What are the factors that affect teachers behavior in dealing with children s complaints?

The types of complaining behaviors in young children are as follows:

Help-seeking complaints: In daily life, children and their peers may snatch toys, disagreements, collisions with each other, etc., when children encounter this situation, they will complain to the teacher when they can't solve it on their own, and through the teacher's intervention, even a smile or a word can be solved.

Reward-seeking complaints: Usually children with a strong desire for trust in the class complain in order to get praise and praise from the teacher or expect attention from the teacher.

Follow-the-trend complaints: This is a very typical kind of complaint among kindergarten children, children feel new or imitate their peers, when a child complains to the teacher, other children also follow the trend of complaints.

Declarative complaints: This is the most common and frequent complaint behavior among young children. Although the content of the children's complaint is a small matter, it is just to let the teacher know his behavior, even if he does not get the teacher's response, he will say it so that the teacher can hear it, and the purpose of the child's complaint will be achieved.

Toddlers

Toddler refers to a 1-year-old child who has passed infancy and entered early childhood. Young children have developed new physically, neurologically, psychologically, and intellectually. Children with motor development are already able to walk, and this change has broadened the child's horizons.

He wants to test sell the spike wheel to dress himself, pick up the socks and know how to wear them on his feet, pick up the watch and put it on his hand, give him a banana and peel it himself. All this shows that the child's sense of independence is increasing.

Complaining is a common behavior of young children, because of their limited social communication skills, when they encounter conflicts and conflicts, they cannot be resolved through negotiation, help and humility, so they turn to teachers to solve them. This kind of complaint actually reflects the fact that the young children are constantly comparing the behavior of other children with the rules of conduct that teachers often teach them, and have taken the initiative to develop a certain moral experience. However, children's frequent complaints about each other can easily lead to mutual resentment among peers, and also interfere with the normal activities of teachers, and at the same time develop the bad habit of children relying on teachers for everything and not being able to solve problems independently.

Therefore, teachers should start from two aspects in dealing with children's complaints: on the one hand, listen to children's complaints and solve children's conflicts and conflicts. On the other hand, teachers should cultivate children's ability to solve problems independently and teach them problem-solving skills.

Here's how to properly view a child's complaining behavior:

1. Pay attention to children's complaints and welcome children's complaints.

Children's love complaints are a common phenomenon at their age, teachers should not be afraid of children's complaints, in a positive sense, children's complaints are a manifestation of their pro-society, therefore, teachers should reprimand and welcome children's complaints at work, when encountering children's complaints at work, you can stop first Don't be in a hurry to cut off or be impatient, smile will let yourself and children be relaxed, to be patient to guide and help children, as long as teachers can pay attention to children's complaints, and guide them in an appropriate way, It is believed that these good psychological qualities of young children will be developed.

2. Listen carefully to the children's complaints, and understand the reasons to "prescribe the right medicine".

When encountering children's complaints, teachers should listen patiently, investigate carefully and comprehensively, investigate the reasons for quarrels and accusations, find out the reasons for complaints in detail, and choose appropriate treatment methods for specific problems. The following are examples of individual types for analysis:

1), the children who report the complaint, they show their excellence in the way of exposing and reporting others, the purpose is to please the teacher, show themselves, the teacher encounters this situation, it is not appropriate to encourage, let alone criticize another child in front of the "complaint" child, you can say to the complaining child in this trembling way: "You know that he hit someone wrong, this is very good, then what do you think can help him?" "Peizheng.

2) Reward-seeking complaints, which is a common mentality of children, because children's complaints are often praised and affirmed by teachers. Teachers should not be encouraging.

3) Defend yourself in the complaint, at this time the teacher should distinguish the responsibility, the punishment will not be tolerated, and at the same time, let the child who thought that he would be fine if he sued others; It's not right to put the blame on someone else.

4) Protecting the weak and complaining, which is a manifestation of the development of children's moral consciousness, teachers should regard it as a gratifying imagination, and should be affirmed and encouraged in a timely manner, and then should be seriously guided, and discuss with children how to solve these problems.

3. Cultivate children's ability to solve problems independently, reduce complaints and organize children's cartoons, listen to stories, etc., purposefully guide children to evaluate the behavior of the tasks, improve their ability to discriminate, and then reduce children's bad behavior.

In order to reduce children's complaints, the purpose of children to kindergarten is to develop their abilities, understand society, interact with peers, learn communication skills, and learn to solve conflicts around them. Therefore, it is very necessary to cultivate children's ability to solve problems independently and reduce the behavior of complaining.

Young children complain of several typical behaviors:Chen Da's psychological complaint: For example, during recess, the teacher asked the children to line up to go to the toilet, and the children went to the toilet one after another, and washed their hands after going to the toilet, but the Xiaopeng children were playing in the water, and then the Xiaoyu children hurriedly said to the teacher:

Teacher, Xiaopeng is playing in the water and the floor is wet. In this case, it can be seen that when Xiaoyu's children see that other children have violated the rules or the teacher's regulations, they will be very dissatisfied, and they will complain to the teacher, hoping that the teacher will correct the child. As they grow older, they develop a sense of morality, and they are able to measure the behavior of their peers by some moral standards.

2. Tentative psychological complaints: children's love complaints are affected by the teacher's evaluation criteria. Many young children are very intelligent and will use a tentative mind to understand the teacher's brief view on the matter, and then they will act according to the teacher's attitude.

If you don't care about his complaint and ignore it, then he may feel safe and bold to join them, on the other hand, if the teacher stops the accused children, then he will not participate and of course he will not be criticized.

3. Seeking help for psychological complaintsToday's children are basically only children, and their parents' treasures are ready for them. It has developed a strong dependence, self-centeredness, willfulness, and reluctance to play with other children.

Children's complaints are frequent, mainly because their interests have been harmed.

For example, "Teacher, so-and-so keeps talking when he reads a book", "So-and-so is playing with hand sanitizer when he washes his hands", "So-and-so is not envious and fun when he plays with toys" has become the main content of children's complaints.

When children keep complaining, how should we teachers deal with it? First of all, we need to learn to listen patiently, understand and respect our children. When a child comes to complain, we need to listen patiently to the child and understand the reason for the change, rather than perfunctory.

Sometimes when we are very busy, the child comes to complain, and it is often easy to feel impatient, which is why we need to constantly regulate our emotions and calm down to listen to the child.