How to effectively retain your customers, seven ways to retain customers

With the rise of takeaway, whether it is a guy or an aunt, whether it is an uncle or a little girl, in short: the blind and the lame are all doing takeaway, and there are so many diners, resulting in oversupply and grabbing food. So what to do? V x is why you are excellent.

1. Be sure to eat quickly: no matter what the situation, ensure the fastest speed of the meal That is, the one that can be cooked is as cooked as possible, and the ready-made one must be ready-made, and the pressure time must not be controlled, which is the beginning of a vicious circle.

Second, there must be a special pick-up table, the label must be pasted completely, so that it can be packaged, packaged well, and learn how to package the soup, so that the rider is willing to come to pick up the meal.

3. Engage in activities on rainy and snowy days to beat the reputation of your store. Most importantly, this is the best time to retain customers. Why?

What customers look at is **, whether the packaging of the meal is in good condition, and the habit of dependence after the experience. So at this time, you must not hurt the customer, so what to do? You have to do your homework, add the riders' WeChat to the group in advance, call them when you do activities, and you take the initiative to tip, so that the source of customers will not worry, and the delivery will be fast, so as to achieve a virtuous circle.

After a long time, the list is naturally more, and the rider is naturally at your doorstep, which proves that it is okay. But sometimes, it really needs to be raised, and the process of raising is the details-mentality-ways and methods.

Fourth, when there are a bunch of riders at the door, your house will go to heaven....

Here are seven ways to retain customers:

1. Pay attention to the dialogue with customers.

In the process of communicating with customers, don't tell customers that they can't do it. Instead, use some affirmative words, like, rest assured, I'll do my best, or, I need to ask my leader. A businessman who deals in tea drinks has expressed the meaning that if you put it directly, I can't do it, or, this is a problem, throw it to the customer.

Then the customer will immediately lose interest in you.

2. Good attitude.

First of all, we must have a better service attitude, customers like warm service, so we must usually improve the quality of our service, and we must have our own characteristics, you can say more words of praise and praise, so that the other party can listen to it very happy.

3. Put it down later than the customer**.

Running a business, including selling products, is inevitably stressful. Time constraints are also known, especially when connecting with customers, it is easy to make this mistake. Some people are often impatient, and then he hangs up the ** with a bang.

At this time, the customer must be unhappy. Successful businessmen always focus on the customer's feelings, regardless of whether the negotiation goes smoothly or is pleasant.

4. Solve it in a timely manner.

Successful businessmen are very responsible, because they firmly believe that only by being responsible for customers can they gain the trust of the other party, and people will buy their products or services. Therefore, successful businessmen advocate that no matter what the problem is, as long as it is the customer who passes through your hands, you will be responsible to the end.

5. Do not give up on customers.

You may find that some of our clients have a lot of ideas. He had just reached some agreement with him, and he immediately changed his mind again. For such customers, don't give up.

Because savvy businessmen know very well that those who go back and forth are the ones who buy goods. If you are confident in your products, don't be afraid of customers being picky, just deal with them calmly.

6. Consumption return visit.

After the customer buys the product back, we have to make a return visit to see if the purchased product is like it and whether there is any doubt in the process of using it. Care is the most favorite marketing method of customers, and it is the most humane means. If we care about our customers as much as we care about ourselves, they will trust you more and will become your long-term customers.

7. Be consistent.

To let customers know that we not only have high-quality products, we also have thoughtful, enthusiastic, careful service, no matter pre-sale, sale, after-sales service, are consistent.

How to treat customers

Always smile at the customer, even when the other party makes unreasonable demands, a smile can resolve most of the dissatisfaction, hostility and hatred, and a sincere smile can also make the customer automatically give up unreasonable demands. Maintain regular contact with customers, understand their situations and needs, guide customer behavior by meeting customer needs, and influence the company to change policies if necessary.

1. You are the store.

For customers, it is you who are in direct contact, so you are the representative of the store. So:

Conclusion 1: Don't blame the problem on others;

Conclusion 2: If the customer really needs to talk to someone else, then don't push him to someone you haven't notified in advance, but introduce your technician colleagues to the customer personally, and give the customer a reassuring word: "If he still can't satisfy you, please come to me again." ”

2. Always put yourself in the customer's position.

How do you want to be treated? How did you satisfactorily solve the problem you had last time? Put yourself in the customer's shoes and you'll find the best way to resolve such complaints.

3. Words used in any situation.

Instead of saying, "I can't do it," use affirmations such as, "I'll do my best."

Never say "this is a problem" but "there will definitely be a way";

What if a customer asks you for something that is simply not possible? It's simple: put the customer in perspective, and try to say, "This doesn't fit our company routine, but let's try to find other solutions".

4. Say more "we" and less "I".

When the client says "we", he will give the other party a psychological hint: I am with the customer, I think about the problem from the customer's point of view, although it is only one more word than "me", but it is a little more close.

5. Keep the conversation the same way.

Some of our young shopping guides may not pay much attention to this, they are quick to think and talk, and they are as fast-paced as shooting a machine gun regardless of the object, and they can't keep up with the old thinking when they meet customers, and they don't know what you're talking about, which is easy to cause customer disgust.

In sales, we have to receive a large number of customers every day, and some of these customers never return, and some customers will re-enter the store. We all want every customer to become our repeat customer, and this is the time when we need to focus on these customers, which is the key to success. So how do you retain customers?

Write down these nine tricks quickly.

Workplace trick 1: let every customer who enters the store have no regrets;

We often ask ourselves a few questions, such as why do customers choose our products? Is the service worse than our peers? Whether your introduction can touch the hearts of customers, whether you think about customers, only by continuous self-reflection will you improve the quality of your service, and only in this way can you really retain customers;

Workplace trick 2: treat every customer with a bowl of water;

However, all customers who buy our products, regardless of their position, wealth or poverty, must be treated equally, which refers to fairness in buying and selling. When we can be fair and just to all customers, customers will choose to do business with you because of you;

Workplace trick 3: you must respect customers;

Everyone wants others to respect themselves, let alone our "God"? Maybe when communicating with customers, there will be some small frictions, but after all, it is the customer who pays the money, you must pay attention to your words and deeds, respect each other, know that your attitude will directly affect the customer at this time, so don't lose your politeness under any circumstances, if your words are sincere, the customer will definitely come again because of your previous impression;

Workplace trick 4: always stand in the customer's perspective and consider the customer;

If you want to accumulate more customer resources, you must always consider customers, sincerity is far more long-term than quick success, only a fine water can flow for a long time. For example, when is the most suitable time for the customer, how much is appropriate, and which one is more suitable for him, if you have considered these for the customer, you must have a lot of customers;

Workplace trick five: your integrity is worth a thousand gold;

Hardly anyone wants to deal with people who lie all day long, and the business will never last long. Don't be a fool of a customer, maybe it's just you who is stupid. There are 250 customers behind a customer, and if the customer holds a grudge against your deception, those 250 customers, or even 2,500, 25,000 customers will know.

If you want to have a long-term business, please put away the "little ninety-nine" in your heart;

Workplace trick 6: Don't turn away difficult customers;

Because it is difficult, this is an opportunity, difficult customers are the same to every salesperson, if others give up, and you "pick up", this is the opportunity. When we face these picky and difficult customers, we must be patient and do not deliberately "drive customers out of the door";

Workplace trick seven: sincere and active customer service;

To solve problems for customers sincerely, not just to serve customers, but to prove themselves with timing and action. Why should customers choose to follow you?

Ask how to greet guests.

The basic requirements of the pallet.

Generally speaking, in the office, you should answer the bell before it rings 3 times, and apologize after 6 times: "Sorry for keeping you waiting." "If the addressee is doing something important and cannot answer in time, the person answering should explain it properly.

If you don't answer in time, don't apologize, or even be extremely impatient, it is extremely impolite. Answering as soon as possible will make a good impression on the other person and make the other person feel valued.

2.Confirm the other party.

Ask about napkin folding techniques.

Tray, is it the etiquette of serving plates?

2. Bend the left hand upwards on the shoulder (heavy support), the elbow is about 15 cm from the waist, and the forearm is parallel to the body. The palm is slightly higher than the shoulder 2 cm, the five fingers are naturally separated, the thumb is centered on the left shoulder, the other four fingers are separated from the left upper, and the five fingers and the balance of the tray are divided into the five fingertips and the palm root, and the center of gravity is always kept on the palm or the palm slightly inside.

1. Full reduction activities.

Purpose: Drainage and **.

Applicable merchants: All merchants, especially those who have no orders for new stores, have been operating for a period of time, and have reduced their orders.

How to play: You can set 1-5 thresholds, but you can't use it with discounted products.

2. Buying and giving activities.

Purpose: to launch a new product or create a popular model.

Applicable: New or old stores are new and want to create popular businesses.

How to play: You can choose to buy a few get a few free, such as choose to buy one get one free, or buy two get one free, note that the gift dish cannot be a dish that participates in the discount dish or the second half-price event.

3. Full gift activities.

Purpose: To increase the average order value or increase the transaction value.

Applicable merchants: Merchants who have been in business for a period of time, the proportion of new and old customers is relatively stable, the data is good, and they want to increase the unit price or overall revenue.

How to play: It cannot be used at the same time as the buy and give event.

4. Collect coupons in the store.

Purpose: To improve the conversion rate of orders and increase the unit value.

Applicable merchants: Merchants with low conversion rates. This campaign can reduce customer thinking time and increase conversion rates.

How to play: Share the coupon, in addition to the mutual exclusion coupon, can be used at the same time as any event in the store, including discounted products.

5. Reduction of delivery fees.

Purpose: Drainage.

Applicable merchants: Merchants with remote locations and high delivery fees, resulting in a decline in order volume and no order volume.

Note: The reduced delivery fee is paid by the merchant, that is to say, the whole order will be deducted from the reduced delivery fee to Meituan;

How to play: It can be enjoyed at the same time as any activity in the store.

10 ways you can both retain old customers and attract new ones.

6. New customer discount activities.

Purpose: Attract new merchants: new customers account for less than a certain percentage, such as 30%, and the number of orders is small;

Applicable merchants: experts with a new customer proportion of less than a certain percentage, such as 30%, and a small number of orders;

Note: As with the reduction of delivery fees, the entire order will be deducted from the new customer fee to Meituan.

How to play: Enjoy it at the same time as full reduction, order rebate coupons, in-store coupons, discounted products, and buy and give activities.

7. Precision marketing.

Purpose: To activate sleeping users and increase the repurchase rate by issuing coupons.

Applicable merchants: Merchants who have been operating for a period of time and have accumulated customers, which are suitable for targeted crowd marketing and scene marketing.

Note: Many merchants ignore the use of this tool, but in fact, this tool is very effective and can greatly improve the order conversion rate and repurchase rate;

How to play: Share coupons, and let users choose when encountering mutual exclusion coupons.

How do stores retain customers? Keep this rule in mind and keep your guests coming back for more.

For channel sales, what can really retain customers is not the product or the mouth that can be spoken, not the key is the customer's recognition of you, and the customer's recognition of the person, consider the problem from the customer's position (empathy), so that the customer can really make money For many employees now, they always think that their salary is not high, but have they ever thought about what benefits they have created for the enterprise? Why should others pay for you, in the same way, only let the customer make money, believe in you, the customer will naturally retain the product, just a medium, so to speak, really let the customer make money, no matter what product you do, the customer will sell the products you recommend, if you go to do other products, as long as the channel does not conflict, many customers in the past can pull over, so sales is actually operating a relationship, not simply making money.