What are the problems in the operation of the ISO9001 quality system documents and how to improve th

Hello, 3 frequently asked questions about ISO9001 are listed:

1. The purpose of some enterprises to obtain the certificate is only to obtain the certificate of small and medium-sized enterprises in an auxiliary and weak position in the industrial chain, and some enterprises are passively certified because of the requirements of customers.

At the same time, since 2018, the state and all levels have successively introduced a series of activities and preferential policies to promote the quality of small and medium-sized enterprises, some enterprises implement the management system simply for the purpose of obtaining certificates, the demand for certification determines the attitude of certification, enterprises blindly pursue simple, convenient and fast certification, do not pay attention to the continuous maintenance and improvement of the system, do not feel the quality management system on its management help, management improvement is not obvious.

2. The system is not integrated into the actual operation, and some enterprises lack long-term planning for the purpose of simply collecting evidence, and the introduction of quality management system standards does not consider the actual application effect of the system in the enterprise.

The establishment of the system relies too much on consultants, and does not sort out and optimize the management process and improve the system according to the actual situation of the enterprise, and the system documents lack the personality of the enterprise, the suitability and effectiveness are not enough, and the guidance of the system is not strong. The supervisors who promote certification do not have a good understanding of the standards and do not have enough time and energy to carry out the day-to-day promotion. Grassroots personnel are not clear, unfamiliar with and do not understand the standards; The phenomenon of two skins is severe.

3. Yugao managers do not pay attention to and do not perform their duties in placeSome senior managers only pay attention to marketing performance, ignore the cultivation of internal forces, and lack the understanding of the importance of establishing a quality management system. Some senior managers believe that the certification certificate is a bonus point for bidding and showing customers, and they have coped with the certification work and have insufficient investment in the resources for the implementation of the quality management system.

The lack of full participation in the operation of the quality management system in quality management work is not a matter of one person or a few people, and it is necessary to consider comprehensive, multi-level and whole-process training, so that all employees realize the importance of implementing the system.

However, due to the lack of attention to the system and the incomplete quality training mechanism of some small and medium-sized enterprises, the employees, especially the front-line employees, have little understanding of the standards, and it is difficult to ensure the effective operation of the system at the grassroots level.

Behind the document is the company's management requirements, which are an explicit requirement. So, if there is a problem with the documentation, it is equivalent to a problem with the management requirements. Due to the lack of institutionalized and documented management atmosphere in many domestic enterprises, the disconnection between documents and enterprise practice is a common problem, which cannot be overcome in a short time.

In particular, some enterprises were in a hurry to get a certificate, so they consulted the teacher and hastily prepared the template, which was even more impractical and misleading to the enterprise.

If you want to improve, you have to start with the further study of the standard, let the key members grasp the essence of the standard, and then work together to promote the company's document improvement.

Hangzhou Beihang University.

Mainly from the preparation, distribution, storage, identification, invalidation to the controlled management of the problem, the improvement measure is to increase the standardization and institutionalized management, to ensure that the document is current, effective. For details, please take a look at ISO9001 file control.

When a non-conformity is found, the corrective and preventive action taken is to improve.

Freaks can only use weird tricks.

Manuals, procedures, BAI documents, work instructions, and DU

The relevant records have formed a complete set of quality management system documents, the document is only a foundation, and the right is mainly to use it properly and be suitable for the operation of your own company.

All enterprises that have passed the certification have reached international standards in the integration of various management systems, indicating that the enterprises can continue to provide customers with expected and satisfactory qualified products. From the perspective of consumers, the company is customer-centric, can meet customer needs, achieve customer satisfaction, and do not induce consumers.

1. Determine whether the enterprise meets the requirements for certification application.

Have relevant business licenses, qualifications, actual operation, and have been in operation for three months.

2. Build a system.

Including the preparation of system documents.

3. One-stage review (document review).

4. The second stage of review and upgrading of the core.

5. Rectification of non-conformities.

6. Issue a certificate and report it to the CNCA for publicity.

The required documents are broadly divided into four levels

1.The company's senior management level: quality manual - DAO - stipulates the company's quality content.

needle, quality objectives, quality structure, responsibilities of each department, etc.

2.Intermediate management level of the company: Procedure documents - the general flow and basic principles of the company's various activities, as well as the relationship between the various procedures.

3.The company's grass-roots management level: work instructions - all activities of the company, all operations can be written in the form of documents, detailed in the guide, the best situation is that the company's novices in the first entry, read through the guide can barely get started.

4.Company activity records: forms - all activities should be recorded in the form of forms as much as possible, so that they can be traced back to the line. These forms need to be designed in advance.

Handbook; Policies and objectives;

Procedure; Plan; Forms.

You can search for some templates and change the content in them.

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