What software and hardware do you need to build a call center system, and do you have any good partn

I recommend an all-in-one call center system. You can go to search for "Shanghai Maixin". Toowell MX20 is a small and medium-sized business product for call center systems.

It integrates various basic functions of the call center, such as CTI middleware, IVR, agent interface, recording, and statistics, enriching operational assistance functions and simplifying maintenance. The Toowell MX20 features powerful system backup and instant recovery capabilities to minimize system disruption and recovery time regardless of the failure.

The Toowell MX20 is a platform-level product for a new generation of call center systems based on CTI technology, which supports both Linux and Windows versions. The division of labor from the perspective of call center system staff redefines the composition of the system, so that users can pay more attention to the system content that belongs to their own work scope, without worrying about the work of other parts of the system. By breaking it into parts, the work of call center system staff becomes simpler and more perfect!

Build a call center system Customers only need to prepare the network environment, agent PC, as for the software, it is provided by the call center builder, according to the size of the customer enterprise and the different needs, the manufacturer will appropriately choose the most suitable system software.

The key points of building a call center system: whether all software functions are open, and whether the number of seats and the number of agents can be expanded arbitrarily.

Whether the product is easy to use or not, regardless of which industry, mainly depends on its product interface, whether it conforms to its own usage habits, the logic of function implementation, and the later maintenance service.

Essential functions of call center system: CRM customer management, REC call recording, IVR voice navigation, ACD intelligent transfer, customer service, knowledge base, work order approval, intelligent outbound call, roaming answer, web page callback, one-click dialing, customer service scoring, bad review return visit, recording quality inspection, customer care, customer return visit, planned tasks, call pop-up screen, instant messaging, mobile phone APP, secondary development and other functions.

Small and medium-sized call center systems are composed of software and hardware. The number of supported lines and seats can be freely combined and expanded, and the software function modules are all free and open.

Essential functions of small and medium-sized call center system: CRM customer management, REC call recording, IVR voice navigation, ACD intelligent transfer, customer service, knowledge base, work order signing, Zhiyin can make outbound calls, roaming answering, web callback, one-click dialing, customer service scoring, bad review return visits, recording quality inspection, customer care, customer return visits, planned tasks, call pop-up screens, instant messaging, mobile phone APP, secondary opening banquet and other functions.

I'm already clear about your needs, but there's one thing to add, what is the size of your agent?

The size of your agent determines which scheme to use.

If you can provide me, I'll give you some practical suggestions.

Otherwise, it is a general statement that is not targeted. Because there is nothing special about the functions you need, all companies with independent research and development can meet them, and there are at least 500 that can choose from them.

Changxinda Communication is a professional call system, with.

1.Intelligent number matching: According to the customer's last call record, the system automatically finds the last call agent for the customer, and prompts the caller whether to directly connect to the agent when the agent exists and is free, 2Call quality inspection: After the agent hangs up after the customer service**, the system will actively invite the customer to rate the agent's service satisfactionBlacklist, Member Call Password Verification, 4Time-based system settings: Different system tasks can be performed under different time conditions.

For example, if the IVR is set to working hours and non-working hours, the system will transfer ordinary agents to external lines when calling in during working hours. When a call is made during non-business hours, the system transfers the on-duty agent for it.

5. Mail function, fax function, can automatically generate electronic files, check whether there is printing.

6.Real-time monitoring function: the system monitoring is responsible for monitoring the operation of the call center, real-time monitoring of various resources of the call center: the utilization of operators, lines, etc., and the manager can adjust the operation of the system in time through real-time monitoring to make the call center run smoothly.

7.SMS function: to achieve SMS single sending and ** to mobile phones and PHS.

8.Extension remote deployment: remote setting of local area network, remote call free, 9**Switching function, customer relationship management, basic functions of ordinary agents, forced demolition, forced insertion, forced transfer function, automatic voice response function, queuing function: self-setting of ** waiting queue, selection of waiting**, intelligent broadcast queue location and waiting time.

Appearance** 13 periods, 3 2 3 3 2 medical thinking, 2 picking, medical zero period, 2 395 long.

It depends on whether you want to build it yourself or outsource it to others. If you build it yourself, you must have functions such as ACD, CTI, IVR, etc., outsource it to others, and you just pay for it on a monthly basis. However, there are pros and cons to outsourcing, you know, save money and trouble, the disadvantage is that it is difficult for you to do quality control, and your core customer data is handed over to others, you are really poor.

As for software and hardware, there are many brands, so I don't recommend you, just find a few brands to compare, if they are not clear, then you definitely don't need to choose them.

Shanghai Xiaopu,Good,Pop-up screen,Automatic filing,All kinds of permission control,View of user data permissions,View of order data permissions,Recording system (with scoring),CTI**Process control,IVR voice process (just think 10086 at the beginning of Mandarin press 1,English press 2),A series of processes,It's perfect。 Siemens (China), Diebold (China), Zhejiang 114 number Know-it-all, because of these, our company buys their company's products, and the whole process realizes paperless office.

The functions you request, the power 100% customer relationship management system is very suitable, you can consult the customer service of the company. 51281079

Here are a few things to know:

1. Approximate how many seats need to be built. If it is impossible to build in place at one time due to financial or time constraints, it can be divided into multiple phases of the project, and a small number of seats can be established in the first phase.

2. The required software and hardware. Software includes call center software, which is often referred to as call center middleware in the industry. There is also industry CRM.

For example, if an enterprise is doing housekeeping, then it needs a supporting housekeeping CRM to facilitate the management of dispatch workers, housekeeping outlets, and so on. The call center middleware has done well, such as Hangzhou Leading Technology and Beijing Business Road. In terms of hardware, you need to understand some board or switch concepts.

3. Some other necessary facilities for agents: such as venues, ** lines, computers, telephone headsets, etc.

4. Agents.

How many seats are needed. In-house workflows. Whether the inside of the building can be connected to the ** line required by the agent. Pioneer Audio Engineer Zhao.

It is recommended that you:

1. Starting from the business, don't forget, it is not the system to serve your customers, the system to assist your agents to serve your customers or solve customer requests. So first clarify what kind of call center you want to build (complaint center, marketing center, market research center). Single-point or multi-point call center.

It must be clarified first, as it will affect the architecture of the system.

2. Define the response service process, each request of the customer must be sorted out first to ensure that the process is closed-loop, and the definition of the process is mainly to standardize first, standardization can be quantified, quantification can be digitized, and digitalization can transform the service process into a system process, as the basis for future business integration and the basis for future call center operation and management.

3. With the business scope (content), the business process can begin to define the requirements and system architecture of the PBX ACD CTI recording network. and define the business platform capabilities.

4. Scale calculation, there is a calculation before you know what brand to use, model and architecture, number of external lines, number of IVR. Wait a minute.

Note that building a call center should not start with a hardware or software platform. Hardware and software can't serve your customers.

You need to know what you want to achieve, such as how many seats there are, what method is used, whether the line applied for is an ordinary analog line or a digital line, etc., and some call center construction calls are very cost-effective, such as Beijing Xiaolinghu.

You need to know what problems you want the call center to solve for you, and what kind of call center is more suitable for you.

First of all, plan your own number of seats, functional requirements, building mode, investment budget, sort out the function you want to find the right construction manufacturer, now the market to do call center manufacturers are mixed, you must find a professional, build different modes of stability and scalability of the system will be different, the corresponding investment will be different, there are soft switch, traditional switching, board call center on the market, traditional switching is suitable for large-scale projects are mostly used in operators and financial industries, The stability and scalability of the board have certain limitations, so it is generally used within 10 seats and the function is simple, the customer budget is low, it is only a transitional use project, soft switch is the most mainstream solution in the market, suitable for large, medium and small industry projects, is based on the traditional switch mode innovation model, the system stability is strong and the stability is high, these two advantages have won the praise and favor of enterprise customers.

The softswitch call center on the market is a professional provider of "Quansheng Communication" tracing call center system, focusing on the field of call center.

The company provides one-stop service from project consulting, software design, system development, project implementation, system maintenance, and operation training.

Headquartered in Hangzhou, TRACING has offices in Shanghai, Beijing, Guangzhou, Nanjing, Wuhan and Hefei.

Contact: Mr. Lin MP: To send Lu Fa Lu Fa Ling Fa Lu Fa.

The call center system is composed of software and hardware, and the number of lines and seats supported can be freely combined and expanded, mainly according to the specific needs of customers, whether it is suitable for the company.

Call center functions: CRM customer management, REC call recording, IVR voice navigation, ACD intelligent transfer, customer service, knowledge base, work order review, intelligent outbound call, roaming answer, web callback, one-click dialing, customer service scoring, bad review return visit, recording quality inspection, customer care, customer return visit, planned tasks, call pop-up screen, instant messaging, mobile phone APP, secondary development and other functions.