The Huawei P10 phone is turned on and the data is turned on, but it cannot connect to the Internet

If your phone can't connect to mobile data, we recommend that you try the following:

1.If your phone is connected to a Wi-Fi hotspot, we recommend that you turn Wi-Fi off.

2.Please scroll down the status bar, turn it off, and turn it back on again.

5.Click Apps to check the mobile data in your personal apps and system apps, and check whether all the apps that allow mobile data to use are checked.

6.If you turn on Data Saver or Smart Data Saver, it will restrict apps from using mobile data in the background, so we recommend that you set it up as needed.

7.If your SIM card is roaming internationally, please pull down the status bar, press and hold the mobile data to enter the mobile network interface, and turn on the data roaming switch. Please check with your SIM card operator whether your local roaming operator's network has enabled data roaming services, and whether your ** supports the use of international roaming mobile data.

8.If you are on a call, it may be because your mobile phone does not support dual-pass and cannot access the Internet during a call, you can try to enable the VoLTE function (both the mobile phone and the carrier need to support it) to enable Internet access during a call.

Huawei phone can't go to the internet solution:

1. Restart your phone;

2. Drag down from the top of the screen (or from the bottom to the top) to make sure that "Mobile Data" is on and "WLAN" is off.

3. Go to [Settings] - [More] - [Mobile Network] of the mobile phone, select Card 1 or Card 2 [Access Point Name (APN)], click the menu, and select Reset to Default Settings (whether the traffic fee generated by the CMNET access point is included in **, please refer to the actual opening**);

4. If you still can't access the Internet after setting, it is recommended to change the phone and card for testing.

Non-mobile phone glitch:

1. Make sure that the data service switch is enabled.

2. Please check whether the SIM card is inserted correctly. Please strictly follow the instructions for use of your phone or the prompts near the card slot to insert the SIM card correctly.

3. Please confirm whether the mobile phone can recognize the inserted SIM card. Different SIM card types are supported by different phone systems, so make sure you insert them into the correct card slot.

4. Please confirm whether the SIM card is available. If the card cutting is not standard or the scratches are deep, it will affect the use, please go to the business hall to change the card and try again.

6. If the traffic rate is set**, please check whether the traffic limit is set. Please go to Settings > Traffic Management, click > Limit Reminder to view, when the used traffic reaches the limit value, you will not be able to connect to the network.

7. Confirm whether to turn on the network and mobile network at the same time, the phone will be connected to the Wi-Fi network by default.

Mobile phone or network failure:

1. Please reset the APN and then restart the phone. Go to Settings > More > Mobile Networks, and under Access Point Name (APN), tap > Reset to Default Settings.

2. Check whether it is a current network problem. If this problem is prevalent in your surroundings, it is recommended to report it to your local network operator.

3. Please restore your phone to factory settings after backing up your data, or try again after upgrading the latest software version.

4. If the above methods still can't solve the problem, please back up the data and bring the purchase invoice to the after-sales service outlets for testing.

If you are using a Huawei phone.

If you can connect to Wi-Fi but can't access the Internet, you can use the following methods to troubleshoot:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the black and white list, you need to check whether the MAC address of the mobile phone is added to the router side, if the router does not set the black and white list, please power off the router and try to start the heavy fiber.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

Follow the on-screen prompts to restore. (Note: This operation will delete the Late and Wi-Fi and Bluetooth connection records).

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Enter Traffic Management and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permissions are checked for individual applications, and it is recommended to check all the WLAN permissions that need to be used for applications.

If the above methods do not resolve the issue, we recommend that you back up your data.

If you are using a Huawei phone.

If you are disconnected and reconnected from time to time when connecting to a WLAN, please perform the following attempts:

1.Confirm that your Wi-Fi signal is good.

After restarting your phone, pull down the notification bar, press and hold the Wi-Fi icon, and check and hold the Wi-Fi interface. If the signal is weak, it is normal for the mobile phone to be disconnected and reconnected, and it is recommended that you move to a place with a better signal to use it.

2.Please restart, reset, or upgrade your router.

Please check whether the same situation occurs on nearby mobile phones using the same Wi-Fi network, if the same situation occurs, it may be that the router is abnormal.

It is recommended that you restart the router or reset the router or upgrade the router version after trying (upgrade the router version: Generally, click "Software Upgrade" on the router settings interface, and upgrade to the latest version through "**Upgrade" or "Local Upgrade". For specific router settings and upgrade operations, please consult the router equipment provider).

3.It is recommended that you set the Wi-Fi to sleep and always maintain the Wi-Fi connection to avoid leakage.

If your phone's Wi-Fi network is disconnected when it is standby and the network is reconnected when the screen is on, you can set the Wi-Fi to always maintain the Wi-Fi connection in the hibernation state as follows:

4.Reset network settings.

If the above methods still do not solve your problem, we recommend that you back up your data in advance (WeChat QQ and other apps need to be backed up separately) and bring your purchase voucher to a nearby Huawei Customer Service Center for maintenance.

After the mobile phone is connected to the computer, you need to manually select a guesser connection mode to open the mobile phone storage file and browse the file on the computer.

Solution. After unlocking the phone, select MTP or Camera (PTP) from the menu under the status bar, and the computer can display the files in the phone folder.

In Camera (PTP) mode, only files in internal storage can be seen.

In Device File Management (MTP) mode, you can see the files in the internal storage and microSD card, and some devices that do not support the microSD card only display the files in the internal storage.

If your phone doesn't have a 4G network, please follow the steps below:

1.Please make sure that all of the following conditions are met:

The phone supports 4G network, and some customized versions of the phone can only use 4G with the SIM card of the corresponding operator.

Operators have a local 4G network.

The SIM card is a 4G card that supports the 4G network (make sure that the 4G service is enabled, consult the carrier for details).

SIM card with 4G data activated**.

Please make sure that the 4G switch is turned on (some mobile customized models do not have a 4G switch, and the system turns on 4G by default).

Please use the standard SIM card provided by the carrier, cutting the card or non-standard SIM card may cause the phone to not work properly. If you have a new SIM card, call your carrier**, refresh your background data, refresh the data, restart the phone and try again.

2.If you still can't use the 4G network after meeting the above conditions, please try:

Re-switch the 4G switch once;

Restart your phone; Factory reset after backing up your data.

3.After the above attempts, you still can't use 4G, please bring the purchase invoice to the after-sales outlet for testing.

Using a static IP address to access the WLAN Internet can achieve extremely fast Internet access without waiting for the process of obtaining a dynamic IP address. If the Wi-Fi hotspot is connected, press and hold the hotspot name, touch "and then set the parameters". If the Wi-Fi hotspot is not connected, click the hotspot name, and then set the parameters.

The specific parameters are as follows: Enter the IP address in order (most of them are set to the gateway (most of them are the network prefix length and domain name (DNS address). It is recommended that you set the correct IP address with reference to the successfully connected device, except that the last digit of the IP address is set differently (the setting range is:

2 254), all other inputs are the same, in the case of Apple devices, the network prefix length is set to 24. If it is an Android phone, you can refer to the settings of other Android phones that have been successfully connected. Except that the last digit of the IP address is set differently (the setting range is:

2 254), the other inputs are the same. If it is an iPhone, other Apple phone settings that are successfully connected. Except that the last digit of the IP address is set differently (the setting range is:

2 254), the net prefix length is set to 24, and the other inputs are the same. When you set a static IP address, if the connection button is grayed out, you cannot connect, so as to protect user routing resources. When you set a static IP address, you need to enter the router password again.

If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:

Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.

Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test whether it is the SIM card or the mobile phone is faulty.

Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.

Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.

Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.

Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.

Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and the network will be automatically restored in the next month, which shall be subject to your ** traffic cap rules.