How do you write about the hotel s internal process planning?

Hotel Management:

Hotel management strategy. The hotel industry is an important part of the tourism industry, and it is a sunrise industry with the fastest development, the highest degree of internationalization and continuous development since China's opening up. This book covers:

Hotel Concept, Fundamentals of Hotel Management, Front Office Service Management Methods, Room Service and Management Practices, Food and Beverage Services and Practices, Recreation Centers and Their Service Management, Hotel Marketing Management, Hotel Financial Management, Hotel Human Resource Management, etc.

Management process: process management is an indispensable module in the enterprise information management system, which is used to define and control the basic process of data operation procedures, mainly manage the data flow between people or activities when users operate procedures on data, and track all transactions and data activities in the life cycle of a project.

Here are some references:

Operation Process & Standards Department: Engineering Department Position:

Computer room number: ENG-1 Program name: computer room maintenance operation process and standard - room maintenance.

Project process, work standards, key points, hygienic environment.

Prepare the work repair tools.

The staff carries a complete set of repair tools.

Groomed tools.

Maintenance personnel operation steps: work before maintenance.

Maintenance. Closure.

1. Accompanied by the attendant to the room to be repaired. 2. Guest rooms with a "Do Not Disturb" sign on the door are not allowed to enter or disturb at any time. Find another time to repair it.

3. If the guest's room is not hung with "Do Not Disturb", the waiter will knock on the door first, and if the guest is not in the room, the waiter will open the door with the key. 4. If the guest is in the room, after the door is opened, he should introduce himself in a clear voice "disturb the Liangzhi side, engineering department", and only after obtaining the permission of the guest can enter the guest room for maintenance. 5. When repairing a room without guests, Oak does not need to be accompanied by a waiter.

1. If the neighboring house is a guest, it is not allowed to make too much noise during maintenance. 2. If you need to change the network settings and other things in the guest's computer, you must get the permission of the guest. 1. Restore the original state of the guest room and clean up the scene.

2. In the case of the previous paragraph, the guest should say goodbye politely; "Sorry to interrupt, goodbye. ”

When repairing, there should be a waiter to accompany you.

Repairs work quickly and efficiently.

Restore the original state, clean up the scene of emergencies to deal with the failure of the floor equipment, the guest can not go online to explain the situation to the guest first, in the understanding of the guest, if there is a vacant room can be given to the guest to change the room, if not, the damaged equipment should be repaired as soon as possible to ensure the needs of the guest.

Meet the needs of your guests first.

The planning and design of the hotel includes: site selection, evaluation (feasibility analysis), design, construction, preparation, trial operation and official opening.