What should I do if I forget the lock screen password and can t be recognized by fingerprint recogni

If you forget the password of the screen lock, it is recommended to enter the wrong password five times in a row on the lock screen, click Forgot password, and retrieve the password through the password question set before.

If you forgot the screen lock password of your Samsung phone, it is recommended that you try to unlock it through the remote control function

The mobile phone needs to support the Samsung DIVE remote control function, and enable remote control, mobile data (or WLAN); After logging in with your Samsung account, click "Unlock My Device", and the lock screen method will be changed to the default swipe unlock method.

If your phone does not support the remote control function or does not meet the requirements for using the remote control function, please send the device to a Samsung service center and the after-sales engineer will help you unlock it safely. Samsung Service Center Address Information Customer Service**, you can inquire through the following methods: Please log in to the service center page of Samsung's official website - select the product you want to inquire about and the province or city where you are located to search.

1. Check whether the fingerprint unlocking area and fingers are clean, such as: finger peeling, sweating, stains, calluses, peeling, oil, sweat or more water traces in the fingerprint recognition area may cause the unlocking insensitive phenomenon, it is recommended to wipe the finger and screen slightly before fingerprint recognition. 2. Judge whether to use the official original film.

If not, try removing the film and using the original film. 3. Judge whether the fingerprint pressing method is correct, and when pressing the fingerprint recognition area, the finger can be slightly pressed and stay. 4. Check whether the infrared sensor is blocked

Please press"Power button"Light up the screen, then use your fingerprint to unlock it, check if the screen is blocked, if so, you can try to remove the film or go to the customer service center to change the film. 5. Due to the data encryption and protection mechanism of the Android system, the screen must be unlocked through the lock screen password in some scenarios, such as: after restarting, multiple fingerprint unlocking failures, and the lock screen password has not been entered within 72 hours.

6. Delete the fingerprint and re-enter it, restart the phone or reset all the settings attempts. 7. Check whether you use third-party one-click lock screen software.

Finger peeling, sweating, stains, calluses, peeling, oil, sweat, or more water marks in the fingerprint recognition area may cause insensitive unlocking, so it is recommended to wipe the lower finger and screen slightly before fingerprint recognition. 2. Judge whether to use the official original film. If not, try removing the film and using the original film.

3. Judge whether the fingerprint pressing method is correct, and when pressing the fingerprint recognition area, the finger can be slightly pressed and stay. 4. Check whether the infrared sensor is blocked: please press it"Power button"Light up the screen, and then use your fingerprint to unlock it, check if the screen appears to block the prompt message, if so, you can try to remove the film or go to the customer service center to change the film.

5. Due to the data encryption and protection mechanism of the Android system, the screen must be unlocked through the lock screen password in some scenarios, such as: after restarting, multiple fingerprint unlocking failures, and no lock screen password has been entered within 72 hours. 6. Delete the fingerprint and re-enter it, restart the phone or reset all the settings attempts.

7. Check whether you use third-party one-click lock screen software.

8. Upgrade the system to the latest version; 9. If the above methods fail to solve your problem, please back up the data of the phone before you are bored, and bring your mobile phone and purchase voucher to the customer's service center for testing.

If you are using a vivo phone, the following describes how to forget the lock screen password

First of all, remember carefully whether you have changed your password, or if you have been changed by friends or family. If you still can't unlock after retrying multiple times, try the following steps.

Situation 1: I forgot my lock screen password but can use my fingerprint or face to enter the desktop

1. After backing up the data, connect to the network and enter the cloud service.

Log in to the account - find the device - open "Find device", and use another device to open the vivo cloud service web link.

Enter the vivo account password - find the device - clear the device - click "OK" to reset and erase all the data, thus clearing the lock screen password.

Situation 2: I forgot the lock screen password and cannot enter the desktop

1. If the multi-user function is enabled on the OriginOS system model, the password set by each user cannot be shared, you can click the user name on the lock screen, select the corresponding user, and enter the corresponding password to unlock it.

Note: If the lock screen doesn't show the user's name, it means that the sub-user or guest is not enabled.

2. If you enter the wrong password multiple times, there is no "Forgot Password" option

1) Turn off the machine, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; If the "Find Device" function is enabled, you need to verify the vivo account password after restarting. The folding screen model needs to be operated in the state.

2) If you have enabled the Find Device function, you can try to use another device to open the vivo cloud service web link.

Enter the vivo account password - find the device - clear the device - click "OK" to reset and erase all the data, thus clearing the lock screen password.

3. If you enter the wrong password multiple times, there is an option to "forget the password".

Enter the lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password; If you have forgotten the answer to the lock screen security question, you can enable the Find Device function before, and you can try the cloud service to clear the data and reset the password.

Note: If you have enabled Find Device, if the network is stable, you can go to the vivo cloud service webpage - Find Device - for "Data Backup".

Note: After a model that supports FBE encryption technology is restarted, the data cannot be cleared through the cloud service command if it is not unlocked and enters the desktop.

Scenario 3: If you can't reset the lock screen password by clearing all data, please bring the device and ID card.

The proof of purchase should be processed at the vivo customer service center.

Note: "Erase All Data" will restore the phone to its initial state, delete all data in the system space of the phone, including account, system and application data and settings, and installed apps, please back up the important data on the phone before operation.

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