How to complain about the seller s false delivery, how should I complain about the Taobao seller s f

False delivery can only be done if there is no logistics information within 72 hours after delivery, for example, it has been displayed waiting for pickup. If there is logistics information after delivery, but the information card has not been updated in a certain city, it will not work.

The tracking information is not something that the seller will immediately have a tracking record when he clicks on the shipment. If the seller delivers the goods within 72 hours after the buyer's payment (unless otherwise agreed by both parties), but there is no tracking record within this time period or the tracking information does not match the customer's receipt information.

Buyers can request a refund. After the refund is successful, you can initiate an infringement against the seller for violating the delivery time commitment, and the customer service will deal with the seller after verifying the situation.

Double 11 bought something at Procter & Gamble Tmall*** and gave me a false delivery! The express information is available, showing that it was shipped from Shenyang on November 15, and the distribution began on November 16, and it has been signed on November 16! I contacted the merchant on the 17th, and the customer service turned out to be the official customer service of Tmall!

Then a bunch of robots, finally found manual customer service, let me contact the courier myself, and hit the ** on the logistics information, which is an empty number! I applied for a refund on the 18th, and I refused it when the deadline came, and now on the 28th, it is the fourth time I have applied for a refund, and the merchant has rejected me three times, looking for customer service Xiaomi three times, and calling**customer service**twice! It hasn't been solved yet!

Then if you ask customer service to intervene or complain, the mobile phone can't be operated, and you have to be on the computer**! I've complained today, let's see when it can be resolved, if not, call 12315 to complain!

There are options in the reason for refund, and you can complain.

Method 1: Make a complaint in the order.

1. Log in**, enter the purchased baby page, and click "Complaint Seller";

Note that the refund must be successful within 15 days of the transaction status being "Transaction Closed", or within 15 days of the transaction status being "Transaction Successful", otherwise there will be a message that the complaint portal has been closed.

2. Fill in the complaint information, and then submit the complaint application, and the platform will handle it in accordance with the regulations.

After submitting, wait for the seller to do what to do with it. If you are not satisfied with the result of the seller's processing, you can proceed to the third step after the seller processes the after-sales requirements.

Method 2: Find a complaint with the platform's customer service.

1. Log in**, move the mouse to the "Contact Customer Service" menu, and click "Consumer Customer Service";

2. You can directly explain the problem on the customer service page, or you can contact customer service.

1. Log in**, enter the purchased product page, and click "Complaint Seller".

Note: This must be done within 15 days of a successful refund and a transaction status of "Transaction Closed", or within 15 days of a transaction status of "Transaction Successful", otherwise a message indicating that the complaint entry is closed.

2. Fill in the complaint information and submit the complaint application. The platform will deal with it in accordance with the regulations.

Once submitted, wait for the seller to process it. If you are not satisfied with the seller's handling of the request, you can do so after the seller has processed the post-purchase request.

**Complaint Provisions:

**Order: Operation path: My** - Purchased baby - Complaint to the seller.

Tmall Order: Delivery Problems (Failure to Deliver on the Agreed Time Out of Stock, Unavailable, Refusal to Deliver, Merchant Requests Price Increase, Wrong Delivery, Missed Delivery, Insufficient Delivery, False Delivery):

Complaints can be initiated within 15 days after the buyer's payment, seller's delivery status, and successful transaction;

Unfulfilled promises (gifts, exchanges, invoices, logistics, postage, unfulfilled promises by merchants):

Operation path: My ** - Purchased baby - Complain to the seller.

The above content reference: **Net - Consumer Service Center.

Start by requesting a refund. Select Shipped but not received, only refunds.

If the seller refuses, directly apply for Xiao Er to intervene. The seller is then asked to provide proof. Generally, false delivery is that there is no express logistics or there is express logistics, but the logistics weight list is empty. As long as the seller can't provide the express base list or logistics weight list, it is generally difficult to win.

Finally, within 0 to 15 days after the refund is successful, click Complain to the seller in your order and complain about his false delivery. At that time, the seller will have to pay the deposit or be deducted points.

Of course, you can, fake transactions are serious. Because it involves the integrity of the store, once the complaint is established, at least the product will be removed from the shelves, the right will be reduced, and the store will be closed if the situation is serious. But there needs to be sufficient evidence. As long as there is enough evidence, the complaint will definitely be dealt with.

You can delay the delivery time first, if you can't wait, apply for a refund, the order placed before the 19th, the seller can send it before the 22nd, if the seller does not ship the goods beyond the time, and does not negotiate with the buyer, the buyer can ask the seller to compensate for liquidated damages.

1. If the buyer and seller have reached an agreement, the buyer confirms receipt of the goods, and the transaction has been completed, the complaint will be made"Revocation"Dispose.

2. Transaction through Alipay: If the seller delivers the goods as a false behavior, resulting in the buyer not receiving the goods, the payment has been paid to the seller, and the complaint is made"Permanent public supervision"Dispose. If the buyer has requested a refund, then the complaint will be filed"Refunds"After the dispute is settled, the final complaint handling opinion will be given according to the result of the refund.

3. After Alipay confirms that it has received the buyer's payment, the seller does not fulfill the delivery obligation and refuses to take the initiative to refund the buyer, and complains"Permanent public supervision"Dispose.

You apply for a refund, and he does not refuse when the time comes, and the refund will be automatically confirmed, and you keep a screenshot of the tracking number without logistics information.

Then, after the refund is successful, you can complain that the seller has made false deliveries, and you can also apply for a refund when applying for a refund because the seller has made false shipments.

You have to wait until you refund or receive the confirmation of the goods, that is, you can initiate a complaint after the order transaction is successful, upload relevant information, screenshots of delivery time and logistics, or how long the store promises to ship, you can take screenshots as evidence,

Direct Complaint ** Official. If there is a consumer rights complaint, complain directly to the seller.

We'll have to wait until tomorrow. All that can be done now is wait.

Find the bottom right of the screen, there is an icon of customer service, you can click on it to reflect to the customer service.

The penalty regulations for false delivery by sellers have sounded the alarm for those unscrupulous merchants.

Go to customer service to complain Tao Xiaoer intervened.

1. When your rights and interests are threatened, that is, the money you paid does not get what you should have purchased, the first step is always to refund (the goods have not been received), refund and return (the goods have been received, but the quality of the things is not good), after-sales service (the harvest has been confirmed, but the goods have not been received or the quality of the things is not good), of course, the premise is that if the negotiation with the seller fails, if the treatment is not satisfactory or not handled, then not only refund, return, but also complain.

2. After the refund is successful, there is no loss in money, so the unscrupulous seller should be punished. Be sure to pay attention to the time, generally within 15 days after the refund can be complained, otherwise the system will automatically close the seller's complaint portal if the time is exceeded.

3. Preparation for complaining to the seller.

Collect relevant evidence based on the reason for the complaint. If the seller has not delivered the goods, and Want Want has not paid attention to the contact, or does not deliver the goods on time after agreeing, it is necessary to save a screenshot of all the evidence, which can be a chat record, or a screenshot of the buyer's purchase time on the {purchased baby} page and the seller's non-delivery. If the seller delivers the goods falsely, but there is no chat record to provide strong evidence, then only apply without providing evidence, but wait for the seller to provide proof of delivery, the seller cannot provide it.

If the goods have been received but the quality is not good, when chatting with the seller, you should deliberately guide to admit that the quality of the thing is not good, save the evidence, and then take a photo of the thing to prove it.

4. How to write a complaint.

After clicking on the complaint seller, there will be a complaint description, with the reason for the complaint, the buyer's explanation, the upload ** certificate, the buyer's description of the situation is simple and organized, (order number, purchase date, reason, seller's handling method and attitude, and desired results), and the result is handled by customer service.

5. Waiting time for complaints.

Generally, if the buyer has a relative reason, the seller has no reason and no right to appeal, and the general processing time is 5 days, and the buyer only needs to wait patiently for the result after the complaint is over. But complaints and after-sales service are only one chance.

6. The result of the complaint is for the buyer.

After the complaint is over, for the buyer, in addition to eliminating the injustice in his heart, he will get a certain amount of corresponding small compensation.

7. The result of the complaint is for the seller.

Unscrupulous sellers will definitely be punished accordingly, the punishment is light and heavy, the small is the deduction of points, the fine, the big is to remove all the goods, block the store, or even close the store.

However, before making a complaint, the buyer must understand that it is not easy for the seller to open a store, and the seller must of course operate in good faith, provide the best service, and not be opportunistic.

Summary. Hello, the complaint method is as follows: 1. If the merchant promises to deliver the goods within 48h but does not deliver the goods, you can complain about the delivery problem according to the steps, and you will receive a compensation of five yuan red envelopes.

2. If the merchant delivers the goods but has no pickup record, you can complain about the false delivery, and will compensate 30% of the compensation amount of the actual payment. (False delivery, out of stock, failure to send goods, and refusal to deliver goods can be compensated by 30%) 3. If the delivery time is exceeded as promised by the merchant, you can apply for compensation for late arrival, and there is 20 yuan for compensation. Complaint Template:

The product was auctioned on the XX number, and it has not been shipped for xx days Pickup Logistics update, and negotiation with the merchant has been fruitless The merchant's attitude is bad, which has constituted a delivery problem The promise has not been fulfilled.

Hello, the complaint method is as follows: 1. If the merchant promises to deliver the goods within 48h but does not deliver the goods, you can complain about the delivery problem according to the steps, and you will receive a compensation of five yuan red envelopes. 2. If the merchant delivers the goods but has no pickup record, you can complain about the false delivery, and will compensate 30% of the compensation amount of the actual payment.

Failure of the servant (false delivery, lack of goods, failure to send goods, refusal to deliver the goods, all ask God to compensate 30%) 3. If the delivery time is exceeded as promised by the merchant, you can apply for compensation for late arrival, with 20 yuan compensation. Complaint template: The product was photographed on the xx number, and it has not been shipped for xx days Pickup Logistics update, and negotiation with the merchant has no result The merchant's attitude is bad, which has constituted a delivery problem The promise has not been fulfilled.

The complaint is in**Complaint This piece has been signed by someone else to call the courier company**Say that the recipients on the label are not my name**.

In this case, you can directly go to the industrial and commercial bureau to file a complaint.

I complain about which merchant or platform.

Complaining to the merchant. I don't know the address of the business.

This is also a case that can be prosecuted.

Sue on the platform.

No, it is to go to the industrial and commercial bureau to sue. Good. Good.

Here's how to complain about false shipments:Tools Raw materials.

iphone12

1. Open and click on My in the lower right corner, as shown in the figure below.

2. Then click on the evaluation on the page, as shown in the figure below.

3. Then click to enter the virtual goods booking room round order to be complained, as shown in the figure below.

4. Then click on the complaint merchant on the page, as shown in the figure below.

5. Then click on the mask letter on the page to complain to the merchant, as shown in the figure below.

6. Finally, enter the specific reason for complaining about the merchant, such as false delivery, etc., and finally click Submit Application, as shown in the figure below.

The steps are as follows: 1. Open ** and log in to ** account;

2. Then find My Baby drop-down menu and click "Bought Baby";

3. Find the seller's false delivery to make that order, and find the seller to refund;

4. For those who have not received the goods, click directly to refund;

5. After applying for a refund, the sales balance will complain to such a seller;

6. Click on the complaint seller, fill in the reason for the complaint and other relevant information, fill in the order number, purchase date, reason, handling method and attitude of the seller, fill in the desired result, and then wait for the processing result.

**It is stipulated that the waiting period for pickup is 7-8 days, and if you sell more than this time, it will be considered a false delivery, and the buyer has not updated the dynamics for three days in the logistics, and you can directly complain that the seller does not deliver the goods as agreed.

Normally, the express delivery number is within 72 hours after the delivery of the delivery, beyond this time if there is no collection, and the real reason is not delivered, the buyer can complain to the seller for false delivery; In Pinduoduo, once it is judged to be a false delivery, that is, the goods that have been picked up overtime are trapped in Bizhen, the merchant will have to bear the corresponding compensation penalty.

False Shipment Prevention:

1. As much as possible, choose to cooperate with high-quality express companies with excellent service, fast update speed and strength.

2. Control the inventory according to the sales situation of the store to avoid out-of-stock and purchase, which requires waiting time. Arrange the delivery time reasonably, place an order first, send it first, you can pack it first, and send it out of the warehouse later.

3. When picking up parcels by express, pay attention to see if there are any missing packages, and the warehouse should do a good job of checking the information of the parcels that are about to be picked up and overtimed in the background every day.

4. When the order volume is too large, you can discuss with the courier and conduct batch scanning.

5. The last event must be prepared with sufficient supplies to avoid shortages in the later stage.

6. Sign an agreement with the courier, remember to put forward your own requirements, and divide the responsibilities of both parties.