Do car 4S stores need to be equipped with call centers?

Major enterprises basically have their own response centers, which can guide customers to the local service system outlets.

For the construction of the service system, whether to provide a standard CTI system platform (computer voice communication integration platform) is judged according to the enterprise's own needs and customer service telephone visits.

There is a way with little investment, that is, the customer service staff in the store receive relevant guidance on communication skills, and then cooperate with the soft exchange function of the group's program-controlled exchange machine to meet the needs of small-scale call center applications.

As for customer relationship management, for small-scale voice applications, Excel can be used to implement relevant customer relationship and access record statistics. The reminder function can be implemented through other software.

Our 4S store before the call is relatively large, almost a pass bar every month, the management is more chaotic, although our store has a DMS system, but a lot of sales will often write down ** on paper, and then you can't find it, the sales lead is broken, and the statistics at the end of the month are even more troublesome.

Later, I used Yipai's call center, which they did specifically for car dealers, and the effect was not bad. The first is to record all our ** with the system, which is easy to manage. The second is to provide us with multiple 400 numbers, so that we can put it on multiple **, so as to count the incoming calls of each **.

As far as I know, they are currently the only one that can offer this kind of service. In addition, the input cost is low, and you don't need to spend a lot of money to buy seats, you only need to set up the landlines and mobile phones sold in your store. Customers call our 400 number, and they can be directly transferred to the landline and mobile phone of the sale.

We don't need to maintain it ourselves, which is quite worry-free.

If the business volume is not large, if you don't need a lot of seats, **** is fine.

Compared with the traditional self-built call center and hosted call center of Mu Shenkai, the core advantage of Xunniao Software cloud computing call center lies in the distribution deployment and big data analysis capabilities. With the virtualization and elasticity advantages of cloud computing, the call center can work collaboratively across regions, centralize management of multiple distribution points, and unify routing and queuing, helping customers save costs and improve service quality. Collect interactive process data and result data point by point, and combine distributed files, memory, databases and computing technologies to analyze massive data to help enterprises refine customer portraits and improve the transaction rate and per capita output value of telemarketing. At the same time, users can access the call center platform anytime and anywhere with any form of filial piety, realize cross-regional collaborative work, multi-point distribution and centralized management, and get rid of the shackles of traditional call center agents who can only settle in a corner.

At the same time, the distributed deployment can realize the integration of various business resources, and the sales personnel, customer service personnel, branches, and upstream and downstream resources of the industrial chain can be efficiently coordinated and managed on one platform, which can enable enterprises to fully realize "cloud operation and arbitrary layout".

Think that there is still a need for a call center, as a car dealer, marketing activities are inevitable, once it comes to marketing activities, the call center is needed to support the platform, we have done the call center of the 4S shop, maybe they will involve more functions, but as a car dealer, the call center still needs to be built, I hope it will be helpful to you, more call center solutions, you can visit our **, there are related car 4S shop solutions, which can be used for your reference, Tianjin Blue Dot Technology Development ****, I hope it helps!

There is no need, as long as the warranty period is out, you can go to the guaranteed auto repair shop or service center for maintenance, 4S main profit is in the after-sales service, ** is too high, and pit people, can repair will not be repaired for you, all let you change to a new one, and parts of the auxiliary factory when the factory of the ** sell, do not believe that you go to the auto parts city for a turn, there are many 4S shop employees there to get the goods, often encountered.

There's no need.,4S shop can't afford it.,It's too dark.。。。 Now there is a one-stop car maintenance service platform, you can take a look on Tuyue.com, good luck!

Look at what maintenance.

Normal minor maintenance can be done in a general car repair shop, but be sure to find a better place.

Not necessarily, if you have acquaintances outside who open a car detailing shop, you can also do it.

The meaning of the car is that the manufacturer has delivered the vehicle according to the requirements of the 4S store, and it is estimated that you can get the car in about a week, of course, the closer you are to the place of origin, the faster.

I'm from the 4S shop, it's very simple, he's deploying vehicles to customers! For example, if you have someone who has ordered this car before, he will give it to someone first. It's first-come, first-served!

If the car has not yet been submitted to the store, you can negotiate with 4S to add money to change the car, as long as the original car purchase contract is invalidated. If the car has been put forward to the store, it is considered a second-hand car, unless you have an acquaintance in 4s, you can't change it.