also strengthen communication with customers, understand customer needs in a timely manner, improve services, and improve customer satisfaction.