Airline baggage does not arrive on time

OK. According to the relevant regulations, if a passenger feels that his baggage has not arrived at his destination on time or has been damaged or lost, he or she can declare to the baggage service counter in the departure hall and the airline will do its best to assist the passenger. If the passenger's baggage is insured, the airline can provide the passenger with the relevant documents to help the passenger claim against the insurance company.

Passengers applying for compensation for damaged baggage must submit a written claim to the airline within 7 days of receipt of the checked baggage. According to the airline's regulations, if the value of the baggage on domestic flights is less than 100 yuan kg, the compensation will be based on the actual value of the baggage. The one-time compensation for baggage delay on international flights is RMB 300 for economy class, RMB 400 for business class and RMB 500 for first class.

It is possible to make a claim.

Standard of Baggage Delay Compensation Fee:

Domestic routes: At present, regardless of the class of service, each passenger will receive a one-time compensation of RMB 100.

For international routes, the requirements of each carrier are different, if limited"Temporary living compensation"If it is not enough to compensate for the loss caused by the delay of baggage, the passenger shall provide proof of consumption, and after assessment by the carrier, it shall be handled in accordance with the provisions of international conventions.

We took a Finnair flight and haven't received our luggage for 4 days, can we make a claim?

According to Article 51 of the Rules for the Carriage of Passenger Baggage by Civil Aviation of China:

The amount of compensation for total or partial damage or loss of the passenger's checked baggage shall not exceed RMB 50 per kilogram. If the value of the baggage is less than 50 yuan per kilogram, the compensation shall be based on the actual value. Excess baggage fees collected will be refunded.

The weight of the passenger's lost baggage is calculated based on the actual weight of the checked baggage. If the weight cannot be determined, each passenger's lost baggage shall be compensated up to the free baggage allowance enjoyed by that passenger.

If the value of the passenger's lost baggage has been declared, the compensation shall be made according to the declared value of the airfight, and the declared value surcharge will not be refunded. If the declared value of the baggage is higher than the actual value, compensation shall be made according to the actual value.

In the event of damage to baggage, compensation shall be made according to the reduced value of the baggage or the cost of repairing the baggage shall be compensated. If the Passenger's self-care baggage and carry-on items are lost due to an incident that occurs during embarking or disembarking from the aircraft or on board the aircraft, the maximum amount of compensation borne by the carrier shall not exceed RMB 2,000 per passenger.

For domestic segments of international carriage, baggage compensation shall be handled in accordance with the applicable baggage compensation regulations for international transportation. After the lost baggage of the compensated passenger is found, the carrier shall promptly notify the passenger to collect it, and the passenger shall claim his or her baggage and refund the full amount of compensation. The compensation fee for temporary daily necessities of Qin You is non-refundable.

If the passenger is found to have committed obvious fraud, the carrier shall have the right to recover the full amount of compensation.

Article 52 provides:

If the passenger loses or damages his/her checked baggage, he/she shall file a claim for compensation with the carrier or the carrier within the statutory time limit, and attach the ticket (or photocopy), the identification coupon of the baggage tag, the Baggage Transportation Accident Record, the certificate proving the contents of the baggage and the certificate of suspicion and other relevant certificates.

If the airline does not compensate for the damage to the baggage, you can take legal means to solve it, and the application period is best not more than 7 working days. The airline is liable for damage to the suitcase or items in the baggage during the check-in process if it is found to be the result of the airline's negligence or brutal handling. There are four types of compensation claims that can be made by general passengers:

Trade-in, return-and-buy, repair reimbursement or cash compensation. The airline will compensate the baggage at its discretion based on the depreciation and damage. If there is no compensation, they can apply for legal aid.

Legal subjectivity1. How to compensate for the loss of checked baggage 1. After arriving at the destination, if you find that your checked baggage is missing, go to the baggage inquiry office at the airport first. 2. If the whereabouts of the baggage cannot be inquired, you should immediately take the ticket (e-ticket), boarding pass, baggage tag and ID card to the baggage inquiry office at the airport to report to the elderly, cooperate with the staff to fill in the "baggage transportation accident registration form", and then discuss the follow-up compensation with the airline after clarifying the situation. 3. In the process of consignment, if the luggage or baggage items are damaged, if it is found to be caused by the airline's negligence or brutal handling, the airline shall bear certain liability for compensation.

In general, passengers can claim the following four types of compensation: trade-in, return-in, repair reimbursement or cash compensation. The airline will compensate the baggage at its discretion based on the depreciation and damage.

Sakura Prefecture II. Laws on Loss of Checked Baggage 1Article 117 of the Civil Aviation Law of the People's Republic of China The shipper shall be responsible for the correctness of the description and declaration of the cargo filled in on the air waybill. The shipper shall be liable for compensation if the description and statement filled in on the air waybill are inconsistent, incorrect or incomplete, causing losses to the carrier or other persons for whom the carrier is responsible.

2.Article 824 of the Civil Code [Liability for Damage or Loss of Passenger's Carry-on Belongings] If the passenger's carry-on items are damaged or lost during transportation, and the carrier is at fault, it shall be liable for compensation. In the event of damage or loss of checked baggage, the relevant provisions on cargo transportation shall apply.

Legal objectivityAccording to Article 577 of the Civil Code, if one of the parties fails to perform its contractual obligations or the performance of its contractual obligations does not conform to the agreement, it shall bear the liability for breach of contract such as continuing to perform, taking remedial measures or compensating for losses.

Legal analysis: Take the suitcase to the baggage inquiry office at the airport and communicate with the staff: my suitcase was damaged, and the staff will immediately understand what you mean as the staff will take pictures of the damaged place, and you need to provide the original ID card and boarding pass.

Legal basis: Civil Procedure Law of the People's Republic of China

Article 17: Basic level people's courts have jurisdiction over first-instance civil cases, except as otherwise provided by this Law. Article 18: Intermediate people's courts have jurisdiction over the following first-instance civil cases: (1) Major cases involving foreign interests, (2) Cases that have a major impact in the jurisdiction, and (3) Cases that the Supreme People's Court determines are within the jurisdiction of the Intermediate People's Court.

Article 119:Litigation must meet the following requirements: (1st draft) the plaintiff is a citizen, legal person, or other organization that has a direct interest in the case, (2) there is a clear defendant, (3) there are specific litigation claims, facts, and reasons, and (4) it is within the scope of the people's court's acceptance of civil litigation and the jurisdiction of the people's court receiving the lawsuit.