Winning in the workplace How to improve your communication skills

In the workplace, as long as there are people, there will be communication and expression, and it can be said that communication and expression are everywhere in the workplace. In many cases, the quality of communication skills will directly affect the success or failure of the outcome, and this is especially evident in the workplace. Cultivating good communication skills is particularly important for people in the workplace, so what kind of communication skills do we need?

1. Develop your listening skills first

Among the communication skills, the ability to listen is arguably the most difficult, but it is also the most important. The reason why listening ability is difficult is because most of us are subconsciously accustomed to expressing our own thoughts, hoping for others' own opinions, and there is an innate rejection of others' opinions; The reason why listening ability is the most important is because listening is the most direct way to understand the needs and opinions of others.

If you don't even know what others are saying, then you can't talk about communication, you can only talk to yourself.

2. Re-develop your own expression skills

To be able to listen and speak clearly, this also requires a high level of expression ability. In fact, the expression scenarios involved in the workplace are relatively limited, in this case, we recommend that the workplace can pass for a period of time. Observe, summarize a few scenarios that you often use, and then conduct targeted intensive training, and at the same time, you should rehearse at least once before formally expressing yourself.

Judging from our past experience, there is a huge difference between rehearsing in advance and not rehearsing.

3. Develop your negotiation skills

In addition to listening and presentation skills, another very important ability factor in communication skills is negotiation skills. Negotiation skills are very commonly used in work scenarios, such as pre-sales negotiations with customers, setting appraisal goals with superiors, negotiating salary increases with companies, and so on. It is not difficult to see from the application scenarios of negotiation ability that negotiation ability will determine one's own interests and career development height to a large extent.

To improve negotiation skills, it is necessary to grasp the four basic principles of original tenancy: equality, mutual benefit and win-win, objectivity, and respect for the other party.

4. Have a certain ability to adapt to changes

In actual work, sometimes there will be such a scenario: the sales bring customers to the company to negotiate business, if they want to communicate with customers as a technician, and the sales need to print materials or other things need to leave for a while. At this time, only myself and the client are in the meeting room.

As the saying goes, the one who comes is the guest, and as the host, it is always bad to snub the customer, so it is always necessary to chat with the customer about something before the sale comes back.

However, in this case, there is no need for special training for the workplace, as long as it is polite and makes the customer feel that he cares.

If you ask me, what do I see as the most critical competency in the workplace? There is no doubt that I will tell you decisively: the ability to express yourself.

So, why is expressive skills so important to me? In the workplace, you must not only have new ideas and opinions in your head, but more importantly, express them clearly and clearly in front of colleagues, leaders, and customers. In the workplace, it is often not enough to take action, but also to learn to use your own words to infect and persuade others.

As you can see, of all the elites standing in the spotlight, not a single one is poor in expression. As a tool that we need every day, some people have "witty words" and some people have "unsatisfactory words". That's the difference between "linguistic intelligence".

What is Linguistic Intelligence ? Good language skills are not innate, but skills that people learn and polish. Among the various intelligences of human beings, linguistic intelligence is the first intelligence.

Learning to speak and communicate is the first ability that a person can master. From babies crying to express their "hunger" demands, to national leaders talking to solve national affairs. This ability occupies an extremely important place in a person's life and is a core factor in the development of a person's career and social life.

There is also a necessary prerequisite for expression, which is the ability to understand. Only when you understand other people's words well, you can respond better, so I call the combination of expression and comprehension skills "communication ability", which is a two-way ability.

So how can you improve your communication skills and make them a skill that will help you socially and grow your career? I summarize it in the following three steps: recognize the essence, sort out the problem, and improve the ability.

The so-called "context" usually refers to the "consensus" between the two parties when communicating something. This "consensus" includes basic common sense, basic reasoning logic, and pre-information when communicating. For example, the following sentence:

Xiao Ming is a casual buyer. How could he not afford a bike? This sentence may not seem special, but it at least contains the following "consensus".

When communicating in the workplace, give priority to discussing the results, and then discuss the process, and the communication skill is not to say but, not to have too many twists.

When you encounter a problem, you should say where the problem is and propose a solution to the problem. To improve communication skills, you need to exercise more and improve your language skills.

First of all, you must understand interpersonal skills. Be able to speak more and don't touch other people's bottom lines and principles. Emotional intelligence is a little higher.

How can we communicate and express ourselves effectively in the workplace? Why is expressive skills so important?

Speak in a familiar way (so that others can understand you). Different people have different understandings of the same thing, the same sentence. In order for them to understand what you are saying, you need to communicate with them with their way of thinking.

Otherwise, it is easy for the other party to be confused, misunderstood, and misunderstood, which will affect the communication effect. To exceed other people's expectations, you must know what they really want. If you want to know what the other person wants, you have to listen carefully and listen to what the other person wants.

Also learn to put yourself in someone else's shoes and think about what you want if you were that person. We can't just meet the expectations of the other party, we also need to learn to manage the expectations of our customers.

Learn to listen and improve the quality of communication. When learning to be a good communicator, most people tend to focus on improving their ability to "speak" and ignore the importance of "listening". In fact, in workplace communication, learning to listen first is very important for good communication.

If you don't know how to listen, it's easy to miss important information points in communication with colleagues or leaders, fail to give appropriate feedback, and lead to mistakes in work. Those who don't know how to listen often leave the impression of "aggressive" and "chattering" to the other party in communication, making the other party feel uncomfortable and affecting their workplace image. Therefore, if you want to improve your communication skills and quality, you must first improve your listening skills and make yourself comfortable in workplace communication.

Because excellent presentation skills can bring many advantages, which can be used to compensate for obvious weaknesses at this stage, thus providing inspiration or resources for a fuller lifestyle. If a person has good language skills, some things tend to do more with less, and more importantly, it can increase networking and persuasion. Among the various abilities that help build self-confidence, the ability to impress the audience with the language is the most important.

Only those entertainment presenters, politicians, orators, and defense lawyers can appreciate the excitement and joy that the secretion of adrenal hormones brings to them when they give a beautiful speech.

I think in the workplace, we must be good at listening and talking more about our inner thoughts, so as to improve communication and expression; This is because if you have good presentation skills, you will be able to have a place in the workplace.

When speaking, you should distinguish the priorities, and grasp the key points, not lack the focus, so that others will feel very tired, and it is not conducive to their own communication and expression; Presentation skills are very important and play a very important role in your work.

In the workplace, we need to communicate more with others, and we must also learn to listen and understand the needs of others; Expression skills are very important, only after learning the ability to express themselves, others will be willing to get along with you, and you will have a better development in your work.

1. Learn to listen first.

When you find that you have deficiencies in communication and expression, you can choose to listen first, listen to the other party's expression and narration of a thing, listen to the other party's summary method, learn from it, check and compare the differences with your own way of speaking, and then make improvements.

2. Watch more and learn more.

Looking for some books on communication, there are many ways to express a thing, and in addition to some learning in life, some examples from books are also very useful.

3. Speak with a smile on your face and a gentle voice.

Everyone likes to talk to someone who is smiling and soft-spoken, because they can hear a sense of intimacy in that person's speech. When talking to you. When people are smiling all the time, you don't feel comfortable; When his tone of voice makes you comfortable, do you feel the urge to continue talking to him?

Fourth, talk and behave politely.

When talking to people, be sure to be mindful of what you say and do. As the so-called gentleman is polite, if you want to talk effectively with other disturbing people, you must learn to get along with people politely, so that others have a good impression of you!

5. Don't leave the same topic for too long.

Even if it's a topic that both people like, don't keep exchanging opinions on this topic, as it will bore the other person after a long time.

6. Find common ground.

The ancients said that if you don't speculate more than half a sentence, it means that in order to communicate effectively with people, you must find speculative people, that is, people who have a common topic. Therefore, the focus of effective communication with others is on common topics.

7. Don't communicate with Senyun emotions.

When communicating with people, don't bring emotions, especially negative emotions. If you want to communicate effectively with others, you must first control your emotions and do not have any emotional actions.