The quality requirements of customer service, what are the basic requirements of customers for servi

Summary. Pro-<>

Hello, the basic requirements of customers for service are:1Patient service.

The service staff is required to behave in a non-impatient manner when receiving customers, and to treat them with warmth and courtesy consistently. Specifically, when receiving customers, it is necessary to provide patient service, mainly to answer all questions, never get tired of asking questions, and never be annoying.

What are the basic requirements of customers for service?

Hello <>, the basic requirements of customers for service are: trillion ruined line 1Patient service.

When the service staff was receiving Yu Chun and treating customers, they behaved without impatience and treated them with enthusiasm and politeness. Specifically, when receiving customers, it is necessary to provide patient service, mainly to answer all questions, never get tired of asking questions, and never be annoying.

2.Customers should be active, enthusiastic, polite, patient and thoughtful, so that customers feel at home.

3.Talking with customers is sincere, enthusiastic, neither humble nor arrogant, and the language is fluent and accurate. In addition to business, pay attention to the topic of health and objectivity.

Adopt the greeting and sending etiquette, and take the initiative to serve tea and water. 4.Pay attention to civility and politeness, appearance and appearance, establish the concept of integrity and credit awareness, treat customers sincerely, be honest and trustworthy, standardize service, fair and just.

1. Personal cultivation: modesty and honesty, tolerance and tolerance, integrity, and the courage to take responsibility.

2. Psychological quality: positive attitude, self-emotional control.

3. Professional quality: rich industry knowledge and experience, elegant form and language expression skills.

4. Comprehensive quality: the ability to deal with work independently, the ability to solve various problems, and the ability to coordinate interpersonal relationships.

The basic qualities that customer service should have are as follows:

1. Have full enthusiasm and serious work attitude: to be a qualified customer service personnel, only by loving this career, can you devote yourself wholeheartedly, so this is a prerequisite for a qualified customer service personnel.

2. Skilled business knowledge: should have proficient business knowledge, and constantly strive to learn, only proficient in all aspects of business knowledge, accurate to provide users with product consultation, business handling and complaints and suggestions and other services. Let customers get better service in satisfaction.

3. Patiently answer questions: The core of a qualified customer service staff is the attitude towards customers. In the process of work, we should maintain a warm and sincere work attitude, while doing a good job of explaining, we should be gentle, not arrogant or impatient, such as when encountering problems that customers do not understand or difficult to explain, we should remain patient, and do not do it again and again until the customer is satisfied, and always abide by the promise of "dissolving the smile into the voice" and bringing sincerity to the customer.

In this way, you can better let yourself continue to grasp and envy.

Fourth, good communication and coordination skills: communication skills, especially effective communication ability is a basic quality of customer service staff, customer service is the work of dealing with customers, listening to customers, understanding customers, inspiring customers, guiding customers, are the basic skills when we communicate with customers, only to understand what customers need to serve and help, where are the complaints and dissatisfaction of customers, in order to find out the problems existing in our company, prescribe the right medicine, and solve customer problems.

5. Time control skills: In addition to the customer's questions about the transaction, you can chat appropriately, which can promote the relationship between the two parties. But you have to control the time and degree of chatting, after all, your job is not small talk.

You still have a lot of serious work to do. After a certain amount of time, you can end the conversation by saying, "I'm sorry, I have something to do and I need to go away for a while."

1."Don't be surprised"strain.

2.The endurance of the frustration blow can be slim Kaili.

3.Self-control and regulation of emotions.

4.Emotional support can ruin appeal.

5.A positive and never-say-die attitude.

Character quality requirements: 1Patience and tolerance are virtues of good customer service personnel2Don't promise easily, you have to do what you say.

3.Have the courage to take responsibility.

4.Have a heart of fraternity and treat everyone with sincerity.

5.Humility is one of the elements of doing a good job in customer service.

6.A strong sense of collective pride.

Skill quality requirements: 1Good verbal skills.

2.Extensive industry knowledge and experience.

3.Skilled professional skills.

4.Elegant body language expression skills.

5.Quick thinking, with insight into the psychological activities of customers6Good interpersonal and communication skills.

7.Professional customer service** answering skills.

8.Good listening skills.

Comprehensive quality requirements: 1"Customer first" service concept 2Ability to work independently.

3.Ability to analyze and solve various problems.

4.Ability to coordinate interpersonal relationships.