My Tenpay account is frozen, what can I do?

There are three types of Tenpay account freezing: 1. Due to the system detecting that there is a security risk in your account, in order to ensure the safety of the funds in the account, it is temporarily frozen. According to your account login, transactions, etc., the system will temporarily freeze the operation if it is not your own operation, so as to protect the funds in your account!

How to unfreeze your account 2. Complaints from others cause your account to be frozen. If it is a misunderstanding, it is recommended that you take the initiative to contact the other party, and the two parties will negotiate to deal with it, and the other party will withdraw the complaint against you and apply for unfreezing for you. 3. Call Tenpay**0755-86013860-7 voice self-service freezing or provide the ID number and name at the time of registration through "**Question" to apply for freezing.

Solutions for Tenpay accounts to be frozen:

1. Identification information when registering for Tenpay.

The registered identity document can be the identity document used when registering Tenpay or a screenshot of the complainant's real and valid ID card. The new version of the ID card needs to provide screenshots of the front and back.

2. Proof of account balance funds**.

If the balance in the account is topped up by bank card, please provide:

a. Screenshot of bank recharge order (it is recommended to provide a standard screenshot containing the bank order number);

How do I get a screenshot of a bank recharge order?

b. Scanned copy of the cardholder's ID card;

c. Scanned copy of bank card;

If the funds in the account balance are obtained through transactions or intermediary guarantee transactions, please provide a screenshot of the shipping voucher or the corresponding logistics documents;

If the account balance is recharged by mobile phone card, please provide a screenshot of the recharge card number;

3. The mobile phone number bound to Tenpay.

The most recent mobile phone number bound to Tenpay.

4. Contact**.

Effective contact of the complainant**.

5. Record the time and place of the recent installation certificate.

2. Wait for customer review.

3. Tenpay unfreezes.

<> taste of the poems of Maha, there are paintings in the poems; Look at the paintings.

There is poetry in the painting". (Note: Wang Wei's name is Mahaju.)

Wang Wei is known for his fresh and elegant, natural and refined style.

Grid, to create the perfection between "poetry, painting, and Zen".

Fusion is in the Tang Dynasty and even in the entire Chinese cultural history.

A flag like no other. The secluded life of Gongchuan has achieved an incomparable Wang Wei. In his departure.

When he retreated and prepared to live in seclusion in the mountains and forests of the Rim River.

Hello! There are only three situations when the Tenpay account is frozen: 1. The user requests to be frozen.

Maybe you don't want to use it, and some Tenpay account users ask to freeze it. 2. The operation rule is frozen. A--The password was frozen after an error and was thawed after three hours.

b--Violation of Tenpay transactions, the rules of use are frozen, and proof is required to be submitted. 3. Your Tenpay has entered from another place. Once Tenpay finds that there is an abnormal entry from another place, it will automatically freeze it in order to protect the user's safety.

Solution: Contact customer service at 0755-86013860 or log in and contact Tenpay customer service to apply for unfreezing. If you have any questions, keep asking!

Thank you! Have a great day! Happy every day!

Hello! Regarding your Tenpay being frozen, you don't have to worry, the system detects that there are security risks in your account funds, so it temporarily freezes your Tenpay account, although I don't know the reason why your Tenpay is frozen, but under normal circumstances, the information you need to submit is first of all a scanned copy of the ID card of the registered Tenpay, as well as the ** of your account funds. If it is recharged by online banking, it is a scanned copy of the bank card, as well as the corresponding screenshot of the recharge.

Submit these materials to the submission question. I hope my answer will help you.

If the password input exceeds the system limit, it will be automatically unfrozen after 3 hours; If it is for other reasons, then you can only go to: Tenpay homepage in the upper right corner of the customer service, you can ** ask questions, ask the reason for freezing and how to deal with it, generally there will be a reply on the same day (postponed on holidays).

1.Method: Log out first, and then activate it.

2.The method of canceling Tenpay is as follows: you go to your Tenpay - account settings on the left side - real name - change name, and after clicking in, there will be a prompt whether you want to cancel Tenpay, and you can cancel Tenpay and re-open it by clicking Yes.

There can help you. I've encountered such a problem before, and the 7 yuan in it has also been written off