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You can troubleshoot and handle the problem by following the steps below:
2. Check whether the Wi-Fi password entered is correct.
3. Check whether the connection of other devices under the same wireless network is normal, and whether the wireless network has set connection restrictions.
4. Due to device compatibility problems, some wireless networks with Chinese names or special symbols may not be able to connect, it is recommended to change the wireless network name to English.
5. Please check whether the router connection is normal (unable to connect the cat), turn off the phone and the router and restart before trying to connect.
6. If none of the above operations are effective, it is recommended to back up important data (contacts, text messages, **, etc.) and try to restore factory settings.
If the problem persists, please bring the purchase invoice, warranty card and machine to the service center for inspection.
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Hello, it could be that the wifi password was entered incorrectly, or it could be that the router is malfunctioning.
If your phone cannot connect to the Wi-Fi network, we recommend that you do the following:
1. Turn on the wireless signal of the wireless router and make sure that the router network function is normal, and the router connection password is more than 8 digits.
2. Connect the router with another device to see if it is normal.
3. If you can connect before, but now the connection fails, it is recommended to forget the network and reconnect, operation: Settings - WLAN settings - click and hold the name of the network that needs to be deleted and do not let go - forget to delete the network.
4. Try to replace the static IP address. Method: Settings - WLAN - Search for the network to be connected - Select the network to be connected - Show advanced options - Check box - The default IP setting is DHCP (router automatic assignment), you can manually select it as static.
5. Restart your phone and router respectively.
6. Check and confirm whether the router settings are correct according to the router manual or contact the router customer service.
7. Try to replace other wireless routers.
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Possible causes and solutions for the correct wifi password of the mobile phone, but the wifi network cannot be connected:
First of all, check whether the wireless router is working normally, you can use other mobile phones or digital products to connect to the wifi signal, if you can connect and surf the Internet normally, then generally this router can work normally.
The phone is turned on to sleep and the network is turned off.
Check whether the phone has the option to turn off the network in the dormant state, the phone will be disconnected after a period of time or cannot receive the background chat software, the possible reason is that the phone is turned on the function of turning off the network by mistake.
If you use the router for a long time, the router may freeze its death. Just restart your wireless router.
The type of certification is not suitable. Try to change the authentication type of the router, it is better to choose the secure "WPA2-PSK" type mode, and the following encryption algorithm is better to choose "AES".
The network settings of the mobile phone or router are abnormal. Consider restoring your router factory settings and cellular network settings.
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