What are the etiquettes of treating people and guests, and what are the etiquettes of hospitality

Basic etiquette for hospitality.

2. When guests come in, they should stand up and greet them warmly. If your home isn't clean and tidy enough and looks messy, do something necessary. tidy up and apologize to the guests;

3. The tea must be served with both hands and placed on the right side of the guest. If it is very hot in summer, hand over a fan, or turn on an electric fan;

4. When you are eating, you should warmly invite the guests to eat together. After eating, guests should be given hot towels and hot tea should be exchanged;

5. Accept gifts from guests, and you should thank them;

6. When introducing each other to the host or guest, the name and position must be clear word by word, and the young person must be introduced to the old person first;

7. When the guests come, if they happen to have something to do and can't accompany them, they should greet them first, apologize, and arrange for their families to accompany them, and then go to do their own things;

8. The guest insists on going back and does not reluctantly stay;

9. Sending off guests should go outside the gate and walk behind the elderly;

10. When you break up and say goodbye, you should say "goodbye" or "go slowly".

Be good at talking to guests appropriately in reception. Pay attention to the etiquette of conversation when talking, be sincere, do not look at the watch frequently, and do not appear tired or impatient. When there are guests present and the husband and wife disagree, the husband should respect the wife's opinion, and the child should wait until the guest has left.

In short, during the whole process of the visit, the guest should feel that the host's family is a harmonious, warm, civilized and cultivated family.

In the process of family reception, the best position should generally be given to the guest to sit, which we often refer to as "upper seating". The upper seats in the living room are generally more comfortable seats, higher seats, seats on the right, and seats facing the main entrance. Once a guest is seated, they are no longer advised to change seats.

If the visitors are relatives and friends, they can be informal and intimate, and casual ones will appear more intimate; If the visitor is a teacher or leader, he should pay attention to etiquette and not be rash or casual.

Guests are invited to offer tea immediately after they are seated, and they can ask in advance whether they prefer tea, coffee, or other beverages. If you want to serve a snack, you should serve the dim sum before serving tea. Pay attention to the water temperature should not be too hot when serving tea, so as not to accidentally burn the guests.

At the same time, there are more than two guests, the color of the tea should be even, and with the tea tray to be served, the left hand holds the bottom of the tea tray, the right hand holds the outer edge of the tea tray, and the tea is served according to the generation or status. Generally, the elderly are respected first, and those with high status are respected. If it is a snack, it should be placed in front of the customer's right, and the tea cup should be placed on the right side of the snack.

When pouring tea, you should pay attention to the tea poured seven points full, and when serving tea, you should say "I'm sorry" to the people present, and then serve the tea with your right hand, from the right side of the guest, with a smile on your face, both hands, and eyes on each other, and say "please drink tea". Be careful not to hold the cigarette holder directly with your hand, and do not force the guest to smoke if he does not smoke. When lighting cigarettes for guests, do not light three cigarettes at a time.

If you want to serve fruits, such as pears and apples, you should peel them and hand them to the guests. Watermelon, pineapple, etc. should be peeled, cut into pieces and served to guests on a fruit plate. If peeling in front of the customer, the knife should be facing inward, and care should be taken not to touch the flesh with your hands.

If another friend comes during the reception process, you can briefly introduce the reception together. If you need to talk to one of them, you can be honest with the other party and have someone else receive you, arrange recreational activities for the first guests, and try not to make guests wait too long. In case the host has something urgent to do, he should explain and apologize to the guest.

If it's summer, turn on the air conditioner and bring a fan and cold drinks. All members of the host's family should greet everyone who comes warmly, sometimes with a nod of greeting. When the host accepts the gift from the guest, he looks at the other person with his eyes and accepts the gift with both hands, and also expresses his gratitude

Why be so polite and let you break the bank. "The traditional Chinese custom is to take the gift without opening the package, and wait for the guest to leave before opening it.

Etiquette that needs to be paid attention to when serving guests. Etiquette exists in all aspects of life, etiquette is the embodiment of good quality, when receiving guests we need some hospitality etiquette, so that guests can have a good impression of us. Next, I will take you to learn more about the needs of hospitality'Manners.

1. Clean up your home, such a dirty home is not suitable for receiving guests, and you will feel embarrassed if you are rude to others.

2. When the guests arrive, they should go out to greet them, so that the guests feel welcome and happy. Don't be too quiet and shy to say hello.

3. Arrange for guests to sit down, don't let guests scatter everywhere, if the stool is not enough, find it in time so that everyone can sit down.

4. Serve tea to the guests, and if there are men, they also need to hand over cigarettes and prepare the ashtray. Bring out the sweets and fruits that you prepared first. Make guests feel like you are a hospitable host.

5. If you want to eat, you should pay attention to the care of the elderly and children, and take into account the needs of guests. The cooking method and taste should be appropriately changed to make it easier for guests to eat.

6. When the guests leave, they should be tactful and sincere, and thank the guests for the gifts. You can also give a certain gift in return.

7. Send the guests out of a distance and leave happily. Don't stand at the door of the house, don't go out, and don't want to send it away. This will make guests feel unwelcome.

Common sense of etiquette for receiving customers

In terms of receiving guests, it can be considered from three aspects: before the guests come, during the reception of the guests, and when the guests have to go.

If you know that you want to receive, it is best to know the surname and identity of the other party, so that it is easy to call when you receive it.

Seeing the guests, he nodded his head actively.

The boss is not there, you need to bring guests to meet the boss, know how to lead, and pay attention to language and gestures in leading.

When you bring a guest to the boss's office, you should take the initiative to leave.

When entering the boss's office, even if the door is open, take the initiative to knock on the door.

When pouring water, pay attention to the back of the guest, say hello before pouring, and say hello after pouring it back.

When the water in your hands is almost finished, take the initiative to refill the water, but don't renew it too often, usually just refill it twice.

If tea is also available, ask the guest if they want to see plain water or green tea (if green tea is available) before pouring the water.

If the boss personally sends off the guest, you don't have to follow the guest, but you should nod and smile when you see the guest.

Appearance. Appearance refers to a person's appearance, which is the appearance embodiment of a person's spiritual outlook. A person's hygiene habits and clothing are closely related to the formation and maintenance of a dignified and generous appearance.

1. Hygiene: Cleanliness and hygiene are the key to grooming and beauty, and the basic requirements of etiquette. No matter how good you look or how luxurious your clothes are, if your face is full of dirt and smells, it will inevitably destroy a person's beauty.

Therefore, everyone should develop good hygiene habits, do sleep and get up to wash their face and feet, brush their teeth in the morning and evening, after meals, wash their hair and bathe frequently, and pay attention to grooming and changing clothes. Don't be in front of people"Cleaning personal bathroom.

Raw"。For example, picking teeth, picking nostrils, picking ear droppings, manicures, rubbing mud and dirt, etc., these behaviors should be avoided by others, otherwise, no. Only ** view, and do not respect others.

When talking to people, keep a constant distance, do not make too loud noises, and do not splash at the mouth.

Hospitality etiquette includes seating etiquette, mutual etiquette, tea ceremony, conversation etiquette, and escort etiquette. Seating etiquette: If you are an elder, a superior or a junior, you should ask him to sit on the seat, and the master should sit beside him.

Mutual etiquette: If the guest is visiting for the first time, the family should be introduced and greetings should be exchanged. Then go to make tea, hand out cigarettes or bring out fruit to entertain guests.

Hospitality etiquette includes seating etiquette, mutual etiquette, tea ceremony, conversation etiquette, and escort etiquette.

1. Seating etiquette: If it is an elder, a superior or a junior, he should be invited to sit on the seat, and the master should sit aside to accompany him, and if he is a junior or subordinate, please sit casually.

2. Mutual etiquette: If the guest is visiting for the first time, they should introduce them to their families and exchange greetings. Then go to make tea, hand out cigarettes or bring out fruit to entertain guests.

3. Tea etiquette: In family hospitality, tea for guests is an important part of hospitality. Even if it is a clean tea cup that is usually spared, it should be scalded with boiling water again, and the tea should be made with boiling water.

4. Conversation etiquette: When talking, it is necessary to stick to the theme, and the conversation between the visitor and the host is purposeful, so the conversation should focus on the theme and do not deviate from the topic.

5. Escort etiquette: Escort is a common etiquette in the process of receiving and bending. When accompanying guests to visit, visit, and tour, it is necessary to pay attention to the following aspects:

First of all, it is necessary to make arrangements in advance in the reception plan and familiarize yourself with the situation in advance so that you can give a detailed introduction to the guests. Secondly, it is necessary to observe the time, make sure that the clothes are neat and tidy, and arrange the transportation matters.