What is the problem of the newly installed telecom broadband?

This situation should first detect whether it is a network problem (you can ask the next door),If not, then it is a hardware problem,Change a cat,Change a router to try,I really don't want to trouble myself to call telecom customer service 10000,Want them to come to see。 To learn more about service discounts, click on the "****" customer service 218 below to answer for you.

First of all, it is necessary to judge the situation when the broadband connection is dropped, and according to different appearances, the real cause of the disconnection can be really found. The following is a targeted solution according to various disconnection phenomena:

1) A small red cross appears in the lower right corner of the computer when the connection is disconnected. Suggested solutions: It may be caused by poor network cable contact, network card hardware failure, or abnormal power supply of network equipment such as ADSL modem, and it is necessary to fix the network cable, equipment power supply or replace the network cable.

2) A small yellow exclamation mark appears in the lower right corner of the computer when the connection is disconnected, and it is suggested that the solution may be caused by poor network cable contact, network card hardware failure, or abnormal power supply of network equipment such as ADSL modem, check whether the ADSL modem status light is normal, and replace the network cable, restore the initial settings of ADSL, etc.

3) Disconnection when playing a game, but the webpage opens normally when the connection is droppedSuggested solutions: Some computer programs (such as firewalls and anti-virus software) may conflict with game programs, or the game service may be busy. It is recommended to change the game service area and exit other applications while playing the game.

4) Browse the web disconnection but QQ and other programs are normalSuggested solutions: Make sure that only one computer in your network is using the network, if there are multiple computers surfing the Internet at the same time, it will cause the opening of the web page to be abnormal. In addition, you need to check whether the computer browser is normal, it is recommended to change the browser or change the computer to try again.

5) When the connection is disconnected, no application can be usedSuggested solution: When you can't access the Internet, first use the ipconfig command to check whether the computer gets the network address, if the IP address is, it means that the dialing is not normal, you need to restart the dialing device, the computer and then dial again; If the IP address is normal, use the ping command to ping to check whether there is packet loss or whether the delay has timed out.

There are several kinds of boring situations of telecom broadband:

1. It may be that the cat is broken, the light is not lit or flickering.

2. It may be interference that causes the cat to work unstable, such as putting mobile phones, **, various electrical appliances or something around the cat Xunzao, because there will be electromagnetic interference.

3. It may be that the ** line is aging, and generally there are fewer people who cannot access the Internet due to such a situation.

4. The quality of the network card is unstable and faulty.

5. Internet access and call cannot be carried out at the same time, or the contact of the ** wire connector is poor, or the quality of the separator is not good.