What does IT operations management do? How is Kasia doing in this line of work?

IT operations management is one of the hottest topics in the IT world today. With the continuous deepening and improvement of IT construction, the operation and maintenance of computer hardware and software systems has become a common concern and overwhelmed problem for leaders of all walks of life and units and information service departments. The so-called IT operation and maintenance management refers to the comprehensive management of the IT operation environment (such as hardware and software environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents.

Kasia is a large company headquartered in the United States, and is the well-deserved leader in IT operation and maintenance management all over the world.

IDC is an industry. Job positions in this industry are sales. There is technology.

Needless to say. Of course, it is responsible for the sales of the company's products and the promotion of the company's business. Do technology.

It is also divided into after-sales technology and computer room technology. After-sales technology is responsible for dealing with customer problems. For example, the server installs software.

Some settings of the software and other troubleshooting, etc. The computer room technology is mainly responsible for the shelving of servers. Install a variety of systems.

and some troubleshooting of hardware failures. Including the monitoring of the network and security of the computer room.

People in the industry say that IT operation and maintenance is a firefighter, and once there is a problem, it is a desperate struggle, and it is necessary to rush up and solve the problem quickly as soon as possible, which tests a wide range of professional ability.

More often than not, the IT operation and maintenance we talk about is IT operation and maintenance analysis, which refers to the related technologies and services that realize the deduction and inductive reasoning based on massive IT operation data and support the collection, storage, and display of IT operation data. There are still a lot of core competencies and responsible work that need to be possessed.

Including: risk root cause positioning, performance availability** analysis, problem identification and distribution, impact range inference analysis, multi-source data fusion and complementary analysis, dynamic risk alarm threshold management, etc.

The so-called IT operation and maintenance management refers to the comprehensive management of the IT operation environment (such as hardware and software environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents. IT operation and maintenance management mainly includes seven aspects of management:

Device management: Monitor and manage the health status of network devices, server devices, and operating systems

Application service management: monitoring and management of various application support software such as databases, middleware, groupware, and various general or specific services, such as mail system, DNS, Web, etc

Data storage and disaster recovery management: Unified storage, backup, and recovery of system and business data

Business management: It includes the monitoring and management of the operation of the enterprise's own core business system, and for the management of the business, it mainly focuses on the CSF (Critical Success Factors) and KPI (Key Performance Indicators) of the business system

Table of Contents Content Management: This section is mainly for the content management and management of public information that enterprises need to publish in a unified manner or customize according to individuals

Resource asset management: Manage the resource assets of each IT system in the enterprise, which can be physical or logical, and can interact with the financial department of the enterprise

Information security management: At present, information security management is mainly based on the international standard ISO17799, which covers ten major control aspects of information security management, 36 control objectives and 127 control methods, such as enterprise security organization, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc.;Daily work management: This part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance evaluation, and provide means for accumulation and sharing of experience and knowledge.

IT O&M: Comprehensive management of IT software and hardware operating environments, business systems, and O&M personnel.

When it comes to IT outsourcing in Beijing, the first thing that comes to everyone's mind is the more authoritative and comprehensive professional IT operation and maintenance. In Beijing, China, you can browse the latest IT operation and maintenance related information in the industry, and you can also see the latest trends in the development of the national IT industry. In these very valuable experiences for us, we can use it to solve our common IT operation and maintenance problems, and we can also learn some knowledge, such as what kind of IT operation and maintenance services are qualified for IT operation and maintenance.

In Beijing IT Outsourcing, we found some descriptions of qualified IT O&M services. First of all, Beijing IT outsourcing tells us that some common IT operation and maintenance services include IT infrastructure operation and maintenance, IT application system operation and maintenance, IT security management, network management and comprehensive management and other related services. In order to make these services meet the qualified standards, it is necessary to be able to keep the software products used by the enterprise to maintain low-risk and high-quality operation, which requires IT operation and maintenance services to have perfect maintenance facilities and monitoring mechanisms, and the scope of monitoring includes not only the monitoring and inspection of hardware, but also the monitoring and inspection of software, such as strengthening the monitoring and inspection of scripts, software operating status, CPU usage, etc.

Secondly, by browsing other relevant information of IT outsourcing in Beijing, we learned that if you want to achieve qualified IT operation and maintenance services, you should also develop different application system service plans for different software systems, and our common application systems in enterprises include employee management system, enterprise management system, urban information relationship system and other application systems. Different systems are aimed at different users, so it is important to ensure the good operation of these systems in terms of the management of user data and the management of the system's associated operating mechanisms.

In addition to the accumulation of professional knowledge, the more important thing is professional technology, which is also the most important point for many enterprises at present, after all, the role of operation and maintenance in the entire enterprise system is quite important, which can be said to directly affect the office efficiency of personnel. At present, many enterprises are more inclined to outsource the IT operation and maintenance model, which is both an opportunity and a challenge for IT operation and maintenance vendors, while focusing on their own technology, IT operation and maintenance vendors should keep pace with the times and pay more attention to the latest news of IT outsourcing in Beijing.

The so-called IT operation and maintenance management refers to the comprehensive management of the IT operation environment (such as hardware and software environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents. IT operation and maintenance management mainly includes seven aspects of management:Skylark O&M

1. Device management: monitor and manage the operation status of network equipment, server equipment, and operating system;

2. Application service management: monitoring and management of various application support software such as databases, middleware, groupware and various general or specific services, such as mail system, DNS, Web, etc.;

3. Data storage and disaster recovery management: unified storage, backup and recovery of system and business data;

4. Business management: including the monitoring and management of the operation of the enterprise's own core business system, and for the management of the business, mainly pay attention to the CSF (Critical Success Factors) and KPI (Key Performance Indicators) of the business system;

5. Table of contents Content management: This part is mainly for the content management and management of public information that enterprises need to publish uniformly or customize according to people;

6. Resource asset management: manage the resource assets of various IT systems in the enterprise, which can be physical or logical, and can interact with the financial department of the enterprise;

7. Information security management: At present, the international standard for information security management is mainly based on ISO17799, which covers the ten major control aspects of information security management, 36 control objectives and 127 control methods, such as enterprise security organization, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management, etc.; Daily work management: This part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance evaluation, and provide means for accumulation and sharing of experience and knowledge.