12315 Difference Between Complaint and Report

Generally speaking, in the literal sense of the word, a complaint refers to the other party's failure to implement legal norms, which has caused harm to the victim. The report is generally that the other party has committed a serious crime, not only to the individual, but also to the collective and the country, and the report is more serious.

12315 Online Complaint How to Publish the Complaint Content Detailed Steps:

1. Log in to the browser - log in to 12315 online complaints.

2. It can be seen that there are two options, one is the consumer association and the other is the industrial and commercial sector. It is recommended that the choice be handled by the Ministry of Industry and Commerce.

3. You can choose "Complaint" or "Report", choose according to the specific situation, here we click on the complaint --- fill in.

Complaints. **。

4. At this time, we will be required to fill in the complaint form or report form. Just fill it out according to the facts. It's important to remember to take a picture or take a screenshot when you're done.

5. There will be a number after filling in, which must be remembered.

6. The complaint form filled in online is equivalent to sending a work order, with which you can ask the 12315 department to process your request. If in some places, some staff members refuse to deal with it, you can file a complaint with 12315

One is that the complaint is lodged with the consumer association, which is not enforceable. Complaints can be withdrawn.

One is to report to the Industrial and Commercial Bureau, which must investigate and deal with it, which is enforceable and irrevocable.

Complaints are limited to finding the regulatory department to coordinate the two parties to the transaction to deal with consumer disputes, just like usually with others, there are contradictions and disputes, and the police are asked to coordinate and deal with one meaning.

The report is that the seller has violated the law, and the regulatory department will investigate and punish it, or compensate the buyer. It's like finding out that you have been defrauded and looking for the police to file a case for investigation.

Legal analysis: Complaint refers to the act of reflecting the fact that our consumer rights and interests have been infringed to the administrative departments for industry and commerce in the form of ** and in writing, and requesting the administrative departments to assist in resolving the dispute after a dispute arises with the seller or merchant during consumption.

Reporting is that after we discover illegal acts, we report to the administrative departments for industry and commerce that there are illegal acts in the business process, and such illegal acts do not necessarily infringe on our own rights and interests, and the report can be reported in real name or anonymously.

The handling of complaints and reports is different, the handling of complaints is mediation, the industrial and commercial department will guide consumers and operators to negotiate on an equal footing, communicate on disputed repairs, replacements, returns, claims and other matters, and reach a consensus, if the two parties cannot reach an agreement after mediation, consumers can apply to the relevant departments for arbitration or file a lawsuit with the people's court. After receiving the report materials, the industrial and commercial department will decide whether to file a case according to the results of the verification, and finally make an administrative punishment, no punishment, transfer, and cancellation of the case according to the specific circumstances.

Complaints can be withdrawn, but reports cannot be withdrawn. If we are satisfied with the solution proposed by the merchant on repair, replacement, return, compensation and other matters after the complaint, and the two parties negotiate to settle on their own, we can withdraw it at any time. The report cannot be withdrawn, even if the whistleblower and the operator reach a settlement, the industrial and commercial department will still investigate the reported clues and deal with the illegal acts in accordance with the law.

After we complained, the mediation of the industrial and commercial department was not enforceable, and the final result depended on the consumer and the operator, while the investigation and handling of the reported clues were enforceable.

Legal basis: For example, the State Administration for Industry and Commerce of the State Administration for Industry and Commerce "Measures for Handling Consumer Complaints".

Article 15: The administrative department for industry and commerce with jurisdiction shall, within 7 working days of receiving a consumer complaint, handle it and inform the complainant: (1) Accept the complaint that meets the requirements and inform the complainant; (2) Complaints that do not meet the requirements are not accepted, and the complainant is to be informed of the reasons for not accepting them.

Article 29: The administrative department for industry and commerce with jurisdiction shall conclude mediation within 60 days of receiving consumer complaints; If mediation fails, the mediation shall be terminated. Where it is necessary to conduct an appraisal or testing, the time for the appraisal or testing is not counted within 60 days.

The difference between 12315 reports and complaints is different from the way of handling, and the handling of complaints is mediation, and the industrial and commercial department will guide consumers and operators to negotiate on an equal footing. The way to deal with reports is to investigate and preach. After receiving the report materials, the industrial and commercial department will decide whether to file a case based on the results of the verification.

Complaints can be withdrawn, but reports cannot be withdrawn.

12315 "Consumer Complaint and Report Hotline** and the national Internet platform. The launch of the 12315 special number has further smoothed the channels for consumers' appeals.

Therefore, it is more convenient for the industrial and commercial departments to accept and handle consumer complaints and reports in a timely manner, better protect the rights and interests of consumers, and severely crack down on the production and sale of counterfeit and shoddy goods.

The timely and effective investigation and handling of all kinds of cases of economic violations of laws and regulations has played a positive and effective role in maintaining the fairness and justice of the market economic order and promoting the healthy development of the economy.

Complaints refer to the right of the person whose rights and interests have been violated to assert his or her rights to the relevant state organs for the fact that the organization involved in the case has violated his or her lawful rights and interests. The complainant is the person whose rights and interests have been infringed.

"Consumer complaints" refers to requests for the protection of consumer rights and interests organizations to resolve losses and request protection of the lawfulness of consumer rights and interests organizations after a consumer rights and interests dispute arises between consumers who need to purchase or use goods or receive services for daily consumption.

Wait. The second is the basic situation of the respondent.

i.e. the name, address, **, etc. of the respondent. The third is the time, brand, origin, specification, quantity, etc. of the purchased goods. Fourth, the specific circumstances of the damage, the time when the problem was discovered, and the process of negotiation with the operator.

Fifth, a copy of the shopping voucher, warranty card, and letter of agreement.

12315 accepts consumer complaints and reports within the jurisdiction of the administrative authority for industry and commerce and within the scope approved by the superior authority in accordance with the law. Consumer goods purchased by consumers and groups are directly used for daily life and group direct consumption; infringement of consumer rights; The operator does not perform the duties of righteousness and sensitivity; Farmers directly purchase and use the means of production for farmers; Producers, sellers, and repairers who violate the "Provisions on Liability for Repair, Replacement, and Return of Some Goods" may be accepted.

12315 Scope of Complaints:

1) Accept consumer complaints and reports within the jurisdiction of the administrative department for industry and commerce and within the scope approved by the higher-level authorities in accordance with law.

2) The following complaints and reports shall be accepted.

1.Consumer goods purchased by consumers and groups are directly used for daily life and group direct consumption;

3.According to the 10 provisions of the Consumer Law on "Obligations of Business Operators", if the business operator fails to perform its obligations;

4. In accordance with the provisions of Article 50 of the Consumer Law, accept farmers to purchase and use the means of production directly used by farmers for banquets;

5.The producer, seller or repairer violates the "Provisions on the Responsibility for Repair, Replacement and Return of Some Commodities";

6.Acts of unfair competition, smuggling, commercial fraud, illegal monopoly and other violations of laws and regulations of industrial and commercial administration;

7. Other laws and regulations shall be accepted.

3) The following complaints and reports will not be accepted or terminated:

1.For goods that exceed the warranty period or the post-purchase warranty period, the defendant is no longer liable for breach of contract;

2.The mediation agreement has been executed, and there are no new circumstances or new reasons;

4.Consumers know or should know that their rights and interests have been infringed for more than one year (except as otherwise provided by law);

5.disputes between consumers in private transactions;

6.The product is marked as "processed product" (except for those that are not truthfully stated);

7.Failure to install, use, keep or dismantle the product in accordance with the instruction manual of the product, resulting in damage to the product or personal injury;

8.The respondent's complaint and the whistleblower are not clear;

9. It does not comply with the provisions of national laws, administrative regulations and rules.

If you encounter a merchant selling fake and shoddy products in your life, or you are deceived by buying things yourself, you can call this** to complain and protect your rights.

This is a report**, where you can report a lot of dust wheel structures, or you can call this ** when you meet a scattered brother in your life.

12315 is a national consumer complaint platform, which will be handled and resolved by the corresponding departments and agencies.

This is a complaint**, and a lot of complaints will be dialed through this **, and the result of the complaint is also very good.

**The quality of the goods is not refunded, please point me out, the black cat complaint did not respond.

I want to complain about JD.com**, I don't know what to complain about, please give me some advice.