The state of telecom interactive TV is abnormally urgent. . .

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According to your description, the state of Telecom Interactive TV is abnormal, check if your broadband is available, if the broadband is available, the network is normal. It is recommended that you log in again, if not, call 10000 and ask them to check if there are any illegal users.

Anhui Telecom will serve you wholeheartedly, I hope mine can get yours.

Telecom broadband free speed, 4m liter 8m, 12m, 8m liter 20m, 20m liter 50m. You can go to the nearest telecom business hall, or call 10000 for free speed, details can be logged in Anhui Telecom online business hall.

If you have any questions, you can go to the Anhui Telecom online business hall to consult the staff, I wish you a happy life!

Workaround:1. You can try to change the network and then authenticate, such as using a mobile phone hotspot connection.

2. It may be that there is a problem with the wired MAC address of the TV, and you need to contact the after-sales service to solve it.

3、You can restore the TV to factory settings and then authenticate。

Precautions for TV use:

1. If there is no image on the TV, first check whether the power is turned on, then determine whether the signal cable is plugged in tightly, and finally confirm whether the TV is in standby mode.

2. If there is no sound on the TV, first check whether the volume is set to 0, then check whether the TV is on mute, and finally check whether the audio cable is plugged in tightly.

3. If there is a ghost in the picture, it may be that there is a problem with the signal, and you need to wait for the operator to solve it, and in addition, TVs and other household appliances need to be scattered to avoid signal interference.

System Error Failure Analysis:

1. DHCP server parameter setting problems, such as the number of ARP request connections is too small, resulting in some set-top boxes cannot be registered, the address is released, and the connection with the server is interrupted.

2. Check the network access layer. Check the connection quality between the machine source top box and the modem.

3. The electrical components of the modem or set-top box are aging and are recommended to be replaced.

4. Check the user's service bandwidth and port bandwidth, test the line quality and optical power AD: line attenuation: less than -28dB, noise margin: greater than 18dB, ftth: -7dB 24dB.

5. Some old users do not set MAC binding on the platform middleware, and the two households share the same phenomenon, resulting in each other kicking offline.

Your telecom ITV account is abnormal, it is recommended that you call 10000 directly to inquire about your telecom account.

The details are as follows: 1. Introduction.

China Telecom Corporation is a large state-owned communications enterprise in China and a global partner of the Shanghai World Expo, and has been selected for many consecutive years"Fortune 500 companies"It is mainly engaged in comprehensive information services such as fixed **, mobile communications, satellite communications, Internet access and applications.

2. Company introduction.

Founded in 2000, China Telecom Corporation is a large state-owned communications enterprise in China, a global partner of the Shanghai World Expo and the Guangzhou Asian Games, and has been selected as one of the "Fortune 500 Enterprises" for many years, with a registered capital of 158 billion yuan. It is mainly engaged in comprehensive information services such as fixed **, mobile communications, satellite communications, Internet access and applications.

3. Business overview.

It is recommended to call the official customer service of Telecom directly, report for repair directly, and there will be maintenance personnel to come to the door for inspection and maintenance.

Hello, your problem indicates that you may be at risk at present, it is recommended that you directly call the operator to check your current status when you encounter this situation, see if it is due to arrears or verification problems, and solve it in time, you can return to normal.