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You can perform the following steps to troubleshoot and handle the problem:
1.Check that the "Unknown**" setting is turned on.
5.If it doesn't work, back up the data in your phone (contacts, messages, **, etc.) and try to restore factory settings.
If the problem still exists, please bring the purchase invoice, repair card and machine to the service center, and the professional after-sales engineer will help test it.
1.Settings - Lock Screen & Security - Install Location Apps - Select Allow Apps to Install - Allow This ** - Turn on.
2.Settings - Lock Screen & Security - Unknown - On.
3.Settings - Security - Unknown - On.
4.Settings - Application - Unknown - On.
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There could be the following reasons:
Reason 1: If other third-party software can be used normally, this software alone does not mean that the software has compatibility problems with the mobile phone system.
Cause 2: The software cannot be installed normally due to insufficient memory on the phone. It is recommended to delete or move the useless multi** files to the external SD card to expand the memory space of the phone and reinstall it;
If the situation persists, you can try to update the system of the phone or go directly to the nearest Samsung repair center for testing and repair.
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2.Check to see if your phone has enough memory.
3.Check if other software can be installed normally.
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The installation was not successful, uninstall it again, and the reinstallation is OK.
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Install the package. The easiest way to damage it is to reinstall the new package. The installation package is damaged, indicating that the installer file is corrupted or incomplete, which may be caused by the program ** or the solution.
An install pack, or software installation package, is a collection of self-extractable files that include all the files installed by the software. Run this installation package (executable file, which can release all the files of this software to the hard disk and complete the modification of the registry.
Modify system settings and create shortcuts.
and other work. Most of the installation package files are in the exe format.
Many pirates make tools to compress files, which can make 7-zip and winrar embarrassed compression ratios, and UHARC is a compression expert for files under 7M, because this can reduce the ratio to a lower level. However, the disadvantage is that there is a space problem when compressing large files, so it is not recommended.
Once a piece of software is compressed into an installation package, it can be installed on any computer that meets the requirements and registered in the registry. Most of the online games, software, and software in CDs are installation packages. It is easy to move and takes up a lot less space, making the software take much less time.
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1. Sometimes after using chkdsk check (chkdsk is disk self-test), it still can't solve the problem, so use the following method.
There are a lot of error problems, which are caused by web caches, you can clean up these web caches, cleaning steps: open the browser for coding manuscript - > tools - > Internet
Option - > Browsing History - > Delete.
2. Tick the options such as Temporary Files, Cokie, History, Form Data, Password, etc., and press "OK".
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2.If other third-party software can be used normally or properly, only this software may not have compatibility problems with the mobile phone system.
3.If the software cannot be installed normally due to insufficient memory on the phone, it is recommended to move the multi-** files stored in the phone to the external SD card to expand the memory space of the phone and reinstall it;
5.Update the system version of the phone and try to install it.
6.Back up your phone's data (book, SMS, multiple files, etc.) and restore factory settings.
7.If the problem persists, send the phone to the nearest Samsung service center for testing and further treatment.
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If the problem occurs in the installed file, we recommend that you follow the following steps:
1.It is recommended to uninstall this software and reinstall it.
2.Try to change to another version.
3.Update the system version of the phone and try to install it.
4.Back up your phone's data (**book, SMS, multi** files, etc.), restore the factory settings and try to reinstall it.
5.If it still can't be used after factory reset, and other third-party software can be used normally, only this software can't run normally, which is a compatibility problem with the mobile phone system.
It is recommended to send your phone to the nearest Samsung service center for testing and further processing.
If the phone is prompted when installing the software, it is recommended:
2.Check to see if your phone has enough memory.
3.Check if other software can be installed normally.
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This failure is recommended:
1.Uninstall recently installed third-party software. Try it after turning it back on.
2.Back up your phone data (**book, SMS, multi** files, etc.), restore factory settings (go to phone settings - reset - factory reset) and then try.
3.If the problem persists through the above methods, please bring the purchase invoice, repair card and machine to the Samsung service center, and the engineer will inspect the machine and deal with it.
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