How to complain about YTO? How to complain about YTO

Wow, that's bad enough, you'd better find YTO in your local company, I send things to the door by myself, sometimes it's very convenient and safe to get a piece yourself.

Complaints are actually not interesting, because you will know when you go to see them, in fact, they are not YTO company people, YTO is contracted to individuals, the quality of YTO services in various places is difficult to control, you complain, the head office can not do anything to them.

It is recommended that you discuss with them and go to the door to solve it yourself, after all, isn't it in their hands now, don't be too angry, they are very experienced people and will not be trapped by you.

YTO is the most rubbish! If you lose it, you know how to drag! No compensation and shutdown! Perfunctory garbage.

To pay is expensive, you have to talk to the site, please leave the order number, the god of YTO operation will do it for you, thank you for your support, Chen Jinliang on behalf of the whole Yuantong thank you!

You're all right, the two packets I sent are gone, and no one has given me an explanation.

The money I lost doesn't count and I also lost credit.

it.

Yuantong garbage to the extreme. Not explained. The things I bought arrived three days ago.

I don't hit **. I don't know where to get it yet. Ya actually said that my location is not within the delivery range.

Nima's. Why didn't you go early if you weren't in the delivery range? I told me when I asked.

I was speechless.

If your pillow exceeds 1 kg, then you will have to charge a heavy fee, and yours is a payment to pay, if this piece is lost, the courier will have to bear a relatively high compensation, so they will charge a handling fee, hehe. Also, if you don't send it back, unless they have already sent it, and it is understandable, if the piece has not been sent, it is their fault.

Fujian, Xiamen, those who sent the mail were too unqualified, and made an appointment to let him send it for a long time, and I didn't send it for a long time, and I called him to urge him to be very unhappy and asked us to wait The attitude was very bad I said I wouldn't send it again, I refused to accept it, and the result was that people said that they refused to accept it.

YTO compensation method: 1. If the express is a fragile product, YTO Express will not be insured for loss. 2. If the recipient does not sign for the receipt and the express is damaged, YTO Express will contact the sender to negotiate compensation.

3. If the express mail is insured, YTO Express will compensate in full according to the insured amount. 4. If the express is not insured, YTO Express will compensate according to 3 to 5 times the freight.

Extended Materials. In the future, I will never send YTO Express again, ** and then buy something, and I will also take the initiative to ask the merchant not to send YTO Express, otherwise, either I refuse to accept it, or change the merchant.

The things that my family sent me in August this year showed that they had signed for it 4 days ago, and others collected it on their behalf. So far, I have not received the goods myself, and no courier has given me any notice.

YTO's official **95554 is always busy and can't get through, and the YTO company concerned can't get through to all the related ** on the official website. The courier concerned, the ** in the screenshot below, also couldn't get through. YTO network ** customer service, four days to find four times, the reply is always, hello, we have been in contact with the salesman to deal with.

During the period**customer service gave me a courier**, called, and the other party asked me not to look for him. This is the service attitude of YTO Express, and the efficiency of the service, capitalized service. In the end, when my family went to negotiate the compensation, they only paid 300 yuan to my family, and my family kept telling me to forget it, but I think at least let Zhihu's friends know about the pit of Yuantong, and don't step on it in the future!

And if Zhihu's friends encounter the same situation as me, you must keep the evidence, and then go to the postal industry complaint applet to appeal.

The method of YTO complaint is shown in the answer bend:Tools: Huawei Enjoy 10plus, HarmonyOS Alipay.

2. Open Alipay and click [My Express].

2. Make a complaint on the official website of YTO and fill in the specific situation of the complaint.

Specific steps:1Enter the official website of YTO.

2.Click on customer support under YTO Express.

3.Select Feedback.

3. Dial "provincial code +12305" to complain to the local postal administration or the State Post Bureau.

Fourth, you can log in to the State Post Bureau to make inquiries and complaints about express delivery.

YTO complaint** is: 021-69777888. YTO Express, registered on April 14, 2000, is a private limited liability company belonging to the postal industry in Jianyan, headquartered in Huaxin Town, Qingpu District, Shanghai, formerly known as "Shanghai YTO Express".

YTO company philosophyWon the "Best Express Logistics Popularity Award" at the first E-commerce Express Logistics Conference, the Bronze Award of the 6th China Freight Industry Awards - Best Express Company Domestic Express Business, and the "Express Service Standard Knowledge Contest Organization Award" in Shanghai; It was selected into the list of "2008 China's Top 50 High-growth Chain Enterprises", "2009 Shanghai Top 100 Private Enterprises in Market Competitiveness" and "2007-2009 Top 50 Private Enterprises in Qingpu District" in Shanghai.

In October 2005, the company passed the ISO9001:2000 international quality management system certification, and was rated as "China's top ten influential brands in the express delivery industry" Shanghai Famous Brand "Enterprise of the Year", won the 2008 "Shanghai Youth Civilization (Communist Youth League) Title" and "Yancong Integrity Creation Enterprise" title, and was elected as the vice president unit of China Xiangyu Express Association and the vice president unit of Shanghai Express Industry Association.

YTO's most feared complaint handling is to complain through the "State Post Bureau Appeal**"; The most feared complaint of YTO is the "12305 postal industry consumer complaint hotline", if you are still not satisfied with the handling of the two, you can call "12315 consumer**" for feedback.

YTO Express has been committed to expanding a variety of channels, and constantly developing new products to meet the personalized service needs of customers, timeliness, safety, service, innovation is the eternal theme of YTO; To provide users with better service has always been YTO's constant purpose. Your satisfaction is the greatest compliment to YTO!

An effective way to complain about YTO Express

1. Contact the person in charge of the express network or the person in charge of the express delivery area to explain the situation. The outlets** and address inquiries can be queried through the [YTO official website - outlets inquiry] function.

2. Contact the headquarters of YTO Express, that is, call the customer service of YTO Express** "95554" or "021-69777888" to complain; Or go to the [Quick Links-Feedback] at the bottom of the [YTO Express official website] to describe the feedback of the complaint.

3. If you have tried all the above methods and still cannot get satisfactory results, you can complain through [State Post Bureau Appeal**] or call [Provincial Capital City Area Code +12305] to make a complaint.

However, in order to appeal to the "State Post Bureau**", one of the following conditions needs to be met, and the complaint has been filed with the enterprise, and there is still no result for more than 7 days. Not satisfied with the processing and response of the enterprise. The complaint channel of the enterprise is not smooth, and the complaint is not accepted.

4. You can also call "12315 consumer**" for complaint feedback. However, it is not a last resort, and it is best not to file a complaint on the "State Post Bureau**", because once the complaint is implemented, the courier company will be severely warned or punished.

YTO's most feared complaint handling is 12305 complaints. 12305 is the number provided to consumers in the postal industry to solve the problem, its role is that consumers are not satisfied with the results of the complaint or within the specified time limit the enterprise does not give the results and reply, through 12305 to the local postal administration or the State Post Bureau to file a complaint request, and the successful complaint will be punished by the courier, so the YTO Express company is most afraid of 12305 express complaints.

YTO Complaint 12305** Complaint meets the requirements:

1. There is a specific object of appeal.

2. The applicant is a party to the complaint.

3. When applying, consumers need to provide their name, ** number, postal code, mailing address, as well as the specific name and address of the object of the complaint, the date of the complaint, the reason, the relevant evidence, and the appeal request.

4. There is a clear factual basis for existence.

5. The applicant shall file an appeal within 12 months from the date of the occurrence of the appeal event.

6. 30 days after the complaint to the postal operator, the international business is not answered, or there are doubts and dissatisfaction with the results and responses.