Summary of work in 2008 travel agency .

This is also used for this trick on the one hand.

Work summary, broadly divided into two types:

First, a comprehensive work summary; The second is the summary of special work. There are also certain differences in the form of the two due to the different content of the summary. Normally, the summary we do at the end of the year belongs to the category of comprehensive work summary, that is, it does not refer to a specific task, but the content of the report involves the work of the whole year.

The writing and precautions are roughly as follows:

I. Title. It should include the name of the unit, the time limit for summarizing, and the category of summarization;

Second, the text. The body of the summary should clearly state the work carried out and completed, what are the achievements, what are the problems, what are the experiences, and future plans or suggestions;

3. Payment. At the end of the summary, leave the name of the person who summarized, the time of the summary, and the right side of the bottom of the page.

Mainly write about the main work content, achievements, and shortcomings, and finally put forward reasonable suggestions or new directions...

Here's for your reference:

**: Summary, is to conduct a comprehensive and systematic general inspection, general evaluation, general analysis, total research of a period of time, analysis of achievements, deficiencies, experience, etc. Summarizing is a type of applied writing, which is the rational thinking of the work that has already been done.

Summarizing and planning are complementary to each other, and it is necessary to take the plan as the basis, and the formulation of the plan is always carried out on the basis of personal experience. Basic Requirements for Summarizing 1 The summary must have an overview and narrative of the situation, some of which are relatively simple, and some of which are more detailed. This part mainly analyzes the subjective and objective conditions of work, favorable and unfavorable conditions, as well as the working environment and foundation.

2 Achievements and shortcomings. This is the center of the summary. The purpose of summarizing is to affirm the achievements and find out the shortcomings.

What are the achievements, how big are them, what are the aspects, and how they were achieved; It should be clearly explained how many shortcomings there are, in which aspects, in what nature, and how they arise. 3 Lessons learned. Having done something, there will always be experiences and lessons.

In order to facilitate future work, it is necessary to analyze, study, generalize, and concentrate the experiences and lessons learned from past work, and to raise the level of theory to understand. Future plans. According to the tasks and requirements of the future work, draw on the experience and lessons of the previous period, clarify the direction of efforts, and put forward improvement measures.

This is the basis for analysis and drawing lessons. 2 Be organized. The summary is written for people to read, and if it is not well organized, people will not be able to read it, and even if they read it, they will not know why, so the purpose of the summary will not be achieved.

3 It should be cut appropriately and appropriately. Materials are essential and phenomenal; There are important and secondary, and when writing, we should remove the essence from the details. The questions in the summary should be divided into priority and detail, and the details should be detailed, and the details should be omitted.

Basic format of summary 1, title 2, body Beginning: overview of the situation, overall evaluation; The outline is summarized and the whole text is summarized. Body:

Analyze the shortcomings of the achievements and summarize the lessons learned. Conclusion: Analyze the problem and clarify the direction.

3. Signature, date.

Answer: In accordance with the basic goals set at the beginning of the establishment of the company, the following is summarized in the customer service process, insisting on thinking about the customer's job search customers, only needing to eliminate the customer's worries, providing customers with all-round thoughtful, convenient and efficient services, so as to operate standard services, standardize the language and be polite, behave appropriately to provide customers with certain convenience and flexibility, moderate personalized and fast service.

In the work down-to-earth in the tourism portal for foreign travel agencies and tourists to understand the tourist location for publicity, so that most of the ** on the footprint of publicity, so that customers through the first timely understanding of the travel travel agency travel routes, in accordance with the company's requirements to develop the corresponding management system, improve the existing system, and in the process of close communication with various departments of the travel agency.

In the management process of the travel agency, the account is complete, the catering and hotel booking, the services are basically perfect, the reimbursement process of various accounts is followed up every day, and other services and follow-up work are carried out in an orderly manner. Strengthen theoretical and practical training, pay attention to professional ethics in the training process, and ensure that there are no kickbacks for the construction of a clean government.

The work performance obtained is based on the actual situation, the work performance is written, new customers have been discovered, some new travel routes have been developed, and so on, which can be written into the summary as sales performance.

Next year's work plan should be to grasp the dynamics, enhance the work, predictability, strengthen communication, coordination, strengthen supervision and urging, so that everything is responsive, and gradually implemented, around the sales target and the front desk work plan, organize learning and training, and implement the sales task, sales target.

The main responsibility of the front desk of a travel agency is to respond quickly and accurately to inquiries from customers.

To do this, it is necessary to have a detailed understanding of all the lines of the company. It is mainly divided into the ** of different lines, the details of each line, and so on. For example, if a guest asks you about a line, you must come out quickly, and if the guest will ask further, you also have to answer how this ** came about and what items are included; Or if a guest bothers you to help you compare prices with other lines, and then make recommendations or something, you must also be able to explain and analyze in an orderly and clear manner.

In addition, there are the details on the route, such as what hotel the guest asks you to stay in a certain line, how many stars, what the conditions are, dining standards, traffic conditions, etc., you must be able to tell the guests clearly and clearly.

In this way, you can be a competent front desk.

Hope it works for you!