Kneeling for Customer Satisfaction in the Car Industry English Literature 。。。。。。。 5

In order to establish a set of scientific evaluation indicators of customer satisfaction, we must first study the structure of customer demand. After a large number of surveys and analyses of customers, the basic structure of customer needs is roughly as follows: 1. Quality requirements:

including performance, suitability, service life, reliability, safety, economy and aesthetics (appearance), etc.; 2. Functional requirements: including dominant functions, auxiliary functions, and compatible functions, etc.; 3. Extension needs: including service needs, psychological and cultural needs, etc.; 4 **Requirements:

Including price, price-quality ratio, elasticity, etc. Factors influencing customer satisfaction:

1) Products; Whether the product quality, color, style and function can meet the individual needs of customers.

2) Sales activities.

Whether the business information is delivered to the customer in a timely manner. Including new listings, price reductions, discounts, etc.;

Whether the service attitude of the product specialist is good, whether it can provide customers with quality service patiently and meticulously;

Whether the product specialist has the professional product knowledge to provide customers with answers to their questions.

3) Value-added and after-sales service;

The adoption of the results of my research can enhance employee benefits, can also improve customer satisfaction

The adoption of the results of my research can enhance employee benefits, can also improve customer satisfaction

Customer Satisfaction Evaluation", edited by Shanghai Academy of Quality Management Science, Shanghai Science and Technology Press, published in September 2001. I don't know if I can buy it now.

The foreign language literature of the ride-hailing service or customer experience must be original to you.

Xia April Xinmao, Yin's death. Who is the Yin family? "The doctor of the Son of Heaven also. What is it called Yin's? Censure. What is it depreciating? ridiculed Shiqing, Shiqing was rude. If the foreign doctor doesn't die, why should he die? The king of heaven collapsed, and so did the lord of the princes.

"Our company does not currently have a method for evaluating customer satisfaction, but there are very few customer complaints, which indicates that customers have no opinions. Answer:

1) Not in line with the facts: The sales section chief said that the company has not yet stipulated a method for evaluating customer satisfaction.

2) Non-compliance terms and contents: "The organization shall monitor the customer's perception of whether the organization has met its requirements and determine the method of obtaining and using such information" in the non-compliance section.

1) Non-compliant classification: Average.

How should the terms be reviewed according to the GB T19001-2016 standard?