What are the problems and solutions in the early stage of property management?

The early intervention of property management refers to the whole process of the real estate company's development and land selection, product positioning, marketing case, planning and design, engineering construction and handover acceptance, until the establishment of the property service center, to put forward reasonable suggestions and opinions for the real estate company, and assist the real estate company to improve the product, so as to achieve the purpose of product optimization and convenient daily property management.

In general, the work of pre-property intervention and management mainly includes project planning, design review, construction supervision, quality acceptance, problem feedback and rectification, and contract management, etc., which requires the property company to have certain professional and technical knowledge and ability, and can effectively supervise and manage, so as to provide guarantee for the operation and management of the property company in the later stage.

In terms of engineering, the property is involved in the project management in the early stage, mainly to participate in the design review in the design stage, the engineering inspection in the construction stage, the household acceptance in the delivery stage, and the undertaking of inspection.

Diagram of the main business processes of property pre-construction management.

The business structure of the early intervention of the property project.

The project management work involved in the early stage of the property has the characteristics of project management; Fragmentation of projects; Informative; data fragmentation; long duration; Exclusiveness; Strong professionalism; Requires multi-person collaboration. At present, the main tools of the work are scattered computer software and shared document processing, and the control of the process mainly relies on manual behavior, resulting in heavy tasks, missing items and missing items in project management, difficult to trace, and inconvenient data query and citation.

The digital and intelligent platform for pre-project intervention project management was born in this context, realizing the informatization, data and intelligence of the management and execution of the pre-project work, so as to reduce errors and improve human efficiency. Through early intervention in the planning, design and construction process of the project, early detection and early treatment of hidden dangers and problems to ensure that the quality and function of the project meet the expectations of the property.

Pre-plan management.

1. There is no formal BAI

The property management company has a low level of property management and poor service quality;

2. Public facilities.

Dedicated ** is not implemented, genus.

Cause the maintenance and prosperity of public facilities in the community.

It is difficult to solve problems such as construction and maintenance;

3. The system is not perfect, and the management order is chaotic;

4. The rights, responsibilities and interests between the manager and the owner are not clear, which affects the normal progress of property management in the community;

5. The phenomenon of arbitrary charges is serious.

2.In property management disputes, should the property company compensate for the damage to the property?

At present, most of the contradictions in property management are concentrated in the early stage of property management.

The focus of the contradiction: 1 is the property management fee charging standard;

2. The thing refers to the service level of the management of the industry;

3. The problem of parking charges;

4 is the problem of smart door locks;

5 is the problem of corridor maintenance fees;

6. Problems such as housing quality problems and maintenance.

The focus of the above contradictions:

1 is related to the forced mood of the owner when he signs the agreement with the property. Since the pre-property management is recruited by KFS, and KFS signs the pre-property management contract with the property, there are some unreasonable provisions in the pre-property management agreement. When the owner takes possession of the house, he is forced to sign a pre-property management agreement and an owner's covenant with the property, and pay the property management fee in advance.

However, these agreements and conventions do not reflect the wishes of the owners and do not reflect the principle of consensus.

2. The property was forced to take on the responsibility that should have been taken on by KFS: the maintenance of the quality of the house. In the quality acceptance of the house, some quality problems that do not affect the safe living of the house refer to the fact that KFS will promise to repair the house in the future for the smooth delivery of the house, but these repairs will generally be handed over to the property for implementation.

However, these quality problems are often difficult to complete smoothly through simple repairs, resulting in multiple complaints from owners. The owner will also be dissatisfied with the property due to the quality of the house. In fact, this part of the work should have been done by KFS, and now KFS is packaged for the property to complete, shifting the focus of the conflict and making the property a scapegoat.

3 is that the property is recruited by KFS, therefore, the property is responsible for KFS (because this job is given by KFS, if you don't listen to KFS, you can't get this job - you have to cooperate in the future), not to the owner. Whereas, the landlord is paying, and the property must be held accountable to the owner. This makes the property a sandwich layer, and the property can neither offend KFS – because there is still a need to work hard to win a property management area, nor can it offend the owner.

Comparatively, the property would rather offend the owner than offend it.

KFS, therefore, has become a phenomenon: part-time workers do not listen to those who pay, only listen to the boss. And the owner thinks of himself as the boss, while the property sees KFS as the boss.

4. When the owner buys a house, he takes the house price as an important consideration and rarely cares about the description of the property. At that time, I didn't care about the management quality of the community, nor did I care about the community's difficult regulations: such as the parking problem in the community, the smart door lock problem, and so on.

5. The property management party uses its authority to find ways to increase fees. For example, the authority to approve decoration is used to forcibly collect pass fees, corridor maintenance fees, garbage removal fees, etc.

Enter the area and get the decoration for free**].

With the development of the real estate market, property management will be an important part of real estate management. However, there are still many problems in property management, so let's take a look at the problems and countermeasures of property management! What are the problems and countermeasures of property management?

First, the existing problems 1, the service level is not high property management is a certain profit nature of the service work, reflecting the socialization, enterprise, specialization and marketization of the tendency, but the service level of some property management companies is not high, limiting and igniting their own development. For example, some property management companies are driven by profits, ignore the nature of services, blindly pursue short-term interests, and lack of investment in basic facilities, which affects the service experience of owners. To a certain extent, the conflict between the owner and the property is intensified, so the owner is unwilling to pay for the property management service, resulting in difficulties in charging.

If the property does not have sufficient financial support, it is an empty talk, and it is bound to fall into the situation of a vicious circle of shouting. 2. There are many contradictions between the parties Property management involves the owners' committee, the residents' committee and the property management department, and stabilizing the tripartite relationship is the basis and premise of the best property management work. The neighborhood committee is to represent the interests of the majority of owners and property management subjects, carry out relevant service work under the guidance of the first, and timely feedback the opinions and requirements of the masses, and its responsibilities involve public security, civil affairs, education and childbirth and other fields.

The neighborhood committee has limited powers and responsibilities, and the conflict between the owner and the property is mainly based on persuasion and coordination, and lacks a high degree of recognition, so it will be ignored. The business committee is mainly responsible for safeguarding the interests of the owners, but some of the owners' committees have poor self-restraint, which damages the interests of the business parties, leads to the dissatisfaction of the owners, and makes conflicts constant. 2. Optimization countermeasures 1. Strengthen service awareness Strengthen the service awareness of property management, improve the internal control system, pay attention to staff training, improve service levels, obtain the trust and recognition of owners, and establish harmony between themselves and owners.

2. Increase policy guidance The relevant departments should know and understand the interests of the various entities of property management, and appropriately follow the rights, so that the scope of power and responsibility of the neighborhood committee can be expanded, share part of the daily affairs, reduce the pressure, and strengthen the coordination function of the neighborhood committee. Summary: The above is the relevant content about the problems and countermeasures of property management, I hope it will be helpful to you.

Do the math how much it will cost you to renovate your home

First, the management is not inverted, and there are often cases of loss, theft, damage and damage due to the performance of duties by property service enterprises;

the second is that he is not on duty and cannot find anyone if there is a problem;

Third, the service is not timely, the owner is anxious, and the property owner is delayed;

Fourth, the service efficiency is low, a water pipe repair can not be repaired several times, a small problem, can not be solved three times or five times, causing people to worry, and even "kicking the ball", prevarication;

Fifth, the shrinkage of services, the shortage of catties and shortages. There are doormen, as if they were false; There is cleaning, garbage everywhere; There is heating, the heating is not hot; There are patrols, cars being scratched, and so on. Shrink the service, the fee is still charged!

Sixth, short-term behavior, in order to save expenses, do not maintain according to the plan and regulations, do not break or repair, affect the service life of the owner's house and public facilities and equipment;

Seventh, the promise is not fulfilled, what is said does not count, the integrity is poor, and people can't believe it;

Eighth, the service attitude is poor, the etiquette image is poor, the owner is not regarded as a relative, but the owner is regarded as a passerby, the attitude is indifferent, the giant is thousands of miles away, impatient at every turn, and lacks humanity.