Receiving the courier will give the goods without anyone signing for it. Who is responsible?

It has nothing to do with you, as long as the courier company can't prove that the signature is yours, you are completely not responsible.

If you are shopping online, as long as you refund and choose not to receive the goods, of course, you can also negotiate with the seller to let him send another copy, as for the previous copy, it is a problem between the sender and the courier company, you don't care.

The responsibility of the courier company In principle, the courier company must hand over the things to me or the signatory entrusted by me But according to past experience, the courier company should still notify you that it will be handed over to others to sign on behalf of others without notice Since you are buying something in ** You can contact the seller to communicate and explain the situation It depends on which courier If it is the recommended logistics of ** It is possible to make a complaint In this case, the complaint will generally be successful If it is not** recommended logistics Then you still need it The seller is here to help you coordinate.

It stands to reason that it should be the responsibility of the courier company. Specifically, it is the responsibility of that courier.

It stands to reason that the ID card is required to receive the courier. If it is a collection agency, the ID cards of both the collection and the owner must be presented.

But this has become an unwritten rule. In order to reduce the cost of courier.

Something missing?

You first go to the seller to ask for the courier number.

Then ask the teller of the courier company to determine what the situation is now with this order number.

It's really a loss, so you have to discuss it with the seller.

It's the seller who is responsible for sending you another shipment, or whatever.

Let the seller communicate with the courier company, you don't need to get involved.

This and the situation are all made by the courier, they have indicators, it is too late to sign for the delivery, and then send it, you can find the seller to explain it clearly, saying that the goods were not received, and they were signed for and let them deal with it.

Some couriers are signed on behalf of the recipient, but he will send them to you the next day or the same day. If it is not delivered to you, you have to call ** to ask the courier company to help you check the list and see if the thing is still there. If he is not there, he lost it, and he is responsible.

1. First of all, don't confirm the receipt, you can contact the seller first and ask the seller to communicate with the courier company to solve the problem. I believe that most sellers will actively deal with it properly.

2. Then, see how the seller negotiated and solved the problem, and follow up the results. During the period, pay close attention to confirm the receipt time limit, if the time expires, the system will automatically confirm the receipt. If it is about to expire, ask the seller to extend the delivery time.

3. Finally, if the problem has not been properly solved, or you are not satisfied with the result of the solution of the problem. You have the option to request a refund. At present, the information is very beneficial to you, and there is no signature on the courier receipt.

It is the responsibility of the courier company.

The courier note indicates the signatory, and the signatory will personally sign for the package. If the courier does not obtain the consent of the signatory, and hands over the parcel to someone else to collect on behalf of him, it shall be regarded as his failure to fulfill the delivery obligation, and the resulting loss of the parcel, damage to the goods, etc., shall be responsible for the courier company.

1. When the express delivery arrives, who is the responsibility of the customer who does not receive the express, first of all, let the express company provide a receipt to determine who signed for it. and provide the delivery courier's **.

2. If it is a customer, colleague or family member who signs for it. The courier company is not responsible. If it is the courier company that delivers the goods, it is the responsibility of the courier company that is envied. They can be asked to recover the goods, or make a claim.

Notes:

1. Don't leave the delivery address too fine.

When filling in the receiving address, do not write your detailed address on it, you can choose to leave the building number or a conspicuous marker nearby, and write the sending address as the address of the unit to avoid the disclosure of personal residence information.

2. Vulnerable groups should pay attention to safety.

Vulnerable groups, such as the elderly and women who live alone, can receive parcels in crowded places downstairs when receiving parcels to prevent their safety from being threatened.

3. After receiving the express delivery, the goods should be inspected on the spot.

It is best to inspect the goods on the spot when receiving the express mail, and it is recommended that valuable goods should be unpacked and inspected on the spot, especially for "cash on delivery" buyers, and be careful of fake couriers sending packages or sending fake goods. When receiving express delivery, it is also necessary to pay attention to observe whether the goods have peculiar smells and abnormalities.

Legal analysis]: The courier company will return the sender or process it according to the sender's requirements. Express delivery for the first time no one to sign and can not contact the recipient, the courier company will arrange other time for the second delivery, if the second time still no one signs, the courier company will contact the sender, let the sender to contact the recipient, generally will be delivered three times, if no one signs for the three times, the courier company will contact the sender before the complete delay time limit arrives to negotiate processing.

Legal basisArticle 26 of the Interim Regulations on Express Delivery If the express mail cannot be delivered, the enterprise engaged in express delivery business shall return it to the sender or deal with it according to the requirements of the sender; If it is an inbound or outbound express mail, the enterprise engaged in express delivery business shall go through the customs and inspection and quarantine formalities in accordance with the law. If the express cannot be delivered and returned, it shall be handled in accordance with the following provisions:

A) is a letter, from the date of confirmation that it can not be returned more than 6 months unclaimed, by the express business enterprises in the local postal administration under the supervision of the destruction; (B) is a letter other than other express, the business of express delivery business shall be registered, and in accordance with the provisions of the postal administration; (3) If it is an inbound express shipment, it shall be handed over to the customs for handling in accordance with law; If there are items that shall be quarantined in accordance with the law, the entry-exit inspection and quarantine department shall handle them in accordance with the law.

Complaints can be handled directly to the express delivery business enterprises.

In accordance with the "Interim Regulations on Express Delivery".

Article 25 stipulates that an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the person designated by the recipient, and inform the recipient or the person designated by the recipient to accept the express mail in person. The recipient or the consignee has the right to accept the goods in person.

If the express mail is delayed, lost, damaged or the internal parts are short, the compensation liability shall be determined in accordance with the insurance rules agreed between the enterprise engaged in express delivery business and the sender; For uninsured shipments, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. State encouragement.

Insurance companies develop express loss liability insurance, and encourage enterprises operating express delivery business to take out insurance.

Failure to deliver goods at the agreed time includes but is not limited to the following:

1. After the buyer pays, the seller does not deliver the goods within the agreed time.

2. After the buyer makes the payment, the seller causes the buyer to apply for a refund on the grounds that the goods are defective or out of stock, so that the seller is actually unable to deliver the goods within the agreed delivery time.

3. After the buyer makes the payment, the seller unilaterally refuses to deliver the goods or suspends the delivery due to its own reasons (such as worrying about getting a bad review in the future, etc.) (such as recalling the goods that have been sent but not delivered without authorization, etc.).

4. The seller clicked the "Delivery" button, but the actual delivery was not delivered within the agreed delivery time; The seller's delivery time is subject to the time recorded in the delivery company's system.

The above content refers to: **People** - Interim Regulations on Express Delivery.

The first thing to do is to verify it first, you can call the logistics company's customer service or the delivery person displayed in the logistics ** to verify! How about that? It may be that the courier has signed on behalf of the courier and has not yet sent it!

If you do lose it, then claim it from the logistics company. Some information may be requested!

Yes, in this case, you can complain about logistics, and someone will deal with it after the complaint. You can also call the courier ** first, and don't complain if you can.

Of course, this is okay, because if you sign for it, they will have your signature, and when it proves that you didn't sign, then you can definitely let them compensate.

The express collection point will generally collect the parcel first, and then notify the recipient to pick it up. You can contact the collection point shown on the logistics information first, if you are sure that the courier is missing, the courier company will compensate.

The courier station will sometimes sign for the delivery in advance, and then it will be delivered to you the next day, wait, if you haven't it in about two days, then you can make a claim.

Please complain directly to the merchant, you can return the product for a refund. If you return the product and get a refund, there is no need to complain about the claim.

If you do not receive the goods, you can make a logistics complaint above the logistics information, the complaint needs a screenshot and your description, the customer service will contact you in time and there is a special person to call ** to ask you, will tell you how long it will take to deal with it.

If you want to find a problem, you can only find the last express station.

Maybe wait. I used to show that I received it, but it just didn't arrive at the beginning. Later, it was delivered. The courier brother may have accidentally clicked on it. It's not easy work.

Legal Analysis: It is the responsibility of the courier company. If the person who signs the package is indicated on the courier note, the person who signs for the package should sign for the package in person.

If the courier does not obtain the consent of the signatory, the parcel will be handed over to someone else for collection, it should be regarded as its failure to fulfill the delivery obligation, and the courier company shall be responsible for the loss of the parcel and the damage to the goods.

Legal basis: Postal Law of the People's Republic of China

Article 46 Postal enterprises shall not be liable for the loss of ordinary mail. However, postal enterprises are exempt from the loss of ordinary mail due to intentional or gross negligence.

Article 47 Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Article 48 Postal enterprises shall not be liable for compensation for the loss of mail due to one of the following reasons:

1) Force majeure, except for the loss of the insured receipt mail caused by force majeure;

2) The natural nature or reasonable wear and tear of the item itself;

3) The fault of the sender and the recipient.