What is the responsibility of maintenance reception in the 4S shop? 15

(1) Reservation; 2) greet customers; 3) Consultation; (4) Fill in the pick-up form; (5) Lead customers into the lounge (or send them away); (6) The vehicle is handed over to the workshop to be assigned to work; (7) Track the progress of maintenance; (8) Add items in the process of vehicle maintenance; (9) Enter customer information in detail; (10) Notify the customer to pick up the car; (11) Farewell customers; (12) 3DC return visit.

Entertain customers who come in to see the car, pour drinks or tea for customers, clean the vehicle in the morning, and pay attention to the hygiene of the showroom. Arrange sales consultants to be on duty and rest arrangements.

Receiving repair or maintenance of car owners, first listen to the needs of customers, and then ** to the customer, and record vehicle information, enter the system, and open the car to the maintenance workshop for maintenance, so you must have a driver's license.

There are two types of car 4S shop service reception:

1. Full-time reception (the store is relatively large).

1.You need to guide customers to lead to related positions according to their needs, such as looking at cars, buying cars, test drives, insurance or maintenance, etc., there are different full-time positions.

2.You need to answer some basic questions from customers, such as 4S store information, car basic information, etc.

3.You need to guide customers through other needs such as health bureaus, beverages, air conditioning, smoking, eating, etc.

Second, sales and reception.

1.You will need to complete the duties of a car sales consultant.

2.Complete the reception task according to the duty assignment.

1. Establish good communication with customers, and complete the consultation, valuation and settlement of vehicles to be repaired in accordance with the requirements of manufacturers and work processes.

2. Ensure customer satisfaction, actively develop maintenance resources, increase users in management, and increase after-sales maintenance income. Terms of Reference::

1. Pick up the car for consultation, learn more about the requirements of maintenance customers, and inquire about the inspection, valuation and settlement of the maintenance vehicles that come to the store.

2. Arrange repairs, make repair work orders and enter the factory for maintenance.

3. Place an order out of stock, and place an order for parts and parts for maintenance vehicles out of stock.

4. Repair settlement, make a settlement statement according to the actual content of the repair card.

5. Answer the rescue**, and carefully record the customer's information and vehicle situation.

6. Arrange rescue vehicles and personnel as soon as possible, and report to the supervisor for coordination if necessary.

7. Rescue expenses, to ensure that the rescue documents are complete and the costs are timely.

8. Keep abreast of the maintenance progress of the maintenance vehicles entering the store at any time, and provide customers with the latest maintenance situation in a timely manner.

l0, grasp and control the settlement of the maintenance vehicles received.

4S shopThe main responsibilities of the service consultant are as follows

1. Responsible for the after-sales service reception of customers who come to the store, and provide customers with vehicle maintenance, repair and value-added services according to the process.

of counseling and processing.

2. Work in strict accordance with the requirements of the core process of service, and be responsible for receiving customer scum, pre-inspecting vehicles, preliminarily diagnosing faults, making schedules, estimating time, tracking maintenance progress, settlement and delivery of vehicles.

3. Responsible for communication and quality control in the maintenance process.

4. Responsible for delivering vehicles to customers and settling relevant accounts.

5. Establish and improve customer and vehicle files, and update them in time to maintain good customer relations.

6. Be able to find dissatisfied customers or potential complaining customers, and actively deal with and report them.

7. Have a certain marketing ability, maintain the corporate image and brand image, and complete other tasks assigned by the superior.

8. Psychological quality.

Excellent, adaptable, and able to work under pressure.

Strong. Willing to endure hardships and love to learn. Familiar with professional knowledge related to automobile maintenance, major in automobile service and maintenance is preferred.

What are the basic principles of being a 4S shop maintenance worker.

Kiss, hello, very old finch with fun to answer for you: as a 4S shop maintenance personnel, what is the basic principle of answering Hello kiss As a 4S shop maintenance personnel, the basic principle is to keep the maintenance tooling neat and tidy, keep the face tidyObey the order

Correct feedbackGuaranteed high quality (good).To ensure high efficiency (fast) car repair should follow the principle of simple before complex, easy before difficult, the principle of thinking before acting, the principle of maturity before birth, the principle of first up and then down, first outside and then inside, the principle of preparation before use, the principle of first, repair in the front, the principle of replacement in the back.

The work content of the maintenance personnel of the 4S shop; 1. Responsible for safety inspection of equipment and facilities; 2. Responsible for the daily installation and maintenance of equipment; 3. Carry out the daily work of comprehensive maintenance; 4. Provide technical support for the equipment, and provide reasonable suggestions and modifications for the selection of equipment. Thank you for your patience <>

I hope you are satisfied with my service and I wish you all the best again! Peace and joy!