How much impact does a bad review have on the delivery guy?

A good review can't increase the salary of the takeaway brother, if there is more praise, the merchant will naturally let them take more orders, which is also an affirmation of their work, so as to indirectly increase the salary level, and a bad review is very troublesome, as long as there is a bad review of 100% praise, it is not perfect, and the merchant will not let the takeaway brother with more bad reviews take orders, which may also lead to them having no order and no income. So comparing hearts to hearts, they are really not easy, no matter the summer or summer, they are rain or shine, and the young people who are also fighting for their families hope to care for them a little more.

Bad reviews are not all bad, and I will also urge the takeaway brother to work more professionally, so that they can improve their skills and not spill the rice, and not let the rice cold because of overtime. After all, the customer pays and should receive the equivalent service.

Bad reviews depend on the situation, 90 bad reviews are because they are slow, and some will be given if they don't time out. But the overtime orders of 80 are all because the merchant is slow to deliver meals. There are also 10 because the customer's place is not easy to find and marked wrongly, resulting in the following orders are also easy to time out.

It doesn't really take a few minutes for the rider to ride the bike. Riders are also here to earn money, it is impossible to run only one single, the most basic situation is that the rider has 3 singles and no more than 5 kilometers of singles to be considered good. More than 5 kilometers, the average rider takes 1 hour to go back and forth, and it may take longer, only 15 yuan.

Think about it, this requirement is only 150 yuan the next day, and it will take 10 hours to run.

A serious bad review may result in the rider not being able to pick up the order for the next 48 hours! A ** complaint may deduct 500 to 800 delivery revenue from the rider! If it weren't for the rider being too hopeful!

In fact, they are more anxious than the guests! Running for their lives! It's really weird, you can only blame the platform for sending orders indiscriminately!

The rider picks up or doesn't pick up!

One of the most direct effects is the deduction of wages, which is often directly linked to interests The most stinging nerves, simple and crude but effective.

Your bad review will make his bad service loss, let him know that he will be scolded if he doesn't do well, spur him to work better, and improve his business ability.

A bad review is not only a negative for the delivery person's work, but the company will also give them a big penalty financially.

Human beings always want to show their love by showing pity for people with lower social status than themselves, thinking that a bad review has a lot of impact on others, forgetting that this is a normal right of their customers, and just comment truthfully.

I only know that once I left a message to evaluate the takeaway brother 10 minutes later than the scheduled time, but it is understandable, and then the seller specially called me ** to inquire about the situation and offered to send coupons, I didn't expect to bring such a big impact to the takeaway brother.

Objective evaluation can give normal feedback to the enterprise, which is more conducive to improving services, so as to ultimately benefit customers and a benign interaction.

There is no need to speculate from your own point of view, the takeaway brother is just working, isn't it normal to implement rewards and punishments according to the company system?

The most important thing is to affect the rider's dispatch rate, the lower the praise rate, the lower the dispatch rate.

First of all, it will deduct money, but the punishment standard for each site is different, when I was doing Meituan in a small eighteenth-tier city, one was a deduction of 20, and the second one was directly deducted 40, if there were 2 bad reviews a month, 60 yuan would be deducted, and so on.

The unit price is one yuan per order, and a bad review is equal to 5 orders for free, which is still very painful for riders.

Not only that, but the day after receiving a bad review, the rider also needs to go to a meeting to criticize and educate.

Because Meituan's sites will also be rated among each other, too many bad reviews seem to have a certain impact on the site.

Some takeaway sites or platforms have a reward mechanism, and after the order volume reaches a certain number, you can get additional bonuses, and the following are the two most important factors that affect the number of orders.

The personal qualities of the delivery staff: good physical strength, fast climbing, familiar with the address, compared with the industry, can improve their delivery speed in a small amount. Hard-working and hard-working is the most important quality that affects the number of orders, and the amount of orders needs to be grinded out by time and perseverance.

The speed of food delivery is the most important factor affecting the ease of order delivery. There is a big difference in the delivery speed between different businesses, and some merchants will have a slow delivery speed due to factors such as complex production processes.

As a delivery person, from time to time I will encounter the special situation of the merchant's card meal, and the order will ask for a few particularly simple dishes, and the merchant will drag all the orders on the rider's hand for forty or fifty minutes, and the meal will not be delivered.