Seek common sense and etiquette of secretarial work, knowledge of secretarial etiquette, and etiquet

Take the overall picture and carefully plan each specific task.

The department where the secretarial work is located is not only the "headquarters" of the unit, but also the "logistics department," the "liaison department," and the "combat unit directly under it." The work is complicated, and there are as many as 20 or 30 scattered daily tasks, and there are also many sudden and temporary tasks. After I took up the post of head of this department, I realized that in order to do a good job in secretarial work, I should change my role as soon as possible, and I should not stay in the status of a secretarial officer or deputy department in the past, and just rely on the idea of working alone to do a good job. In this regard, I have planned all the work items of the office, and strive to embody the principles of taking the overall situation, joint operations, and being orderly.

First, the overall control, the mind.

I categorized all the work in the office and designed an "Office Work List", which was placed under the glass of the office countertop and could be previewed at any time. The classification of office work items is roughly divided into: party affairs, personnel, education and training, secretarial, comprehensive, legal system, logistics, etc., and each category is divided into specific work points.

For example, the key points of secretarial project are: archives management, confidentiality management, document sending and receiving circulation management, book distribution management, periodical subscription and distribution management, computer network communication management, document issuance and review management, typing and printing management, and seal management. For some key points of work with clear time requirements, such as statistical reports, collection of party dues, etc., the time requirements are indicated and often reminded.

Second, the implementation of responsibilities and clear goals.

Due to the limited staffing, our office does not have many personnel, but the staffing reflects the characteristics of being capable, and everyone is a capable soldier. What I ask of myself is to organize and execute every specific task as a vanguard. We divide the work of the office and implement it to specific people.

In addition to formulating some daily work specifications and work objectives for control, I am more about integrating myself into everyone's work, directly carrying out the necessary "explanation", reminding some time limits and requirements for work, so that everyone can freely master and arrange their own work within the specified scope.

3. Keep a good work diary, and there is no shortage of work.

I usually have 3 notebooks (work diary, meeting minutes, work guide and experience summary), and today, I will introduce the work diary. This work diary, I often take with me, according to the Shunshui number, at any time to register various meeting notices, leadership matters, daily work arrangements, etc., every time I finish something, I will type a " " to indicate completion; If each page is completed, it is marked with " " to indicate that it is all completed; If there is anything left unfinished on each page, mark it with " " to remind you of it. Every day when I go to work, I take out my work diary to check and arrange the work agenda for the day to ensure that the work is carried out in an orderly manner.

At the same time, I also write down my work requirements on the homepage of my work diary, reminding myself from time to time to strengthen my personal cultivation and quality. Such as: calm and steady, modest and prudent, rigorous and meticulous, rational and pragmatic, decisive and bright, too much to say, etc.

Read more books on business etiquette.

In social situations, language is a convenient means of conveying information. As the saying goes, "A word can make people laugh, and a word can also make people jump." "The importance of speaking in modern social life has become more and more obvious, and as a business secretary, you should pay more attention to the basic skills and etiquette requirements of speech.

It is a part of the art of conversation to be elegant, and business secretaries should use more polite language and elegant words in their foreign interactions. Commonly used everyday polite expressions are:

Salutations: Mr., Miss, Mrs., etc.;

Acknowledgments: Thank you very much, thank you for your trouble, etc.;

Excuse me: Please, please, can you wait;

Apologies: Sorry, please forgive, etc.;

Congratulations: I wish you success, good luck, etc.

Do not use contempt, negation, irritability, and vindictiveness in business activities. Also be careful not to use untitled greetings, and not to say vulgar derogatory terms such as: Hey!

Get that! Hey! Move!

It must be elegant, emphasize humility to oneself, and highlight honorifics to others. There are many traditional Chinese etiquette languages. Such as:

I haven't seen you for a long time and said "long time gone", and when you first met, you said "long time up";

Ask someone to forgive and say "forgiveness", and ask someone to criticize and say "advice";

Ask someone to help say "hard work", and the ball is convenient to say "borrow light";

Trouble others to say "excuse me", congratulate others and say "congratulations";

Entrust people to do things with "please", praise people's opinions and call "high opinions";

The other party comes to credit "Huishu", and the age of the old man is called "longevity";

Visiting others is used to "visit", and guests come to use "visiting";

Leave first halfway with "unaccompanied", and accompany friends with "accompanied";

Please do not send people to "stay", wait for guests to use "wait".

Etiquette terms such as the above should be mastered and used correctly, but abuse can also be laughable and generous.

Speaking is an art. As the saying goes, "Those who can talk are laughable, and those who can't speak are jumping." "Secretaries work in the leadership center, and have the responsibility of communicating the relationship between the top and bottom, and if they do not pay attention to the art of speaking, it will sometimes bring bad or serious consequences.

The word is inappropriate, so that the merchant brushes his sleeves away.

An overseas businessman went to a certain company to discuss the joint venture and set up a factory. The manager of the company waited in the reception room and prepared cigarettes, tea and fruits. After the merchant entered the door of the company, the secretary of the company manager who greeted him in the foyer shook hands with the merchant and said:

Our manager is up there (referring to the reception room on the second floor) and he tells you to go. When the merchant heard this, he was immediately stunned: He told me to go?

I'm not his subordinate, so why call me? So the merchant turned around and said, "If your company is sincere in cooperation, ask your manager to come to the hotel where I live to talk."

After saying that, he brushed his sleeves and left. What if the secretary didn't say "call" but "please"?

A word that is inappropriate displeases the brother unit.

Hey, county stats? I'm the county party committee office. Have you counted the completion of various economic indicators in the first half of this year?

This is a secretary of a county party committee office calling the county statistical bureau. The other party counted it. The secretary added:

We are writing speeches for the leaders and are anxiously waiting for these figures. Send it to you. When the people from the statistics bureau heard this, they were very unhappy and said:

We're busy too, so you'll copy it yourself. "Horn, ** broken. What if the secretary had changed his tone and asked for support?

A careless word will lead to disharmony among leaders.

The two top leaders of the party and government in a certain place, Guan Zhidou, were originally very good, but they were once unhappy due to differences of opinion on work. Coincidentally, at this time, a work inspection team came from the higher-ups, and on the issue of accompaniment, the secretary thought that it would be enough for one of the top party and government leaders to accompany him, and it was not necessary for both of them to go. Unexpectedly, when the office secretary conveyed the secretary's meaning to the ** leader, he said it:

The secretary said, if you go, he won't go. When I heard this, I thought to myself: If I go, he won't go, what does this mean?

Although he reluctantly went, he always thought that the secretary had a prejudice against himself. Fortunately, these two leaders talked to each other and cleared up the misunderstanding. Otherwise, we don't know what will happen.

All of the above are just a few examples that the author has at my fingertips. In the reality of life and work, there are more serious examples than this. For example, due to careless conversations, major confidentiality, and casual statements caused by passive leadership and overall work, etc.

Of course, because the secretarial staff can "speak", the leader's intentions can be accurately and smoothly implemented, and the relationship between the left and right neighbors can be intimate and harmonious, and there are countless such examples.

Therefore, the secretary is also very particular about speaking, and the secretary friends should pay more attention!

Reception Etiquette Receiving visitors is one of the most frequent daily tasks of a secretary. The secretary receives visitors on behalf of the unit, and his reception attitude directly affects the image of the unit, determines the impression of the visitor, and is related to whether the business can be carried out smoothly. Therefore, the secretary should try his best to make every visitor satisfied, which must master the basic etiquette of reception.

Basic requirements for reception:

When receiving visitors, the secretary should be smiling, gentle and kind, warm and courteous, generous, neither humble nor arrogant.

The secretary should be well-dressed and energetic, and the office and desk should be neatly organized.

Secretaries should not leave their posts casually, especially when they know that guests are coming, so they should be patient. If you are in a hurry to leave and you are waiting when you return, you should apologize immediately.

The secretary's voice should be soothing when he speaks, and his words should be articulated clearly. Be concise and fluent.

There are two types of visitors that the secretary receives on a daily basis: those who have made an appointment in advance and those who have not made an appointment.

When a guest arrives, the secretary should immediately stop what he is doing, raise his head, and greet the guest politely and warmly. The language of greeting should be formal and standardized.

After the guests are seated, the secretary should serve the tea from the source of the leakage, and pay attention to the etiquette when serving the tea.

The secretary may politely refuse visitors who, after questioning and screening, do not need to be met by the leader, or who the leader does not intend to meet after being asked for instructions.

For first-time visitors, the secretary should walk one foot in front of the visitor to the left, and turn his head to pay attention to the guest at any time to guide the direction.

Say goodbye to the guest warmly and friendly, and write down the results of the reception in the appointment book after the guest leaves.