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Sign up on China Golden Key Service**.
You have to be a service worker, you must be engaged in this industry for more than five years, and your work unit must be a four-star hotel, so as to be eligible to sign up for the Golden Key assessment.
Find out what the materials need to be prepared, when to participate in the training, in the ** training, how much the registration fee is, and how to hand it in.
After successful registration, you should prepare a letter of recommendation from the general manager.
Payment slip, suit.
A set of leather shoes, go to the training site for about 4 days of training, and only after passing can you get the Golden Key Training Certificate, so as to be eligible for the China Golden Key Membership Application.
After getting the training certificate, go to your place of work to contact the Golden Key organization in your region through the Golden Key headquarters, and apply for the local organization to be recommended for membership, this step is very important, the assessment method in each region will be different, which should be arranged by the local organization.
You can choose two ways to receive the emblem, one is to ask the personnel of the Golden Key headquarters to come to your hotel to receive the badge on the spot, and the other is to go to the annual meeting to receive the badge.
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China Golden Key is a non-profit organization initiated and established by the China Consumers Association with the main purpose of serving consumers. The organization was founded in 1997 and officially launched its services in December of the same year.
Background of the establishment. The background of the establishment of China Golden Key is twofold, on the one hand, to strengthen the protection and protection of consumer rights and interests, and on the other hand, to improve the service quality and level of the service industry.
The main job is to be responsible.
The main responsibilities of China Golden Key include: establishing and improving the service evaluation system, selecting and publishing high-quality service brands, excellent service providers and products that consumers can trust; Conduct research and development on the problems and difficulties existing in the service field, and advocate and promote advanced service concepts and methods; Provide consultation and assistance for consumer complaints and rights protection, and promote the development of consumer rights and interests protection.
Selection Criteria: The criteria for the selection of China Golden Key mainly include service quality, service level, service innovation, service reputation and other aspects. The criteria and methods used for selection are objective, fair and open.
Who's to be selected. The objects of China Golden Key selection mainly include brands, enterprises, stores, individuals, etc. The scope of the selection mainly involves catering, accommodation, tourism, education, medical care, logistics, finance, insurance and other fields in the service industry.
Advantages and features. The advantages and characteristics of China Golden Key are mainly as follows: 1. It is authoritative and credible, and it is one of the important evaluation institutions in the domestic service industry; 2. The selection criteria and methods are scientific, fair and open, and the selection results are authoritative and credible; 3. The selection activities cover a wide range of fields, involving multiple fields and industries, and have a wide range of influence; Fourth, through the selection and publicity of China's golden key, the development of China's service industry has been promoted and the service quality has been improved.
Future outlook. In the future, China Golden Key will continue to uphold the purpose of "safeguarding the rights and interests of consumers and promoting the development of the service industry", continuously strengthen its own construction and innovation, better serve the majority of consumers and service providers, and promote the development of China's service industry.
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Golden key service is to provide customers with entrusted agency services, help guests solve various needs, and personalize and maximize services.
The full name of Golden Key is International Golden Key, which originated in Paris, France, and has been the only networked, personalized, professional and international brand service organization with a history of 80 years since 1929.
Golden Key is an international service brand with an advanced service concept and standards; is an expert in service, an example of service; It is also a network of services.
The slogan of "Golden Key" is: "Benefit others first, then benefit yourself; Extreme intentions, satisfaction and surprise. In the surprise of the guests, find a fun life.
For Chinese and foreign business travelers, the "Golden Key" is the general manager of comprehensive services inside and outside the hotel, a person who can be trusted during the trip, a loyal friend full of friendship, a person who solves troublesome problems, and an expert in personalized service.
The "Golden Key" offers a wide range of services: it provides guests with the latest information on the latest trends in the city, information on current events and events, as well as tickets to the opera house or football matches;
Prepare plans for group meetings to meet the individual needs of guests, including arranging formal dinners; Designing journeys for some of the big companies; Take care of the children of the guests; It is even possible to deliver goldfish to friends on the other side of the globe for guests.
In some large cities in China, the "Golden Key" agency service is often set up in the hotel lobby, and they are responsible for other concierge services in addition to managing and coordinating the work of bellmen and doormen.
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In 1800, tourism flourished as overland railroads and cruise ships took shape, and the concierge of the modern hotel was born.
On October 6, 1929, 11 agents from the Grand Hotel in Paris, France, founded the Golden Key Association, whose charter allowed them to receive a corresponding tip for their services, which they found to improve the efficiency of their customer service and to establish a network of contacts within the city. Other countries in Europe have begun to establish similar associations.
On April 25, 1952, representatives from nine European countries held their first congress in Cannes, southeastern France, and founded the Union Europeene des Portiers des Grand Hotel, or UEPGH. The International Hotel Golden Key Organization is proud to have 34 member countries, regional organizations. They are:
Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, United Kingdom, France, Germany, Greece, Netherlands, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Morocco, Norway, New Zealand, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland and United States.
In January 1997, at the International Golden Key Annual Conference held in Rome, Italy, China was accepted as the 31st member of the International Hotel Golden Key Organization.
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