How to deal with complaints at work

How to deal with employee complaints.

Step 1: If you want to deal with all kinds of complaints, you must first accept and understand the complaints of employees. Complaints cannot be completely eliminated, and such a mentality must be had, otherwise it will not be possible to deal with complaints at all.

The reason is very simple, however, the company always hopes that employees will work more with less money, employees will always hope to get more money without working, leaders will always hope that subordinates will obey their words, subordinates will always hope that leaders will take care of themselves, colleagues will always feel that they are better than others, and take less money than others, such a mentality will always exist, so there must be an accepting mentality. Many companies always want everyone to work happily and without complaints, this kind of company does not have in the world, if there is no complaint as the direction of efforts, it will make the company's development worse and worse.

Step 2: Multi-faceted and more objective understanding of complaints The root causes of complaints are diverse, and under normal circumstances, people will magnify the aspects that are unfavorable to themselves to complain, and ignore many conditional factors. For example, employees like to complain about why the leader gave me this job, and ignore that the leader may not let him do the work, but to give him his own experience and foundation, and provide employees with the opportunity to learn, which will only magnify the tiredness of this work, and do not add more money, etc., for example, employees will constantly complain about their low salary, but never think about their own ability and the company's plan for him in the later stage.

There is only one result of complaining, but there are many reasons, in the company is more wonderful is a kind of complaining alliance relationship, when several employees are complaining, and another employee does not participate in complaining or speaking for the company, the employee will be pulled away from the relationship, so many people although there are not too many complaints in their hearts, but in order to get by on the surface, they will also casually say some complaints to deal with things, you may say that since he is not willing to complain, why not say it directly, or directly reflect it to the leader? It's very simple, just say that everyone will isolate him, and the result of reflecting to the superiors is unpredictable. Therefore, when you hear a complaint, you need to know that the generation of the complaint is a complex process, not as simple as what you hear, you need to understand more, listen to more people's opinions, conduct multi-layer analysis, and then make a final judgment.

Step 3: The reasons for complaining need to be distinguished According to the above, the reasons for complaining can be divided into two kinds, one is routine complaints, such as employees feel that the salary is low, work hard, etc., if this type of complaint is only occasional, and it is not a very intense state, it is a regular complaint, just need to communicate and talk about it, because we all know that this kind of complaint cannot be eliminated. The second kind of complaint is sudden complaint, which is the focus of our attention, this kind of complaint is due to some recent system changes, the occurrence of temporary events, the leader or the company has made certain actions after the complaint, this kind of complaint can best reflect the impact of the new thing on everyone, but also the most reflective of the new thing itself problems.

For the sake of paying wages, don't get tangled.

If an employee complains, the boss should first understand the root cause of the employee's complaint, and then deal with it according to the situation.

There are several situations in which an employee may complain about emotions:

1. Low salary: The boss can adopt a certain proportion of floating salary system according to the work performance of employees and the economic benefits of the enterprise;

2. Working environment: The working environment will have a great impact on the emotions of employees, such as noise, pollution, temperature, etc., which require the boss to study with the science and technology department according to the specific situation and the nature of the work, solve it as soon as possible, and give the employee a better answer;

3. The strengths of employees have not been brought into play: burying talents is not only a personal sorrow, but also a loss for the enterprise. Bosses should understand the skills that employees have and can be redeveloped.

4. Contradictions between employees: the boss should deal with them according to the situation and rules and regulations, and cannot be partial;

1. Listen to complaints.

Complaining is nothing more than a vent, when you find that your subordinates are complaining, you can find a separate environment for him to complain without scruples, all you need to do is listen carefully. As long as you can get him to complain in front of you, you're halfway to the job because you've gained his trust.

2. Find the reason.

In addition to understanding the cause of the incident from the complainant, the manager should also listen to the opinions of other employees. Managers should refrain from making any comments or comments until the matter is fully understood, because if you speak too soon, it may make things worse.

3. Communicate effectively.

By listening, by understanding the cause of the complaint, you have a clear understanding of the incident of complaining, and at this time, you can solve it by communicating with the complainer on an equal footing.

As a manager, you need to guide the complainant to think about the matter itself, and then answer the complainant's questions carefully and patiently, and criticize the employee's unreasonable complaints in a friendly manner. Doing so can basically solve the problem.

4. Deal with it decisively.

It is important to note that complaining is contagious and a negative effect, so you need to take timely measures to deal with it as fairly and strictly as possible to prevent the negative impact from further expanding.

How to stabilize employee emotions.

Calm down your employees' emotions first. Since employees have the courage to talk to you, it means that employees are experiencing confusion and dissatisfaction in their jobs or other aspects. As a manager, it is imperative to calm the emotions of the employees first, give enough respect and patience to the employees, and let the employees slowly tell the truth.

Managers should express their concerns about employees in a sincere manner and gentle language. The use of inquiring expressions and friendly body language in everything will greatly soothe the employee's psychology.

Listen patiently to what your employees have to say. When people are emotional, most of the time they speak incoherently, and the language loses its coherence, at this time, as a manager, you must be patient, listen carefully to the beginning and end of the whole incident, and timely take a few of your doubts and unclear places, and ask the employee when he replies emotionally.

Lock down the problem and don't have one question spawning another. Keep your employees' problems within a certain scope and don't get involved in other issues that have nothing to do with them. Avoid extraneous branches, wave after wave.

At work, if employees are found to have negative emotions such as complaints about the company, managers should first control their emotions, first empathize, carefully analyze the reasons for employees' negative emotions, and find positive factors from them. Finally, help employees to achieve emotional transformation, so that they can actively engage in work with the right understanding.

If you're surrounded by a colleague who likes to make small talk a lot, it's okay to cooperate occasionally, but when you're busy with something important, you need to consider strategies to limit interaction with them. For example, you could tell a colleague that I have a document that needs to be completed today, or that I have to have a meeting in 10 minutes, and tell them bluntly that I can't make small talk with them. Limiting contact with colleagues in this way can also reduce the stress and anxiety you may feel when interacting with them.

2.Some colleagues consider themselves jack-of-all-trades?

Sometimes, we also come across people who think they know everything. When working with these types of colleagues, you may find that they don't know everything, but they always appear to know a lot and talk a lot. If you meet a colleague who pretends to understand, you can follow his topic and continue to ask for relevant details, and when they don't come out, maybe they will retreat.

3.A colleague who just keeps complaining?

As for complaining and negative colleagues, it is likely that you will also be trapped in negative emotions, so you should try not to participate in their conversations and not belittle them in particular. Know that everyone has their own emotions to express, you can stay away from those complaining colleagues, keep your mind calm, and focus on your work. However, if they criticize you for not joining, defend yourself calmly and leave immediately, because reducing interaction with this type of colleague is the most important thing.

1.Understand the root cause of employee complaints, any complaint has **.

2.Pay attention to the complaints of employees, as the manager of the team, belong to the moment, and when employees complain, we must first pay great attention to it.

3.On the basis of equal and reasonable communication, 80% of employees' complaints are complaints about trivial matters or complaints about unreasonable situations.

4.Be honest in the employee's complaints, if you find that the employee's complaint is correct, you do have some problems in management, and you should correct it yourself in time.

Generally, the negative emotions of a company's employees are caused by the company's leadership. When discovering such problems, leading cadres should first reflect on whether the policies and management methods they have introduced are simple, rude, and one-size-fits-all, whether the promised bonuses and overtime pay are paid in full, and whether the distribution is reasonable.

It is necessary to pay attention to team management, the team is the smallest management body and the most basic cadre management, the company's policies, rules and regulations are implemented here, if the employment is improper, there are small gangs, gangs and factions will inevitably cause honest people to get due remuneration but be oppressed by the serious consequences.

In short, no matter how big or small the management is, managers should often go to the workers to understand their suffering, listen to their demands, care about their concerns, and solve their difficulties in order to carry out the company's work normally

Don't draw a big pie, say what you can do, and don't open your mouth if you can't do it. Otherwise, employees will lose trust in the boss and slack off passively, what good will it do to the development of the company? Less overtime, no performance boss do not complain, to encourage more incentives, set a small goal, about the performance of the small goal is simple and medium, so that the cycle has been, only more benefits employees work motivated.

1. Complaining can make us unhappy. Needless to say, as long as we are dissatisfied, when our hearts are full of complaints, we will definitely be in a very bad mood, and our emotions will plummet.

Second, it is easy to hurt the body. Complaining can cause us to feel down, and when we are in a bad mood, the body's resistance will be correspondingly reduced. As the saying goes, "anger hurts the body", and the resentment that comes with complaining will slowly erode our body.

3. Complaining can only make people feel that you are limited. As soon as you start complaining, you feel that you have been hurt and want to be recognized and sympathized with others, so that people feel that you are a victim and a weakling, and everyone should sympathize with you. There may be ill-intentioned people waiting to see your jokes.

Fourth, complaining is easy to produce negative psychology. If you are often immersed in this atmosphere of complaining, it is easy to have this negative mentality over time, and you will feel that everything is unfair, and you will feel that you are very wronged.

7. Learn to distract and be good at adjusting yourself. If we can still ask ourselves what can be done more effectively, in fact, we will switch ourselves from victim mode to responsible mode, we begin to have the strength to create and change, stand on a new height to see the problem, and be willing to be the master of our own life.

Summary. Hello dear I am happy to answer for you, and you can overcome complaints at work by accepting the reality.

Bill Gates said, "Learn to accept the inevitable reality, learn to deal with the problems caused by defects, and not complain about it." "Look down on the injustices in life.

In the face of unfair people and things in life, it is especially important to learn to be tolerant.

How to overcome complaints at work.

Hello dear I am happy to answer for you, and you can overcome complaints at work by accepting the reality. Bill Gates said:

Learn to accept the inevitable reality, learn to deal with the problems caused by defects, and not complain about it. "Look down on the injustices in life. In the face of unfair people and things in life, it is especially important to learn to be tolerant.

It is especially important to look down on the injustices in life, and learn to tolerate in the face of unfair people and things in life. As long as we can calm down, not be held up by it, and not complain about it, unfairness will naturally turn into fairness. Facing life with a peaceful mind, adjusting yourself in a timely manner, suppressing complaints, and waiting for the right time are essential cultivation for survival.

The workplace is not as simple as school, and it is always full of intrigue and bloody things, which makes people unhappy. Here's how I can resolve your negative emotions at work, I hope you like it!

1. There is no moral evaluation in everything

Children only talk about right and wrong, and adults only look at the pros and cons. Don't worry too much about moral things at work, it will seem that you are very studenty, and you are full of food, and it is even less worthwhile to have negative emotions for this.

2. Accept unfairness

The world is actually fair because he is unfair to everyone. If you feel unfairly treated, then it is very likely that you only see your own "loss" and the "gain" of others, and ignore your own "gain" and the loss of others. If you think about it, the negative emotions will be gone.

3. Accept the existence of privileges

Not getting used to it is a big negative emotion at work. You must know that some people can be talented and mediocre, but they rely on the relationship of their family members to get into the mix. This is also something we can't change, just look at it and look down, don't worry about it.

4. Never bring it into family life

Home is a place of family happiness and work. Don't take it home, let alone vent it to your loved ones, it's unfair to them and a loss to you.

5. Don't show it

Joy and anger are invisible, and they are the workplace manifestations of mature people. Even if you're angry, don't show it easily, especially to those who have a stake. Otherwise, it will be easy for others to see through you, and you will be easily used as a gunman.

6. Self-reflection

Don't blame and complain about some things, and you should also think about whether you have done something wrong. If you don't correct your own mistakes, no matter how much others cooperate with you, you will still have trouble again in the future. Therefore, being strict with yourself and being lenient with others can help you reduce a lot of negative emotions.