The hotel concierge does not manage what the hotel concierge does

The work of the hotel concierge is as follows:1. Greet and see off guests in the foyer, airport, or station;

2. Responsible for the delivery and safety of guests' luggage;

3. Luggage storage, umbrella storage and rental for guests;

4. Accompany individual guests into the room and introduce services;

5. Distribute newspapers to guests;

7. Deliver items to guests;

8. Strictly abide by the rules and regulations and service operation procedures.

Definition of a Hotel Concierge Supervisor:

It refers to the senior management personnel of the hotel who are responsible for the administrative management of the concierge department, deal with departmental emergencies, are familiar with the tourist attractions and traffic around the hotel, and can provide personalized services for guests.

2. The main work of the hotel concierge supervisor is as follows:

1. Preside over the overall work of the concierge department, so that the upper and lower feelings are issued, and the staff is supervised to provide standardized services to the guests according to the procedures;

2. Carefully check the reasonable storage of luggage, and ensure that the distribution and transportation are correct;

3. Arrange daily specific tasks to the foreman, and direct the service work in front of the door when receiving special guests in the hotel to ensure the safety and satisfaction of VIPs;

4. Manage the bellman and doorman, supervise their operation according to the prescribed working procedures, and guide the vehicles in front of the gate;

5. Arrange staff shifts, organize the training work of the department, do a good job in the work diary and record the major events of the baggage department, check the appearance, work discipline and polite language of the subordinate personnel, understand the ideological dynamics and personal life of the employees, and help employees solve difficulties;

6. Manage the service tools and various business reports of the department, and deal with all kinds of complaints related to their own business from inside and outside the hotel;

7. Make all kinds of relevant statistical reports, sort newspapers, express delivery, mail classification, distribute newspapers, and arrange them to be sent to guests' rooms;

8. Create a harmonious working atmosphere and reduce friction in work;

9. Slow Xiang completes other tasks assigned by superiors.

3. Requirements for the Head of Concierge of the Hotel:

1. College degree or above, proficient in English interpretation and translation;

2. More than two years of work experience in hotel concierge supervisor;

3. The body is healthy, able to bear hardships and stand hard work, optimistic and cheerful.

Responsible for carrying luggage and guarding the door.

The Concierge is an integral part of a well-equipped hotel, which is part of the Front Office and Housekeeping. They are often the hoteliers who are the first real face-to-face contact with travelers, and the concierge is a frontline staff who often act as a bridge between the building and the outside world.

Concierge staff are mostly responsible for carrying luggage and guarding the door, and they are tasked with reporting directly to the front office manager, but most concierges operate on an independent basis.

Concierge Hiring Criteria:

1. Male or above, female or above, with good appearance and good image and temperament.

This is the height requirement for most enterprises to recruit the first guest of Lizen. However, in some catering or high-end residential property industries, considering that there will be more unexpected situations, it also requires strong resilience. Appearance requirements such as height will be appropriately lowered, and a balance will be made in terms of affinity, experience, personality, etc.

Over the age of 25. Junior high school, high school degree or above, star hotels have certain requirements for foreign languages. Proficient listening and speaking skills are appropriate.

For companies with different positioning, the requirements for academic qualifications will increase proportionally with the rise of star stars and generous salaries. However, as in the previous article, in some industries with a large number of service users and more complex service status, it may be more advantageous to return to older people. <>

1. Polite and professional language for receiving guests.

2. Hotel information (such as this high-end restaurant, restaurant, etc.) must be familiar.

3. Tourist facilities, transportation information, and dining information in your city.

4. The way to communicate with travel agencies (booking air tickets for passengers, attraction tickets, etc.) 5. Train some knowledge and etiquette of door men or bell men, which is convenient for helpers.

6. Language training is also very important.

Personally, I feel that these are more commonly used, don't want to get the information summarized by a person, then it is useless for you to be a manager. After all, each hotel is different, and the city is also different, so it is the most suitable for you to summarize your usual experience. Of course, if there is anything good about others, we can also learn from it.

The concierge is a department under the jurisdiction of the housekeeping department, which is very important for star hotels. Together with the reception, guest service desk and limousine, it is part of the lobby's 24-hour front-line reception department. Although the Concierge is a subsidiary department with no revenue, it is precisely because of the presence of the Concierge that it can provide high-quality, standardized and personalized service to the guests in the lobby and throughout the guest rooms....The scope of its services covers all aspects of its guests.

It is one of the most direct and prominent manifestations of star hotels.

Main functions: 1 Deliver and receive luggage Deliver and receive luggage for hotel guests.

2 Open and close the doors for guests and load and unload luggage.

3 Luggage storage Luggage is kept for guests.

4. Door opening service Provide guests with etiquette services for opening doors and greeting and sending off.

6 Valet mailing, valet mailing, etc.

7 Consulting Services Provide consulting and related information services.

8 Wheelchair Service Wheelchairs are available for the sick, injured and disabled.

9 Elevator Service Elevator arrangements for important and welcoming check-in and departure.

10 Tracing Services Provide locating services for guests within the hotel.

11 Stroller Service Stroller rental is available for hotel guests.

12 Tourism Services Liaise with various travel agencies to provide hotel guests with travel services in Guangzhou and inside and outside the province.

13 Out-of-office service For hotel guests to go out to purchase, pick up and repair goods.