Why can I connect to my phone but not the Internet?

The reasons why the mobile phone is connected to the wifi network but cannot access the Internet are:

1. The wifi itself is a problem, and the wifi may not be connected normally, resulting in the inability to access the Internet.

2. Router problems, the router may be overheated or damaged.

3. Broadband arrears may lead to inability to access the Internet.

4. The wifi name contains Chinese, resulting in some mobile phones unable to connect to the Internet.

5. There may be a problem with the mobile phone system, which may cause the connection to wifi but the Internet cannot be accessed.

Suggested workaround:

1. Use other mobile phones or devices to connect to wifi to try whether you can access the Internet, and rule out the wifi itself.

2. Restart the router to try, or restore the router to factory settings, then dial up the Internet again, and reset the wifi according to the setup wizard, or change to a new router and dial up to connect to the Internet.

3. Contact broadband customer service to confirm whether there is any abnormality in the broadband, such as arrears, recharge the broadband, and then dial up the connection.

4. If the wifi name contains Chinese, it is recommended to modify it to English or a combination of English and numbers before connecting.

5. If the above reasons are ruled out, it is likely to be a problem with the mobile phone system for a long time, it is recommended to restore the factory settings or flash the phone to see if it can solve the problem.

If your phone can't access the internet, it is recommended to try it by following these steps:

1. Check whether this situation occurs in other mobile users around, if there is a similar situation, it may be a local network signal problem.

2. Check whether the "Mobile Data" switch is turned on. Check the Internet access settings of your mobile phone, and you can reset the network parameters and restart the operation of your mobile phone. Go to the mobile phone's [Settings] - [Mobile Network] (or Dual SIM and Mobile Network) - select the name of the card you need to access the Internet, keep the card slot you want to use open, click [Access Point Name (APN)] - click the menu key "Reset to Default Settings" (whether the traffic fee generated by the CMNet access point is included in **, please refer to the actual activation**).

3. Check whether there is still a phone bill in the account and whether the status of the mobile phone is normal.

4. Change the mobile phone to test whether the SIM is normal.

If there are still problems, you can call the local customer service to report the situation, and we will serve you wholeheartedly.

This is most likely due to the fact that the wifi is not set up, and the subject can be re-set.

We often encounter mobile phones that show that they have been connected to wifi, and it is a full signal, the password is correct, and there are no bad signs, but they just can't access the Internet. Router. Internet.

One: mobile phone. First of all, go to the phone's "Settings" - "Wireless Network" to check whether the "WiFi status" item shows "Connected", if it doesn't show "Connected", you'd better reconnect it manually. Choose your own home wifi connection. If it doesn't work, disconnect, search again, and enter the password to connect.

What does it mean to be connected to the Internet but cannot access the Internet, and what is the matter with the mobile phone wifi has been connected but cannot access the Internet.

First of all, you need to know if it's a finger problem, or is it a problem with your home network? You can use someone else's mobile phone to connect to your home network to try it, can you use the network? If you can't use your home network, then it's a problem with your home network routing.

If it is a wireless router, you need to reset it in the routing settings.

1. Enter the address or both in the IE address bar.

2. The webpage will let you enter the username and password, and you will enter the account and password of the broadband connection (if you don't know, enter the account: admin password and enter admin) into it (the account and password are written on the router).

1. Check your phone's settings.

Go to Settings --WLAN and check if the wifi has been successfully connected.

Go to Settings - Other Networks & Connections - Private DNS to see if Private DNS is set, if so, it is recommended to set Private DNS to off and try again.

2. Check WiFi

Please compare whether the same wifi connection is normal with other mobile phones, and confirm whether it is the wifi or mobile phone. If it is due to Wi-Fi, please restart the wireless router to check. Some public Wi-Fi networks require browser authentication before they can connect to the Internet.

3. Check the network permissions.

Please go to iButler - Traffic Management Traffic Monitoring - Network Management - WLAN - Turn on the software networking permission.

4. Check the environmental causes.

If the phone is far away from the router, although the wifi signal is displayed, it may not be able to access the Internet, it is recommended to adjust the distance between the phone and the router before trying.

5. Reset the network settings.

Make a backup of wifi and other data, go to Settings - System Management - Backup and Reset - Reset Network Settings - Reset Settings, and then use it to view.

Note: Resetting the network settings will clear the connection records such as Wi-Fi, mobile data network, Bluetooth, etc.; If you have dual SIM, you need to select the corresponding SIM card.

6. Reset all settings (do this when you can't see the reset network settings menu).

Note: This action will not delete the software or files, only reset all the settings; For data security, you can back up important data before operation.

7. Service center testing.

If the above methods do not solve the problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to vivo customer service center for testing.

Customer service center address: enter the vivo official website vivo**app--my--service outlets, after-sales outlets--select provinces and cities to query the customer service center address).

Mobile data is not turned on in your phone settings, please turn on mobile data on your phone. 2. The signal in the area is not good, please look for an area with a stronger signal. 3. **The service does not include data services, please activate data services.

4. If the number is in arrears and the data service is suspended, please pay in time. 1.First of all, open the settings and find the beam to infiltrate the WLAN hotspot connection.

2.Then connect on the hotspot. 3.

In the details, select Delete Network to reset it. 4.Click on the potato residue to confirm the deletion of the network, and you need to re-enter the login password when logging in for the second time.

5.Finally, try to see if the problem of not connecting to the Internet is resolved.

If you are using a Huawei phone and can connect to Wi-Fi but cannot access the Internet, you can use the following methods to troubleshoot the problem:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Please open Settings, enter Traffic Management in the search box above and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permission is checked for individual applications.

If the problem persists after trying the above methods, we recommend that you back up your data (third-party communication apps need to be backed up separately) and go to Huawei Customer Service with your purchase voucher to check the problem.