What procedures do airlines need to handle sick refunds?

As long as you submit the required information to the airline, you can apply for a sick refund, but the information required by each airline will be different.

1. If passengers at Guangzhou Baiyun Airport request a refund due to illness, they must provide the following vouchers to the airline or ticket office to apply for a free refund, and no refund service fee will be charged

1. Provide the original certificate of diagnosis issued by a medical institution at or above the county level that the flight listed on the ticket is unfit to take during the flight.

2. The original or copy of the payment slip for medical expenses of more than 100 yuan. It should be noted that if someone else handles the refund on behalf of the patient, the original ticket and the copy of the ticket of the sick passenger need to be provided to handle the refund together.

2. International Aviation CA Sickness Retirement Regulations.

1. For passengers who are unable to fly due to illness, the original certificate of unfitness for flight issued by a medical institution at or above the county level and the medical record shall be provided when refunding the ticket.

2. For flight delays caused by transfers, if the previous flight segment was on an Air China flight, please indicate the flight date and flight number.

After we confirm that the situation is true, it will be treated as an involuntary refund; If you took a flight with an airline other than Air China on the previous flight segment, the refund will be processed as normal.

This is the most unreasonable overlord clause, and the hospital information must be handled in advance. How can a passenger provide information if he suddenly falls ill! Do not accept discharge information, airlines are more domineering than insurance companies, who can predict that they are sick before the flight and go to the hospital in time to issue a certificate, and they are not immortals!

Do you have the ability to buy a plane ticket if you know you are sick?

Legal analysis: If a passenger requests a refund due to illness, he or she must provide the following documents to the airline or ticket office in order to apply for a free refund, and no refund service fee will be charged: 1. Provide the original medical certificate issued by a medical institution at or above the county level that the flight is unfit to take during the flight;

2. The original or copy of the payment slip for medical expenses of more than 100 yuan. If another person applies for the refund on behalf of the sick passenger, the information provided shall be processed together with the original ticket, a copy of the ticket and a copy of the relevant certificate.

Legal basis: Regulations for the Domestic Carriage of Passengers and Baggage by Civil Aviation of China Article 23 In the event of flight cancellation, advance, delay of sailing, change of itinerary or failure of the carrier to provide the original seat, the passenger shall refund the full fare at the departure station and the full fare for the unused Xiaoshu segment at the stopping place, and no refund fee shall be charged.

If the ticket is not refunded, the following methods can be considered:

1.First of all, it should be resolved through legal means. According to the relevant laws and regulations, the employer cannot use this to oppose the legal provisions that go through the retirement procedures for employees who meet the retirement conditions.

If the airline does not grant sickness refund, the employee can apply to the labor arbitration department for arbitration, or apply to the social security department for sick retirement.

2.If the arbitration department makes an arbitration decision, but the airline still refuses to go through the procedures for sick discharge, the employee may consider seeking legal assistance and suing the airline through the court to protect his or her legitimate rights and interests.

3.If an employee is unable to continue working due to illness, he or she may also request the airline to return to work after the expiration of the leave period, or request the airline to arrange other suitable jobs according to the employee's work performance and physical condition.

4.If the airline refuses to handle the sick refund procedures, the employee can file a complaint with the consumer association or the relevant department for late help.

The above is the relevant information about what to do if the ticket is sick and refunded, I hope it can help you.

You can complain to the relevant departments of the airline to deal with the digging of birds. A flightticket is an airline ticket, which is a state voucher for people to fly. If the ticket is not refunded, you can complain to the relevant department of the airline.

If a passenger requests a refund due to illness, he/she must provide the following vouchers to the airline or the ticket office to apply for a free refund, and no refund service fee will be charged.

Domestic transport passengers who refund their tickets due to illness must apply for and withdraw their seats before the specified departure time of the flight, and those who fail to return their seats as required will be treated as voluntary refunds. Passengers who purchase tickets on the airline's official website must apply for a refund due to illness at the ticket office directly under the airline in cities with ticket offices directly under the airline. If there is no direct ticket office in the local area, you can apply to the airline's customer service before the flight takes off.

Ticket refund and change rules.

That is, the restrictions, conditions, fees, etc. of ticket refund, change and endorsement. Refund means that the contract of carriage is terminated and the fare is refunded; A change is a change in the content of the contract of carriage (time, flight, class of service, etc.) on the basis of not changing the carrier; A transfer is a change of carrier.

1. Transfer: In the event of flight cancellation, pre-departure, delay, change of itinerary or failure to provide the original seat, the carrier shall give priority to arranging passengers to take subsequent flights or endorse flights of other carriers. In the event of a change of class of service due to reasons attributable to the carrier, the passenger shall obtain the consent of the original carrier or the issuer and endorse the passenger on the condition that the seat on the new carrier's flight allows.

In the event of flight cancellation, advance, delay, change of itinerary, or failure to provide the original seat, the carrier shall obtain the consent of the passenger and the endorsed carrier before the endorsement can be made when the carrier requests the passenger to change the carrier.

2. Refund: In addition to the valid passenger ticket, the passenger shall also provide the passenger's valid identity document, which shall be handled in accordance with the following terms.

1) Disabled servicemen who request a refund will be exempted from the refund fee.

2) Passengers holding infant tickets will be exempted from the refund fee.

3) Passengers holding open tickets who request a refund shall go through the refund procedures at the original place of purchase within the validity period of the ticket.

4) If the passenger automatically terminates his/her travel at the stopping place of the flight, the fare for the unused segments of the flight will not be refunded.

Involuntary refund of the passenger, that is, when the flight is cancelled, advanced, delayed, the itinerary is changed, or the carrier is unable to provide the original seat, the passenger requests a refund, regardless of whether it is due to the carrier's difficulty in transporting the ticket, the passenger shall refund the full fare at the departure station and the full fare for the unused flight segment at the stopping place, and no refund fee shall be charged.

Legal basis: Article 18 of the Rules for the Domestic Carriage of Passengers and Baggage by Civil Aviation of China If a passenger requests to change the flight, date or class of service after purchasing a ticket, the carrier and its salesperson shall actively handle it according to the actual situation.

Article 19 In the event of flight cancellation, advancement, delay, change of itinerary or failure to provide the original seat, the carrier shall give priority to the passenger to take the subsequent flight or endorse the flight of another carrier. If the passenger's class of service is changed due to reasons attributable to the carrier, the difference in fare will not be refunded.

The rules for refunds due to illness are as follows:

1. If a passenger is unable to refund his or her seat due to illness, he or she must apply for a refund before the scheduled departure time of the flight, and if he fails to return his seat as required, he or she will be treated as a voluntary refund.

2. Passengers who purchase tickets on the airline's official website must apply for a refund due to illness at the ticket office directly under the airline in cities with ticket offices directly under the airline;

3. If there is no ticket office directly under the local area, you can apply to the airline's customer service before the flight takes off.

Passengers who wish to refund their tickets will be processed as follows:

1. Passenger refunds must be made at the station where the ticket is purchased or at the station where the ticket is issued.

2. Before driving at the departure station, the full fare can be refunded within two hours under special circumstances. Group passengers must apply at least 48 hours prior to departure;

3. Tickets cannot be refunded after returning passengers start their trip. However, if you are unable to continue your trip due to injury or illness, the difference between the fare collected and the fare of the section you have taken can be refunded after confirmation by the station or train. If the mileage is less than the minimum mileage, it will be calculated according to the minimum mileage, and the same will be handled by the accompanying person;

4. When returning a ticket with a line stamp, you should first go through the baggage change procedures;

5. Platform tickets are non-refundable.

Legal basis

Rules for the Domestic Carriage of Passenger Baggage by Civil Aviation of China

Article 21.

If the passenger does not complete part or all of the flight within the validity period of the ticket due to reasons attributable to the carrier or the passenger, he/she may request a refund within the validity period of the ticket. Passengers who wish to apply for a refund of their tickets should present the "Flight Coupon" and "Passenger Coupon" of the ticket or the unused portion of the ticket. Refunds can only be made at the ticket office of the Carrier or its sales** at the place of ticket issuance, flight departure or termination.

Refund can only be made to the passenger named on the ticket or to the person who paid for the ticket.