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If you forget your password, you can use your phone as follows:
1. First of all, put the mobile phone in the shutdown state;
2. Press and hold the "Power Button" and "Volume Up + Button" at the same time to turn on the phone (Note: Enter the recovery mode, then my phone will appear a "!"). and the "mobile phone" logo);
3. Next, press the "power button" three times in a row, be sure to be slow, when pressing the third time, do not let go, and then press "Volume Increase +" (my mobile phone enters the menu option);
4. Select the option "Wipe Data Factory Reset" (Note: Use the "Volume Switch" button to select the menu options, and the "Power Button" is the confirmation button);
5. After entering the "wipe data factory reset" option, check the "yes--delete all user data" option, press the power button to confirm, and it's OK (Note: After the cleaning is completed, the system will return to the menu options);
6. After returning to the "Menu" option, check "Wipe Cache Partition" to clean up the cache partition in your phone, and press the "Power Button" to confirm (Note: This step can be selected or not);
7. After returning to the "Menu" option, check "Reboot System Now" (reboot the phone), and press the "Power Button" to confirm (Note: there is no ** lock after the system restarts);
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If you have forgotten your password on the lock screen, we recommend that you enter the wrong password five times in a row on the lock screen, then click Forgot Password, and then reset the password according to the bound password.
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It is recommended that you enter the wrong password five times in a row on the lock screen, then click Forgot password, and then reset the password according to the bound security question.
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If you have forgotten your lock screen password, you can do the following:
First of all, remember carefully whether you have changed your password, or if you have been changed by friends or family. If you still can't unlock after retrying multiple times, try the following steps.
Situation 1: I forgot the lock screen password but can use my fingerprint to enter the desktop
1. After backing up your data, connect to the network, enter the cloud service - log in to your account - find the device - open "Find device", and use other devices to open the vivo cloud service web link.
Enter the vivo account password - find the device - clear the device - click "OK" to reset and erase all the data, thus clearing the lock screen password.
Situation 2: I forgot the lock screen password and cannot enter the desktop
1. If you enter the wrong password multiple times, there is no "Forgot Password" option
1) Turn the machine off, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; If the "Find Device" function is enabled, you need to verify the vivo account password after restarting.
2) If you have enabled the Find Device function, you can try to use another device to open the vivo cloud service web link.
Enter the vivo account password - find the device - clear the device - click "OK" to reset and erase all the data, thus clearing the lock screen password.
2. If you enter the wrong password multiple times, there is an option to "forget the password".
Enter the lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password; If you have forgotten the answer to the lock screen security question, you can enable the Find Device function before, and you can try the cloud service to clear the data and reset the password.
Note: If you have enabled Find Devices, if the network is stable, you can go to the vivo cloud service webpage - Find Devices - for "Data Backup" (only contacts, schedules, atomic notes, notes and other data can be backed up, and backup**, **) is not supported);
Situation 3: If you cannot reset the lock screen password by clearing all data, please bring the device, ID card, and purchase voucher to the vivo customer service center for processing.
Note: "Erase All Data" will restore the phone to its initial state, delete all data in the system space of the phone, including account, system and application data and settings, and installed apps, please back up the important data on the phone before operation.
Situation 4: If you forget the vivo password, you can enter the vivo official website vivo**app--my--**customer service or vivo official website web version--slide bottom--**customer service, enter manual customer service to enter the consultation appeal.
Customer service center address: Enter vivo official website vivo**app--my--outlet query or vivo official website web version--bottom of the bottom -- service support--service outlet inquiry--select the province and city to query the customer service center address.
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vivoy66 mobile phone forgot the lock screen password can not be unlocked, you can enter the wrong lock screen password 5 times in a row in the password input interface, click "forgot password" on the screen. Enter the answer to the password question, and the screen will prompt "Authentication successful, please reset password", you can set a new lock screen password, and then use the new lock screen password to unlock the phone screen.
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If you forget your password, you can use your phone as follows:
1. First of all, put the mobile phone in the shutdown state;
2. Press and hold the "Power Button" and "Volume Up + Button" at the same time to turn on the phone (Note: Enter the recovery mode, then my phone will appear a "!"). and the "mobile phone" logo);
3. Next, press the "power button" three times in a row, be sure to be slow, when pressing the third time, do not let go, and then press "Volume Increase +" (my mobile phone enters the menu option);
4. Select the option "Wipe Data Factory Reset" (Note: Use the "Volume Switch" button to select the menu options, and the "Power Button" is the confirmation button);
5. After entering the "wipe data factory reset" option, check the "yes--delete all user data" option, press the power button to confirm, and it's OK (Note: After the cleaning is completed, the system will return to the menu options);
6. After returning to the "Menu" option, check "Wipe Cache Partition" to clean up the cache partition in your phone, and press the "Power Button" to confirm (Note: This step can be selected or not);
7. After returning to the "Menu" option, check "Reboot System Now" (reboot the phone), and press the "Power Button" to confirm (Note: there is no ** lock after the system restarts);
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We enter the recovery mode of the vivo phone to clear the data.
Our vivo phone is locked, so in the state of shutdown, keep holding down the power button and volume button to enter vivo's recovery mode system.
In the recovery mode of vivo mobile phone Qingjian, select Clear Data clearly, and we will clear the application data of the phone.
Then restart your phone, enter the newly unlocked password in the screen passcode and you're good to go.
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